Reviews for Newsroom - Newspaper Theme

Reviews for Newsroom - Newspaper Theme

Cart 334 sales
Recently Updated
Well Documented

15 Reviews

for Customer Support

The Support Team is super helpful and always willing to resolve any issue a newbie might ask of them. I especially thank Milorad, and Novica for their knowledge.

for Customer Support

Unbelievable theme, Marcel and Matthais have got a great professional product I would definitely recommend. Support is great and I wish these guys all the best. Great template.

for Design Quality

This is arguably the best magazine/newspaper theme. Professional crafted.

for Code Quality

Really happy and satisfied with this theme. Easy to use and high quality in every sense!
Thanks a lot! :)

for Code Quality

If you are planning on people sharing your posts on twitter, which most online news websites plan on, then do not buy this theme. When you try to share articles on social networks like twitter it shows up as scrambled words & with no image. When I gave them a support ticket, they blamed twitter for some reason which is crazy. It is extremely easy to use twitter card images & descriptions to get this to work properly, yet they won't fix it. They seem to not care about this at all. Most people find news articles on social media now, but elated seems to not understand that.

Author response

Hello there,

As we can see our senior support replied to you ticket and he explained to you that special characters from content will be sanitized and escaped when sharing which is normal since content may contain shortcodes, HTML, javascript, and various data which can be harmful for api, but if you set custom excerpt then text will be served as it is. This is default theme functionality and there is no need for fixing anything. There is no issue in our theme or regarding sharing, and we hope that you will consider changing this bad rating.

Best Regards,
Elated

for Code Quality

Code quality very poor. Standard protocols for building themes is not used. Documentation extremely poor. Support very slow and lacking.

Author response

Hello,

We couldn't find any history of your open tickets on our support forum https://elated.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it very poor. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. And as we could see on the two of your tickets response time was in timely manner (24hours) so we find it unfair to tell it was slow and lacking.
Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.

Elated

for Customer Support

The theme seems good, but customer support needs to step up majorly.

I have a CSS issue due to problems with the demo import function. Just getting one single reply from Elated on such basic issues takes up to two days.

Imagine the frustration when that reply is a generic template and doesn't resolve the issue - another two day wait before you get their next message!

My website is unusable till this is fixed (perhaps it will be soon), so if you get a theme from Elated, don't count on timely support.

Author response

Hello,

We managed to find your tickets on our support forum and as we could see you are facing low resources on your server which caused demo import not running as it should be.
Our support agent succeeded in import process on your behalf. Please, check the site and your tickets now.
We owe you an apology for a bit longer waiting, but it is just because you've sent ticket during weekend. Over weekdays average time for response is less then 24hours.
We really hope you'll be satisfied and you'll change bad impression you've got so you'll find joy working within our theme.
Hopefully you'll kindly reconsider this bad rating into five stars. Thanks in advance.

Elated

for Customer Support

This is a well done theme and the support has been wonderful.

for Design Quality

A lot of time and effort went into this theme. I like the flexibility of it. Works like a charm.

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