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J’ai du mal à croire que Themeforest puisse mettre en vente un Template avec autant de bugs dans les fonctionnalités mises en avant et une documentation si pauvre.
Peut-on annuler cet achat ?
I find it hard to believe that Themeforest can sell a Template with so many bugs in the featured features and such poor documentation.
Can we cancel this purchase?
With All due respect, 120+ users are using it and You are the one who called it Poor. Send a Refund Request Please!
Hello, please tell me how I can remove the gray bar from all pages of the site? (see the screenshot for more details) http://vfl.ru/fotos/7f6d15c136517305.html
Hello! I like your theme. Quick support.
Please, I find difficulties with this topic
Can you help me soon or refund my money?
Please open a support ticket
I opened a ticket a few days ago and I’m still waiting
I am not able to import demo
there is error and I have created ticket in support 2552 Please check
Looking into it. If failed to provide support will ReFund
OK waiting for your support
All the pages are on the Menu section. You can set them from the Menu. In case if there is anything missing. Please keep the conversation on the Support Forum.
There is nothing in menus Home 1, Home2 , Home3, Support is not replying
Team is not going to support I am still not able to import XML and setup site
Enough Please intiate refund You are not able to help me
Thank you for contacting us. Seems you are not happy with any of the solutions. We have uploaded the XML and informed you about the Issues that all the pages are available in the menu or in the pages are. but still, you are not happy. Now we have provided the XML file as per Request and you are still in problem.
There are many reasons why things do not work. Maybe because of Elementor MEMORY issues, Maybe for Hosting providers setting issues or for SLOW internet. But you just keep pushing comments and not ready to hear or understand. Please be patient and wait to help us.
I was waiting for whole day still no luck from your side what to do ?
Team Accept Refund request
LoL you are not able to fix issue
Accept refund request waiting
Envato PLease check I need refund or support wants support right now
Your Refund is Approved. We have tried few times but seems there are something related to the hosting. But you are not ready to share the hosting. As a results we have agreed on the REFUND.
Team I have your chat when you are going to ask me for server details, Anyways thank you
The latest update, the drop-down menu cannot be displayed.
Why the theme plug-in must have ads forcibly, and it can’t be closed yet，Why do advertisements appear on every page in the background? This is a very bad experience. It is like a virus. I don’t want to see these advertisements. Can I cancel it?
Thank you for your feedback. There might some setting issues. We are looking into it and hope to solve the issues with the theme asap.
Sorry for the inconvenience.
I’m very sad to say, but your theme has memory-leaking issues Please re-stabilize and re-check all the codes, it’s a beautiful theme, I don’t want to lose or change only for technical reasons..
Thank you for your advice. We will surely check about the fact you shared with us
You’re welcome. I always trust you, and I’m sure it’ll get much better soon. Thanks.
Please, I want the final answer to the reasons and problems for which the support does not want to provide assistance or refund money
I’m sorry that this is happening on the envato platform
I provided what can be done from the login information to the website and put you in charge of the site so that you can solve the problem but I did not receive any response
Please, whatever your decision, I want to hear it
please put your theme in demo I see only screenshot. the comments I read do not make me feel confident.
what is your average response time for support?
We are selling themes, but the expectations of the buyers are like they hire freelancer or agency to do their work or to teach them. We do provide support but not liable for anything which is not a relatively to our theme itself.
Most of them buy and ask for refund within 10 minutes. Probably trying to get it for free..
Btw, we have support Portal and you will get response within 16 hours
How i Fixed This header issue https://prnt.sc/218mi3l
Open a Support ticket at
On Nov 25, 2021, I wrongly bought a Newsprk html theme but I really need is Wordpress Theme. Author said to buy a Wordpress Theme and send refund request. I have already bought a Wordpress Theme and send a refund request for html theme since 19 days ago. But I don’t receive a refund for html theme until now. I just inform on this Wordpress Theme because I don’t seen a html theme anymore.
Thank you for your message. But We did not get any REFUND request on the HTML or from your account. can you please double check?
in case if you missed it, please send a REFUND request again.
hi i noticed that to install the demo file, all posts and media are deleted. I can’t afford this. I request a refund. thank you
Open a support ticket here https://support.quomodosoft.com/support/login/
share the problem and if this is relevant to our theme we will solve it.
can you please check your support website its not working https://prnt.sc/26eq4t9
and we need urgent help in theme
It should work fine now!
no its not working https://prnt.sc/26es63r
Can you please clear you cookies catch of the browser? it will help you.
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