282 comments found.
Why would you add this theme to Envato Elements if it can’t be used or installed without a license key?
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi, I bought this theme around 5 years ago and the client was really happy at the time, as was I. Over the last 12 months or so, things have slowly started to “break” resulting in my development team not wanting to complete updates due to the site “breaking”. The latest one was this week where the “Portfolio” of Case Studies stopped showing. It has disappeared and I have no idea why as no updates were completed. My developer copied the live site to a new location and added the latest available version of the theme. With that copy, the “portfolio” of case studies is missing. My support has expired but if this is something you can assist me with, without having to replace the theme, I will happily renew my support with this theme. Just looking at the latest comments, I am slightly concerned with where the them and the updates are going. Thanks in advance.
Hi there, you don’t need a support license to report a bug. Please open a ticket providing ftp and admin credentials – support.vamtam.com . However if the issue is related to third party plugins or configuration and it is unique to it you need a valid support license to continue with the tests. Note also that extending it will note change the scope of the support we provide and we may not be able to help you if the issues you have are not theme related. Regards: VamTam
This theme should not be listed on theme forest any longer for technical reasons.
I can see people losing clients for the same reason I will probably loose one soon. This theme is so totally unstable, that I cannot even update the beaver builder plugin at all and have to revert to backups to fix it! I have had to take timeline backups of the website every time I want to do something as simple as updating the builder plugin.
At the time of reaching out to VAMTAM, I was told that they could not do anything and not to install any other plugins or it would crash. I now cannot even install Google site kit which is an essential plugin for owning a website. This was after having to completely re-build the website as it happened whilst it was being originally populated with LOTS of content.
Comment by the publisher such as “contact our support team” are just to hide behind closed doors regarding their inability to fix the problem at all. There is a major problem with this theme and even they don’t know how to fix it.
I will likely loose one of the best and most lucrative clients that I could have ever hoped to have gotten, unless I completely rebuild their website without them knowing using something more reliable from a publisher more reliable than VANTAM.
I don’t cared that my license for this theme is out of date, you had your chance to fix it and you did not. So you deserve to be told and so do potential customers of yours.
shame on you for even selling it still knowing what you definitely know.
News to me, someone even spoke to beaver builder who said it was VAMTAM’s fault (“VamTam Elements B plugin.”), but you must not know what you are doing to not fix it.
This teaches me that themefores.net is not to be trusted to sell trustworthy themes and buyers should question the quality of all theme creators on this website, as no one is policing it AT ALL.
I am absolutely gutted. My faith in humanity is declining daily. You had one job.
Hi there, I am sorry for your experience. I don’t find a ticket open by the user – b2bcreative, what is your ticket number? We don’t provide support here as 1. the support team can’t have access to this board 2. This is a public forum and you can’t provide sensitive information like admin / FTP credentials. 3. There is no way to track the communication when you have 60000 clients. What you say is a bit weird but it is hard to comment prior to seeing the communication with the support team. You don’t need a valid support licence to report a bug we see on the Live Demo or we can recreate it locally. Regards: VamTam
To randomly associate my honesty based on facts as “weird(ness)” is baseless. There is nothing weird about complaining, is there? You have had the chance to fix my website which is built with your theme and from the look of the other people’s comments on here, you had your chance with theirs too(and didn’t/couldn’t).
The ticket number is ticket #75213
I am having to re-address this now, as the contact at my client’s has changed, and he has noticed there have been no analytics on the website, and the difference in my concept draft vs the reality which is a poor version due to my inability to add almost any third party plugins. Google, Yoast, etc. third party plugins is a bit of a stretch of the imagination in terms of their poor quality and compatibility to the norm, when the publishers of these have more than 60000 users.
I see now My colleagues have already explained this 8 months ago but I am compelled to post it here. 1. We don’t support your site, we only support our product – the theme and bundled plugins. The theme is a small part of your website. You have Hosting, database, Domain, Caching, SEO, SSL configuration etc. 2. We don’t support third party plugins. You are free to use any of the 50000 + available but in case you run into issues we can’t help. I am not aware of any author offering this. If they do that I can only admire them They somehow managed to test that many plugins. Regards: VamTam
I also am compelled to respond after reading your reply.
The fact is that other people in these comments agree that your theme breaks easily and has conditions of use not expected by the themeforest.net buyer community.
If I update beaver builder lite plugin (which is what you chose to add to the theme)... BOOM! website breaks, re-install timeline backup. If you mess with jetpack plugin BOOM! website breaks, reinstall timeline backup, don’t update it.
I have a website I cannot update with only the bundled products you supplied in it now. how do you explain that as not being your responsibility from what you have said???
I also feel compelled to reply in kind to your numbered bullet points:
1. The website is the theme, WordPress is the platform and content is supplied by your demo and edited to fit the clients needs (text, pictures, video etc). you are splitting hairs to try and distance yourself from your responsibility as support contractors under the themeforest.net agreement. I use one of the best hosting providers under the sun (this was not what I had aask for support for nor asked you to address. Database, populated by installing Wordpress/the theme by your demo content, it is your responsibility as paid support. domain, silly to even mention. caching, more to do with the speed and performance. SEO, silly to even mention. SSL configure, silly to even mention.
2. Support of third party plugins!? you pre install revolution slider (you didn’t build this), Beaver Builder (you didn’t build this), to say you have no responsibility to build a theme that supports at least the top 50 plugins to work is not acceptable.
But I digress. This theme is the only 1 out of hundreds (even some other from you that I have purchased), that is faulty. you need to fix it or remove it.
Good question, now that I have had to completely rebuild the website (after you couldn’t help me with the problem the last time), and it is only built with your bundle of plugins why don’t you offer to fix the problem?
Let me start by apologizing and saying that clients are always right. You seem to invest a lot of time posting here, yet you are unwilling to cooperate and show the support team how to see and recreate the issue. The moment they ask you to deactivate the plugins that don’t come with the theme and Custom Code, you are gone. If you are so sure the theme is faulty, my advice is to reach out to Envato. The theme will be disabled until we fix it. I bet they won’t be able to recreate it locally as well, and it will turn out it is unique to your installation, and you will get the same reply that the authors only support their products, not your site… After checking all the tickets related to the Nex theme in our Help Desk – they are just the average number relative to sales. I don’t find anything concerning. Here are stats from all themes from 78000 tickets for the last ten years. Nearly half are related to issues after updates – mostly not updating WP, theme and plugins simultaneously or conflicts of those new versions with third-party plugins. When there is a REAL bug coming from the theme we usually get a lot of tickets within a brief period. This is not the case with the latest version of this theme.
I thought about what you just said and thought “is it me, am I wrong?”. Then I went back through the comments in this comments section and it seems that it is fraught with similar complaints. If you look back far enough, you will see that I did explain I had deactivated plugins and updated the ones you said to. Nothing came of it.
It says in the backend to update to 14.5. should i press the nuke button (i mean update) and see what happens?
...or are you going to actually investigate the problem?
The support team doesn’t have access to this board. We don’t provide support without a valid licence, but I am curious to see this bug, so I will ask them to proceed without a licence. We perform this procedure – https://support.vamtam.com/a/solutions/articles/255631?portalId=2016, so it is best to have a staging site. Regards: VamTam
Regarding “Fraught with similar complaints ”, I only see 4 for the last year out of our 2000 clients You can do the math. Besides, I don’t find them similar.
Your use of smiley faces is obvious taunting. No more Vantam themes for us.
I will rebuild the website myself using elementor. You have proven to be of zero worth to hard working professionals trying to help businesses get on the web. Do you think I or anyone else came here to complain trying to con you (out of what i don’t know), or is it because you conned them/me?
- Don’t buy this theme, you’ll end up losing clients.** Vantam built a theme trying to sell their own version of beaver builder (which is broke) thinking they could somehow corner the market on wordpress website builders.
(hey guy, how do you like this emoji).
Even beaver builder themselves (you can read in these comments from another poster), are sick of you. Why did you change to building your themes with elementor? all your themes built before the change should be scrapped.
Here we go again. At the moment you have to show us the problem and you back off. A smiley face isn’t a serious reason. You are making serious claims that we sell a broken theme and trying to dissuade potential clients from buying it. We can’t take it easy. However, if you want to put some weight on your claims at least let us or Envato see the issue.
How difficult is it to understand. I update beaver builder lite…. the site goes white screen.
Hello! Great theme, really! Was wondering if it only comes with Beaver Builder or if it can be use with Elementor too? Thanks a lot in advance!
Hi there, this is Beaver Builder based theme. You can use Elementor only for new layouts pages, the demo content is built with BB. If you need Elementor based theme check out the latest 20 themes in our portfolio – vamtam.com Regards: VamTam
OK, thank you for your reply. I will have a look to your portfolio for another choice. Hope you’ll keep creating more Elementor based theme. Best regards.
Sorry
Hi can you please check https://allairmechanical.com/ getting following error;
Notice: WP_Block_Type_Registry::register was called incorrectly. Block type names must contain a namespace prefix. Example: my-plugin/my-custom-block-type Please see Debugging in WordPress for more information. (This message was added in version 5.0.0.) in /home/784904.cloudwaysapps.com/vuhueeyvyb/public_html/wp-includes/functions.php on line 5231
Warning: trim() expects parameter 1 to be string, object given in /home/784904.cloudwaysapps.com/vuhueeyvyb/public_html/wp-content/themes/nex/vamtam/classes/less-bridge.php on line 40
Warning: preg_match() expects parameter 2 to be string, object given in /home/784904.cloudwaysapps.com/vuhueeyvyb/public_html/wp-content/themes/nex/vamtam/classes/less-bridge.php on line 136
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Warning: explode() expects parameter 2 to be string, object given in /home/784904.cloudwaysapps.com/vuhueeyvyb/public_html/wp-content/themes/nex/vamtam/classes/less-bridge.php on line 158
Warning: Invalid argument supplied for foreach() in /home/784904.cloudwaysapps.com/vuhueeyvyb/public_html/wp-content/themes/nex/vamtam/classes/less-bridge.php on line 159
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Ticket Submitted #78470
ERROR; Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php:350 Stack trace: #0 /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php(488): FLBuilderModel::get_post_types() #1 /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php(725): FLBuilderModel::is_post_editable() #2 /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/modules/reusable-block/reusable-block.php(81): FLBuilderModel::is_builder_active() #3 /home2/umacosa/public_html/wp-includes/class-wp-hook.php(307): fl_register_reusable_block_aliases(Object(WP)) #4 /home2/umacosa/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(’’, Array) #5 /home2/umacosa/public_html/wp-includes/plugin.php(524): WP_Hook->do_action(Array) #6 /home2/umacosa/public_html/wp-includes/class-wp.php(787): do_action_re in /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php on line 350
THIS ERROR BROKE MY SITE; BE CAREFUL IF YOU LICENSE EXPIRED THEY CANT FIX ANYTHING FOR YOU.
I BUY THIS THEME IN 2018, I JUST LOSE MY CLIENT.
ERROR; Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php:350 Stack trace: #0 /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php(488): FLBuilderModel::get_post_types() #1 /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php(725): FLBuilderModel::is_post_editable() #2 /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/modules/reusable-block/reusable-block.php(81): FLBuilderModel::is_builder_active() #3 /home2/umacosa/public_html/wp-includes/class-wp-hook.php(307): fl_register_reusable_block_aliases(Object(WP)) #4 /home2/umacosa/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(’’, Array) #5 /home2/umacosa/public_html/wp-includes/plugin.php(524): WP_Hook->do_action(Array) #6 /home2/umacosa/public_html/wp-includes/class-wp.php(787): do_action_re in /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php on line 350
THIS ERROR BROKE MY SITE; BE CAREFUL IF YOU LICENSE EXPIRED THEY CANT FIX ANYTHING FOR YOU.
I BUY THIS THEME IN 2018, I JUST LOSE MY CLIENT.
ERROR; Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php:350 Stack trace: #0 /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php(488): FLBuilderModel::get_post_types() #1 /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php(725): FLBuilderModel::is_post_editable() #2 /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/modules/reusable-block/reusable-block.php(81): FLBuilderModel::is_builder_active() #3 /home2/umacosa/public_html/wp-includes/class-wp-hook.php(307): fl_register_reusable_block_aliases(Object(WP)) #4 /home2/umacosa/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(’’, Array) #5 /home2/umacosa/public_html/wp-includes/plugin.php(524): WP_Hook->do_action(Array) #6 /home2/umacosa/public_html/wp-includes/class-wp.php(787): do_action_re in /home2/umacosa/public_html/wp-content/plugins/beaver-builder-lite-version/classes/class-fl-builder-model.php on line 350
THIS ERROR BROKE MY SITE; BE CAREFUL IF YOU LICENSE EXPIRED THEY CANT FIX ANYTHING FOR YOU.
I BUY THIS THEME IN 2018, I JUST LOSE MY CLIENT.
Purchase code invalid when im updating nex ver 14.5.
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, I receive below message during installation, which seems not found plugin. please let me know what should I do. Thanks
Downloading installation package from https://boxyupdates.com/get/?action=download&slug=booked…
An error occurred while installing Booked: Download failed. Not Found.
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi there, I’m confused about the Elementor support. It is stated in the description that it supports Elementor, but it is built with Beaver Builder? Is it possible to create the same as the demo sites with Elementor (out of the box) or not?
For clarification: I’m a fan of Elementor, but not so much (at all) of Beaver Builder.
Thanks for your reply.
Hi there, the demo content is built with Beaver Builder. We don’t have Elementor Based demos. Indeed the theme is compatible with Elementor and you can built new pages/layouts with it but it looks to me you need the demo content as well. So this theme is not for you in this case. Regards: VamTam
Thanks for your reply. Is the Slider Revolution plugin included in the package? (I see it’s being used in the Home Classic demo.)
Yes it is!
Hi VamTam, your changelog says 14.5 is the latest version. What version is on Elements? As far as I can see its 14.3 and we are little afraid to update because of the beaver builder problems we are reading about here.
Hi there, thank you for pointing this out. We just added 14.5. Regards: VamTam
Thank you very much
This was a very good theme for a year, but latest updates from the past 2-3 months have completely broken our site. VamTam NEX is a beautiful theme, but it’s built on BeaverBuilder and with Nex theme version 14.5 and BeaverBuilder 2.6.0.3 broke header, footer, menu, and modules such as tabs, photo gallery, and headings. Gone round and round with support for 2+ months, even updated/paid for extended support and no resolution, and frankly no reasonable advice on how to proceed despite following their instructions to the letter with screen shots to support what we’ve done. We are stuck on Nex 14.4 and BeaverBuilder 2.5.5.5 and cannot upgrade the theme and plugin without it completely breaking our site. We even reached out multiple times to BeaverBuilder who pointed out that it was a VamTam/NEX problem and BeaverBuilder expressed their frustration having reached out to VamTam with no resolution. It’s been isolated to VamTam Elements B plugin.
Hi there, what is your ticket number. I can’t comment without reading the communication with the support team. What you describe happens often if you update only one of the three component – WordPress, theme and plugins. Regards: VamTam
Hello,
Thanks for this theme I like it and playing around with it two days already. I have encountered a problem with widgets. As soon I as place left or right widget into page, that page lose original widht and goes full screen width. Pages without widgets are normal 1280px wide, but once i place widget into page it goes full screen width? Header and footer stay normal 1280px.
Page without widget: https://www.mojster-neno.si/kontakt/ Page with widget: https://www.mojster-neno.si/zasebnost-in-piskotki/
I have submited ticket to support 20 hours ago but no answer so I am asking here if anyone cen help me with this matter? Ticket No. #77367
Thanks in advance!
Solved. Thanks.
kindly assist we have created a ticket since yesterday
I am sorry for the delay. What is your ticket number. We usually reply within 8-14 hours during weekdays and up to 24 hours during weekends. Regards: VamTam
please note you have reacted but on the different ticket, we have alerted you but no response on that kindly assist.
Hi there, what is the ticket number? I will check this for you. Regards: VamTam
we have sent a ticket over a day ago, provided all the credentials but still no response. looks like the support is no longer 24hours
we always need to come here before we get a response and it is never in sequence. truth is support response is rather poor. Imagine we bought the same theme twice
Hi there, the support team doesn’t have access to this board. Also I can’t find your tickets in the Help Desk without a ticket number. You keep claiming some things but I can’t respond without seeing the ticket. Please provide your ticket number. Regards: VamTam
Hello We changed domain and i can;t register the license. Please reset nex theme license for my domain. Ticket number 77113. As soon as possible please. Thanks
Hi there, it is done already. Thank you for opening a ticket.
Thank you
When install required plugins i get this error There has been a critical error on this website. Please check your site admin email inbox for instructions. Beaver builder conflicts
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello. What a great start for your template, if anything else is the same, i fear i have to do all the work… Anyway… I imported the demo of the site, but the widget area is displayed on all pages, including the home page, how to remove it? I searched on page preferences, etc but no find
Found the solution : you have to activate Jetpack, even if you don’t want this plugin… this is necessary to block widgets on certain page
Hi there, I am glad everything is Ok now.
Please next time kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Is the logo able to change size?
Thank you for your interest in our themes! Yes you can change the size. Regards: VamTam
Hi Dear, I want to buy your this theme but before that I want to see the WP Dashboard and the available theme options there. So, please let me provide any demo login to check the same. Thanks.
HI there, email using this form https://themeforest.net/user/vamtam and we will give you access. Regards: VamTam
Hello
I imported the demo of the site, but the widget area is displayed on all pages, including the home page, how to remove it?
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
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