119 comments found.
Presale question: in the film presentation template, can you add video embedded in autoplay in the sliders?
Hello, thank you for your interest in our theme. For your question, the answer is yes, you can refer to this video https://www.youtube.com/watch?v=02A3S-O6te8 to do that
Hi, I’m having a lot of issues with the slider on the home page just not displaying.
Sometimes it works, but most of the time it does not display…. it’s a large white clear space?
I’ve simply edited one of the existing demo sliders and used a different YouTube video….
Any ideas?
Hello,
Please follow the ticket you’ve created, we just replied to your message.
Regards
Hi, on the main home page slider (Director) there are social icons on the far right.
I just can not find anywhere how to edit this and update / change them?
Hello Please open a support request here https://thememove.ticksy.com/ then we will guide you do it.
Regards
Thanks, done under #3049983
Header logo not changing. Can you please assist.
its pointing to: https://ninestudio.thememove.com/wp-content/uploads/2016/12/logo_02.png
Hi,
Please go to Edit page > Page Options section to check Custom Logo option for that page. If you still cannot figure it out, please contact our support team at https://thememove.ticksy.com
Hi, Really like the 9Studio theme, it looks great! I was just checking whether I needed to update the theme version. My installed theme in version 3.1.9., what is the current version number? I have added the Purchase Code on Insight Core as instructed on https://thememove.ticksy.com/article/13943/, but it does not update to any new version, so still at 3.1.9. I am wondering what I should do to update to the current version (whatever that is)? Thanks Richard
Hello
You can go to Download section of your account on themeforest here to download the new theme version to update.
Thanks
Hi, anyone who can help me? the website does not load the videos, it remains in load all the time, thanks!
Please send your site admin’s credentials to frank@thememove.com – I’ll forward it to my support team, they will check
Hi, anyone who can help me? the website does not load the videos, it remains in load all the time, thanks!
Hi, I’m facing an issue. I can’t add links to the video posts as the post format settings are not available. I tried everything but I can’t find any option to activate the post format settings.
You can set video link for post format here: https://prnt.sc/13mlsab
Thank you so much but it’s not working in my site. I checked in 3 different browsers still it’s same. The Video URL or Embed Code box doesn’t appear.
Please send your site admin’s credentials to my email: thememovedotcom@gmail.com
PRESALE : can I unlock a section say I have an upcoming film and I want to show investors. am i able to give them a login to preview that movie but hidden from regular viewers? thx
Hi,
We don’t have that feature.
Regards,
TM
Sorry, bad news… Sorry to report: The update does NOT fix the footer logo (though it does allow the copyright to be edited at the very bottom). You changelog states that this is fixed, Note: I deinstalled theme, reinstalled latest. I deinstalled InsightCore, reinstalled it. I cleared cache, used private browser, cleared all, used dev tools. But there is no way to update the logo in the footer—any workarounds?
The update fixed the copyright issue, it is now reachable and editable via the Customizer. The logo in the footer does not update nor change when it is the Homepage. The logo DOES update in the footer for all other pages. This may be a good indication of the issue. Do you have a workaround?
Hi,
Please go to edit homepage, and to check if you are using custom logo: https://prnt.sc/10phum9 – if everything is fine, let me know.
Everything is fine now, you are correct, it was loaded custom for homepage – I have all working now, thank you, ThemeMove, much appreciated. Rated 5 stars for your support 
Thank you so much. Have a nice day!
I can confirm that by removing the old version of the theme included plugins, it becomes possible to update to the later versions, ie, for WPBakery, Revolution SLider, etc. BUT, THERE IS NO WAY to update Insight Core. You state that v 2.2 is now available. I have v. 1.7.7. SO, I cannot update the copyright, and column 1 of footer is uneditable, etc. I believe these issues will be fixed once I can update Insight Core plugin. BUT that plugin won’t update. Please fix your theme download? Thank you. This is urgent. NOTE: I can see today’s date for the InsightCore plugin, but it is the OLD version that was “updated” and not the new one. You may have a remote path that is calling the old version. Please triple check and fix, so I can update InsightCore and get the footer copyright and other items fixed. Thank you.
Have you updated the theme? You should update the theme file before updating the plugins. If you meet any problem, please write an email to frank@thememove.com and provide your site admin’s credentials. I’ll check to help you.
Hello, please note I updated theme first, followed process for updating plugins. BUT did you know your Changelog is not right? The fresh download yesterday is THE PRIOR VERSION. The download is NOT 3.2.9. It is 3.2.8 – this is why InsightCore is 1.7.7 and not 2.0. SO footer still broken. Please tell Envato Market to load your latest update for downloads.This was a crazy situation. Here is from the latest stylesheet, download of yesterday: Theme Name: TM 9studio Theme URI: https://ninestudio.thememove.com/ Author: ThemeMove Author URI: https://thememove.com Description: A Film Maker, Studio, Agency & Blogger WordPress Theme Version: 3.2.8
I’ve tested and it’s the right version. Have you downloaded it from ThemeForest Download tab?
SO, you are saying that the version 3.2.8 is the latest, NOT 3.2.9 as you state on your changelog. But your changelog mentions that version 3.2.9 fixes the footer problem. I still have the footer problem. I BELIEVE YOU ARE VERY MISTAKEN. I downloaded the installable package AGAIN, THIS MINUTE. LOOK AT THE VERSION NUMBER ON THE STYLESHEET. I have sent it to you via email.
Maybe it is a language problem. You have the older version, NOT 3.2.9 in the download installable file on the Envato tab. I download just the installable file. MAYBE you downloaded the full zip file, and MAYBE that has the latest version?? I have been using Envato products for over 15 years. I know what I am doing. Also see Screenshot of today’s download, proof of date, today, and sent via email.
Please advise, Frank.
I mean the right version is 3.2.9. I have downloaded and tested on my site.
Moreover, I am not allowed to know any detail about you (such as 15 years using Envato products), so, I thought you cannot find the place to download, then it’s just a question.
If you still get the problem, we can help you via email.
I think there is problem with Envato uploader, I re-upload it now, you can download it in next some minutes. If you still need any thing, just let me know.
SUCCESS! 
Thank you, that was the situation, and you have resolved it. I downloaded again after you uploaded, and the latest version is now showing. Thank you, very much, I know this was frustrating for both of us. But now the latest version is available and my download was successful, and maybe you can report to Envato that their uploader had an issue. I am sure this will help others as well. This is a great theme, easy to use and a nice design. Thank you!
Thank you for your time.
I am unable to install the updated plugins, Revolution Slider and WPBakery. Should I uninstall the older versions first? Your documentation does not mention this anywhere that I could find. Please add that note to your documentation if so, for others. The theme is beautiful, works well, but there is still some confusion. I am going to delete WPBakery, and hope that I can load the updated version and restore the site via your InsightCore update button.
Have you updated the theme? You should update the theme file before updating the plugins. If you meet any problem, please write an email to frank@thememove.com and provide your site admin’s credentials. I’ll check to help you.
I am unable to install the updated plugins, Revolution Slider and WPBakery. Should I uninstall the older versions first? Your documentation does not mention this anywhere that I could find. Please add that note to your documentation if so, for others. The theme is beautiful, works well, but there is still some confusion. I am going to delete WPBakery, and hope that I can load the updated version and restore the site via your InsightCore update button.
Yes, I have confirmed this is the process For anyone else with the question, simply delete the old plugin version and you will be able to install the new ones.
You should delete the plugins and then update with the new version of the plugin. That’s why the plugins are bundled with the theme, so, you don’t need to pay extra for plugins.
Hi. This is Rajesh (Developer).
we have purchased this ” 9Studio – Director Movie Photography & Filmmaker WordPress Theme” and installed in our domain http://www.nvizent.com/. But there is an issue with the fonts. I can see the errors in the console. Could you please help me out in this? Thank you
The issue is caused by the server: https://prnt.sc/1063vzi – please contact hosting provider to fix.
Hello,
My support has expired, but as I keep receiving notifications to say the item was upgraded, I just wanted to know if there was an easy way to update ? (Or does it means re-uploading all the files ?)
Regards Lionel
Hi Lionel,
You can follow this instruction: https://document.thememove.com/9studio/update/before-update.html
Regards,
TM
Hello, I have version 1.4 of the theme and version 5.08 of wordpress and I would like to update the theme 3.0 is this possible and how to do it? Thank you in advance. Quentin Etienne.
Hi,
You can use manual update method by downloading new theme package on themeforest to update your system. Please read this article for more information: https://thememove.ticksy.com/article/13943/Regards,
TM
hi sirs, how to change the mobile logo size? it seems too small now, otherwise , i also want to change the title bacground color in black for mobile version because it can’t show the background image and show the grey color, thanks!
Hi,
You can go to Customize > Additional CSS to add this code
img.mobile-logo-image { max-width: 115px !important; }
Hi there! Does this theme have an easy option to add a top bar for social icons and also for WPML icons for two languages? If not – is it easy to implement? FYI your other theme SmilePure is amazing thanks and was so easy to customize! J
Hi,
We do have topbar option and you can use WPML to show language switcher: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/
Thanks for your love with SmilePure.
Have a great time!
Hi, I couldn’t find the changelog for the 3.0 version. Can you please share? Thanks
Hello,
This is the change-log for 3.0 version – our big update:
1. Added: WooCommerce
2. Added: 2 new homepages
3. Updated: Revolution Slider 5.4.7.4
4. Optimized the code
Regards,
TM
Seems you did not updated for revslider 6: bug in dummy content!
We will update this theme soon. Thanks for your comment.
