43 comments found.
Not really keeping up the documentations updated for example today the documentation page is down 404. So be aware. They put more effort in different themes comparing to this 
Hello! I have a presale question: is your theme compatible with elementor and elementor pro, or you can only use the version of elementor included in the theme? Thank you!
Hi,
We were on vacation, so could not reply earlier. We are back.
Yes, our theme is compatible with Elementor and Elementor Pro.
Regards.
Hi. I want to make the texts in the images I sent in the attachment in Turkish. But I couldn’t find any file, where can I find it and change it? —> Slide Mini Cart
https://ticksy_attachments.s3.amazonaws.com/Ekran%20Resmi%202022-01-21%2000.54.05_209.pngPlease keep communicating via our support portal.
https://droitthemes.ticksy.com/Hi, after importing and select my desired demo/page how can I do it to hide the rest of demos from the menu? Last time I deleted them directly from the menu and end up crashing all the demo content. There’s some way to make it private without having to delete all the demos i don’t wanna use? Thank you!
please create a support ticket: https://droitthemes.ticksy.com/submit
Hi, I had to reset the entire web because of some theme problems. I’m trying to import the demo again but now it says “import failed” all the time.
Could you help me? Thank you!
Sorry for the inconvenience. Please create a support ticket here: https://droitthemes.ticksy.com/submit
I am doing a reinstallation for my client, the required plugins. Wordpress cannot download them, they are Advanced Custom Fields Pro and Plugin Niro Core, An error occurred while installing Niro Core: Download failed. Not Found . I can’t open a ticket on your website because I no longer have advanced support and it doesn’t seem fair to pay for something that is obviously failing from your servers. I hope you can help me.
Hi,
Extremely sorry for this delayed response. Was your issue fixed?
No, i cant download the required plugins for the theme.
This is the error ” Downloading installation package from https://droitthemes.com/wp/niro/plugins/niro-core.zip…
Download failed. Not Found”
We have updated the theme today, please update it, your issue should be solved.
Hello,
When I update Advanced Custom Fields Pro, I get the message No archive found. How can I do it?
Please create a support ticket if you have not already: https://droitthemes.ticksy.com/
Ticket opened, please check. Thanks !
Hi,
I have the same problem again.
But now my support has expired.
Can you please send me the .zip file of the extension like you did last time?
A security hole has been found in the extension so I would like to update it quickly.
Hi there, demo isn’t working
We have re-checked them, they are working fine. Can you please check again?
No, the same, black screen. The HTML/CSS version is working fine.
We have fixed the issue, working fine now.
Hello,
On my site, I would like to import the Creative Agency demo while I only have the Corporate Agency + Corporate Agency RTL demos.
However, in the documentation: https://docs.droitthemes.com/docs/niro/getting-started/demo-import/ I see that I can import the Creative Agency demo.
How can I do it?
https://prnt.sc/1to8gus
Thanks, that work’s !
Hello,
I have the problem again. I wanted to open a ticket but my support has expired.
Can you please send me the .zip file of the latest version of ACF Pro as you did before?
We have updated ACF Pro file, please just update Niro theme and you will get it.
Hello,
Thank you for your feedback. Unfortunately, it is not version 5.12.2. Can you please send me the latest version?
We cannot directly send ACF Pro files. Also we cannot send any files here on Envato’s comment section. Please renew support and create a ticket, we can send you updated theme files (but you can get updated theme files on your ThemeForest profile, too).
BTW: We have rechecked and we have uploaded the latest version of ACF Pro, so you should get it.
Hello,
Thank you for your feedback. Unfortunately I just retested and you put the 5.9.4 version in the .zip of the theme, but I need the 5.12.2 because the previous versions are victims of a security flaw. Can you do that please?
We are making an exception here, for this one time. Please reach out to support@droitlab.com.
Thanks, email sent. Please check.
Ok.
How do I customize and translate Niro Newsletter widget? From Elementor I can only change title and text, thanks
Sorry for delayed response. If you have not already, please create a support ticket: https://droitthemes.ticksy.com/
Your Theme Preview is broken, tried it from various browsers and with vpns and it doesnt load which is a pity since i will buy another theme now
We also re-checked our demos in various browsers and all our demos are working just fine.
Please, why does the blog not have a header? and how can i place header and menu on the blog page?
Please create a support ticket: https://droitthemes.ticksy.com/
Hello, I’m having trouble changing the header design for the menu. I want to change it to a hamburger menu. The setting is there but it wont change. Can you assist me please
Hi, Please follow these screenshots:
https://prnt.sc/19gu9h8 —> Theme Optionhttps://prnt.sc/19gukd7 —> Page Edit
Thanks.
hello, i am looking to purchase this theme, but i checked the demo’s speed score, it is not good. is there any issue with the code or something else, i want to get this theme but speed performance is my biggest concern. Is there any solution throught which i can tackle it this issue.
What is your opinion?
Speed depends on many things. You can improve speed by using following things (combination of these):
1. A very powerful hosting 2. A good caching plugin 3. Using CDN 4. Optimizing the size of images 5. Minifying JavaScript and CSS files
Good articles about it:https://neilpatel.com/blog/google-pagespeed-insights/ https://www.wpbeginner.com/wordpress-performance-speed/
Thanks.
Good afternoon, I have agreed to buy the palntlla epro I see that the price has risen. A few days ago the price was € 19.00, is it possible to access this offer again?
We are not offering that discount for now.
Hi…Why i install Elementor edit all picture can’t show on my any page?how to edit ?
Can you please send a screenshot of the issue if it still persists?
Thanks.
Hi, trying to install in Wordpress, and I’m getting an error message that the Niro Core needs an update. When I update it, it still says I need to update from 1.0.4 to 1.0.5. Not sure how to proceed. I can’t continue my installation. Please advise.
Never mind, I found the file I needed in the .zip and installed it manually. Might want to fix what’s uploaded to your server…
We have solved this in the latest version that was released today.
Hi there! I would like to know how I can give the portfolio a custom appearance, since it only has three default styles, and it is impossible for me to create the customization with elementor
Hi,
You can customize the portfolio styles we have provided to your need. But we cannot instruct you how can you give the portfolio a custom appearance because we don’t know what appearances you need and also it is not covered in support.
Also can you please explain what did you mean by “it is impossible for me to create the customization with elementor”? Because all our portfolio styles are customizable.
Hello again, I have been forced to reset the entire web because the theme conflicts and some elementor PRO widgets have stopped working. Now I try to import and at the end it says “import failed”.
Could you help me? Thanks
Please create a support ticket: https://droitthemes.ticksy.com/
Hell, website is great.. theres a box menu with 9 dots as a menu and displays Niro theme promo how do I disable this please?
Please follow this: http://prntscr.com/10sbg3y
Hi! I really wanna use this template. But first, I would like to know if its possible to use a multi language plugin. Can someone tell me? Thanks!
We will make it WPML compatible pretty soon.
Can you tell me how soon it will be? btw, I bought it and it’s amazing!
Thank you for purchasing! It will be hopefully done within a week.
That would be amazing. I really appreciate that! Thanks
Hi! The multi language plugin is already available?
The theme is already multilingual supported using WPML. We also have supported RTL now.
