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Hi @WooRockets! Early this week, woocommerce released a critical security update in v5.5.2 and I noticed that your Nitro theme is not yet claiming compatibility with WooCommerce v5.5.2. Can you please let us know if we can safely upgrade to that version of woocommerce and not experience issues with Nitro or the packaged plugins that come with Nitro?? Its critical we update our site ASAP but dont want to mess with anything until you confirm compatibility! Thank you (reference: https://woocommerce.com/posts/critical-vulnerability-detected-july-2021/)
You can update that plugin normally but beware to backup your whole site first
Hello, there are some customizations that are blocked, such as the choice of the layout for the single blog post. My WordPress version is 5.7.x while Nitro is on the latest version. How can this be solved?
Could you please submit the ticket here http://nitro.woorockets.com/support/forum/technical-support/ with your site login info to help us check further ?
The highest installable version of this theme is WordPress 5.5.x, correct?
The Nitro theme is fully compatible with Wordpress latest version
It doesn’t work well with the latest version. The latest version of nitro that you provide on your own site does not work either. You set up a demo site, everything seems fine there, but you fixed the error that caused the problem there.
I opened a ticket to you, you couldn’t solve the problem, you just say it should work, but it doesn’t work
tell people the right way. Your theme is above wordpress 5.5 version, it doesn’t work in version stable. Look, your theme is great, it’s very comprehensive. I would buy this theme again when purchased but currently I am using all my websites on old version of wordpress
I will explain with a very simple example. In the first screenshot of nitro header builder, wordpress version 5.5 is OK, the media selection tool opens and works well. first ss https://prnt.sc/1jgovj3
when i update wordpress to latest version, header builder doesn’t work properly, i can’t choose media to change logo because it won’t open. second ss https://prnt.sc/1jgr1t6
Please kindly reply in your ticket so we can follow and discuss there, we need to check properly since it works on our test site
Commenting here doesn’t bring any movements because we don’t have your access to see what is happened there
I’m sorry I can’t deal with tickets all the time. These are all excuses, I think you can see the errors in the screenshot above. These errors are because you didn’t update your theme. https://prnt.sc/1jgr1t6
Look, I repeat, I bought this theme 4 times. I will buy again soon. The theme is a great theme. Has excellent content. You are a team that did a great job, you should work harder.
Firstly, we want to say thank you so much for supporting us, you are a great and loyal customers that we always love to have you with our family, really appreciate.
Secondly, back to the problem, here is how it works on our test site:
As you can see, it shows normally with out any error
Finally, we have to remind again this comment section doesn’t suppose to support techinal matter but focus on SALE questions only due to the privacy matter.
If you want us to provide support properly, please kindly raise a ticket in the Support System as our customers.
Hope this help you clear and understand.
all your competitors have updated their themes according to higher versions of wordpress, but you still offer version 5.5. You want to talk here by giving people a support link. I do not want this, please provide proper service through this system. You are not working enough. Your rank drops over time. I hope you don’t realize this
We will update it, thank you, but the Nitro theme works fine with the latest Wordpress version
This comment section is not a place to provide support so we usually recommend to raise the request through the support system
We will update that, but Nitro theme is fully compatible with Wordpress latest
Why don’t you update the theme anymore?
Latest update is from oct 16, 2020.
WP5.8 is out and WC 5.5, i can’t see that you updated to be compatible
Please kindly raise a ticket in our support system, we will share the latest package with you
The 1.7.9 package you provide there is not an update! Even that version is getting seriously outdated! Or is there a newer version?
Especially with wp 5.8 and wc 5.5 it is not up to date.
Also the plug-ins are outdated.
Why won’t you just update the theme on themeforest?
Don’t you plan on having a future with it?
Like the theme, but if there are no updates coming along, i would like to know.
Please respond to my questions.
The Developer team is working on the update since, it take some times, sorry for that.
About themeforest, it’s because of their system, we have some matter so deliver the package directly is more facility
Nitro theme still get update and getting support
Where to download latest version then?
And is it only available if you renew support?
I think it is good to know for new customers that they won’t receive updates via themeforest platform!
We provide that for any customers in the Support System, no need to renew.
Where to download the latest version? Drop the link here please. It would help a lot of people.
Unfortunately, it’s not possible because this comment section is public
When I try to add text on my ‘shopping page’ the text is shown in the header?
How can I change that?
How exactly do you want it to be?
Could you please submit the ticket here http://nitro.woorockets.com/support/forum/technical-support/ so we can discuss further ?
Any plans to release templates built with Elementor? WPBakery Page Builder & Visual Composer are soo outdated…
The Nitro theme doesn’t support the Elementor, it just works with WPBakery Pagebuilder only
About the update, the developers team will try to release it asap, please kindly staytuned
However, the current version is fully compatible and works normally.
If you see any problem, please kindly submit the ticket here http://nitro.woorockets.com/support/forum/technical-support/ so we can provider support properly ?
My client was purchase theme.
when i installing the home page show code.
user : woodtowater
password : laurence
How can remove and show proper content as well.
i have install SPORT GEARS (niche-14) Theme.
if i reinstall this theme so issue will be solved ?
How can re-install this theme ?
Please kindly submit the ticket here http://nitro.woorockets.com/support/forum/technical-support/ so we can provide support properly ?
I have already submitted a ticket but don’t reply as well.
I am waiting for your response.
All the ticket in the system is replied, please kindly follow and reply the ticket
yes reply but now also add questions to support page
I am waiting for 2 days. yesterday give reply at one time. after doesn’t any response as well.
Very bad support from your side.
This theme is to be used ONLY as it is shown in the demos. Expect nothing more or nothing less than exactly what you see.
customizations or changes to the theme, this might be very difficult or just impossible.
Sorry for the inconvenience but the response time base on the Support Policy except weekend and within 16 hours
Regarding your feedback, it’s exactly how the Nitro theme works, it will help the customers achieve the result as the demo on their own website. Customizing ability will depends on the site owner, this is something we can’t cover
hello how can we download the latest version of theme?
Hello, Great theme! I see many posts asking for the latest theme upload on themeforest, Yes did not answer when will you post the updated theme? How many days Days/Months do you recon?
Sorry for the inconvenience you got but it is provided in the Support system here:
Please kindly contact us to discuss further
With nearly 5000 sales this theme should still be supported and you should answer questions here about updates as that is where we get them from. Not a private ticket that doesn’t tell anyone else what is going on. I will just assume the theme is dead and move on myself. In whatever you do you should at least be honest and open. It’s a shame because clearly there is a lot of talent in there.
The theme is still supported as well as all the questions are answered, it’s about the correct place to provide support, any people interesting in or have a question will be answered.
Thanks for your feedback anyway.
Haven’t updated the theme in a long time.
is there a new update?
I need to update the plugins included in the theme
I have bought the two themes at the same time – Porto and Nitro. The Porto developers have released the updates continuously since then but Nitro developers seem to have stopped the updates for this theme as such is cannot be recommended. It is really unfortunate. It was a wonderful theme but lack of support and updates have marred it. I think the developers of Nitro have stopped the web development or don’t bother or care for the 5000 customers who have bought it.Sorry to say no script is worth buying if it stops updates here.
Sorry for the inconvenience, but the updates still available, please kindly submit the ticket here http://nitro.woorockets.com/support/forum/technical-support/ so we can discuss further ?
I think you need to check the importer for vulnerabilities.
Critical – Script & Directory Access Disabled – Oct 24 18:55:10 [’/home/*/public_html/wp-content/uploads/wr-nitro/sample-data/niche-14/wp-xmlrpc.php’] – (decoded file [advanced decoder: 14 (depth: 1)]) Known exploit = Fingerprint Match]
Hi, my site puntowrestling.it doesn’t show up nitro icons after update. Whay I can do? When I edit setting in the customizer it works fine and I can see the icon and also change the icon set. When i go to the live site I see an empty square instead of icons
Hi, I purchased a site with your theme. I put it on another domain. Now I can’t verify the purchase code and I don’t get updates. I try to contact you but support seems to have ended. However since I didn’t bought the plugin from start I can’t renew support. How can we get in touch and fix this problem? Thanks in advance, Robert
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