303 comments found.
Hello, can you edit the demo with Elementor?
Hello,
You can only edit with WPBakery Page Builder.
Thanks
In your notes you refer is compatible with elementor but is not
Yes, the theme is built with WPBakery, but you can install the Elementor plugin to use the default widgets.
Is there an update coming for WP Bakery? The current version is showing a vulnerability.
https://patchstack.com/database/vulnerability/js_composer/wordpress-wpbakery-page-builder-plugin-6-13-0-contributor-cross-site-scripting-xss-vulnerability?_a_id=350Hello,
The latest update comes in the full package.
Thanks
Great I got it! Thanks so much for your quick response.
Hi, is it possible to make this a multi page website?
Is possible. Thanks
demo supports Elementor or not?
The theme only supports WPBakery. Thanks
What is the response time for a submitted issue?
Hello,
We will respond in 1 hour and up to 24 hours.
Thanks
Hey Since I updated the theme, all the contact forms I had with CF7 no longer work. Is there any correlation?
Hello,
Please update the plugin + wordpress with the latest version. If the problem still occurs. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I solve erasing cf7 plugin and replacing it qith another one
The theme is compatible and works with Contact Form 7, so you can create tickets and I can check on the ongoing issue on your site. Thanks
Can you please respond to this ticket https://casethemes.ticksy.com/ticket/3338768/
Hi,
I will check the ticket now.
Thanks
WooCommerce Not Compatible, If I activate Woo none of my text type out, if I disable Woo the text types out in my headings? How can I fix this?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello,
You just need to select the desired homepage here: https://case.d.pr/i/Eyj2gu
Please make sure you have just installed demo data.
Thanks
Installing theme from uploaded file: nimmo.zip Unpacking the package…
Could not copy file. nimmo/assets/images/line-process.png
Installing theme from uploaded file: nimmo.zip Unpacking the package…
Could not copy file. nimmo/vc_templates/ct_fancybox—layout2.php
Installing theme from uploaded file: nimmo.zip Unpacking the package…
Could not copy file. nimmo/woocommerce/wc-function-hooks.php
is it compatible with version 6.0.2 or do i have to downgrade wordpress version?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi team, big fan of the theme and although my support has expired, I’m only trying to import demo content on a new wordpress install, but not able to because of an error. All plugin dependencies have been installed. Would really appreciate a pointer here.
WordPress version 6.0 Active theme: Nimmo Child (version 1.2.3) also tried with main theme Current plugin: Slider Revolution (version 6.5.25) PHP version 8.1.7
An error of type E_ERROR was caused in line 1056 of the file /home/site/site.com/wp-content/plugins/revslider/admin/includes/import.class.php. Error message: Uncaught Error: Undefined constant “ogv” in /home/site/site.com/wp-content/plugins/revslider/admin/includes/import.class.php:1056
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Submitting a ticket won’t be possible without renewing support. That means out of the box, on a fresh wordpress install version 6.0 with PHP 8.1, this theme will NOT work. Paying to renew support just to get it to work on a fresh install doesn’t make sense. You may as well get another theme.
Hello,
I would like to use the PolyLang plugin to translate the website and all of its content.
1. Is the theme (and all of its templates) fully compatible with PolyLang?
2. How can I add a language switcher to the header? Where is the header template/layout and how to edit it?
3. Why do some elements in the Home Page stop working properly after installing and activating PolyLang, such as Single Image, Team Carousel, and Portfolio Grid as in the screenshots below? I tried and change the settings for these elements and tried to re-adjust them using WPBakery but couldn’t get them to work.
https://prnt.sc/kYHXqUYhHpb0Thanks.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
This is not what I asked for, at least for the first two questions, I would like to get answers to them, please.
1. Is the theme (and all of its templates) fully compatible with PolyLang plugin? https://wordpress.org/plugins/polylang/2. How can I add a language switcher to the Header? Where is the Header template/layout and how to edit it using WPBakery or Elementor?
Thanks.
1. The theme is compatible with Polylang.
2. Please try: https://polylang.pro/doc/the-language-switcher/
Thanks
Hello! I am having a problem with my site, I would like to know if you can help me, although my license has already expired.
I have the sticky header and when I click on a menu button it takes me to the section and the sticky header stays above the section and not at the beginning.
Thanks!
Hello,
Can you send me the screenshot or the link of the problem?
Thanks
I see it working. Please check: https://case.d.pr/OgLfMY
Thanks
yes, it works fine, the problem is that the sticky covers a large part of the content, what I would like is for it to stop just when the section begins.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Will you leave me even if my license has expired?
sorry, it won’t let me send because my license has expired, is there no way you can help me?
Can you renew support and create tickets for support?
I would like to change the thank you sentence when someone sends a message from the contact form. I went to “contact form” then “messages” and I changed the field “The message from the sender has been sent.”. But it did not change the thank you sentence when sending a message, what can I do? thank you in advance
Hello,
Can you send me the screenshot or the link of the problem?
Thanks
Where can l send you a screenshot as i don’t see how i can upload attachments in the comments ? Thank you
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, how can i change the extract of an article? (i changed the text of an article of the demo content but the extract text remains the same as before. i talk about the two lines we can read when we click on “blog” and before clicking on “read more” of the article
Thank you but that is the problem : i don’t have the 3 blocks: “except, “comments” and “Post settings”. When I want to modify the article, it stops below” word count ”. How can I display these 3 additional settings?
Please try: https://case.d.pr/Dy3Igy
Hello, my boss has currently bought the template with the intention of installing demo number 12, but once the installation is done and following the steps, this demo does not appear in the installation, I understand that this package brings 15 demos, but only one appears, How do I activate demo number 12. Dark Version?
I have already solved, thanks
Thank you!
Can’t open https://casethemes.ticksy.com/ to see ticket update
Please try again. Thanks
I want to buy your Theme ASAP, but please will I be able to achieve this set of design with your theme, see images
https://ibb.co/YQjKhMG https://ibb.co/Nn3p8dwHello,
1. This layout is available, you can check it out here: https://demo.casethemes.net/nimmo/home-modern-agency/
2. You can easily create it with WPBakery page builder.
Thanks
Hello, I am using your template for 3 one-page websites and I have a maintenance mode error on one of them with this message in the back office: “Your panel has bundled copies of Redux Framework template files that are outdated!” I updated redux but still the website is under wordpress maintenance. What could be the issue here ? Thanks ! Maxime
Hello,
How many licenses do you have for the theme?
Thanks
Oups sorry didn’t receive any notification that you replied. We bought it for every site so 3 licences.
I tried to remove all plugins and the maintenance mode is still here.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
