Spnoy

Spnoy does not currently provide support for this item.

178 comments found.

Hi, I just bought this theme and installed it on my server. Actevated all needed PlugIns and activated the theme (using a child theme). Now I get this message:

“The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Nivan Shortcodes.”

Nivan Shortcodes version 1.2.0 is installed and there is no update shown on the PlugIns page. Am I missing something or can I ignore the message?

Thanks

Hi there :) Really sorry for the delay in your response.

You can just ignore this message, You Plugin is updated to it’s latest version and there’s nothing to worry about.

Cheers,
Spnoy Studio

Hello,

I have been using this theme for awhile and it’s great! I have a question about the portfolio. When I hover my mouse over the portfolio image, it turns green and the title of the portfolio appears to click on, which is what I want. If I click on the title it goes through to that portfolio page. I was wondering – is it possible to make it so I can click anywhere on that portfolio image, instead of just on the title, to go through to the portfolio page? If not it is not a big deal, just wondering.

Thanks!

Hi there :) Really sorry for the delay in your response.

Unfortunately this is not possible within the Nivan theme, However you can achieve this by Customizing your Theme but that requires hiring a Web Developer to do this for you.

Regards,
Spnoy Studio

Hey team!

I’m building out a home page with your theme. I have a blog section (just like the demo), and it’s not displaying correctly. Here’s a screenshot: http://d.pr/i/1aOCP

This is the shortcode I’m using: [ss_blog_teaser number=”4” effect=”fade-from-bottom” effect_speed=”1” effect_delay=”0.2” effect_offset=”1” ]

I imported all the demo content, but only 3 of the posts show up in the blog teaser section (even though there are 9 published posts on the site). And they aren’t styled right. The alignment is quirky, and some text overlays other text.

What’s the issue?

Thanks!

Hi there :)

Please make sure you set a Featured Image for your post. Also please fill out the Excerpt section for your post.

Cheers,
Spnoy Studio

Two questions about the pie chart:

Can I increase the width of the bar to be more noticeable (maybe 5px)? For legal purposes, I need the percentage to be more exact instead of cutting off the decimal. I need at least one decimal place. (ie. 6.8% instead of 6%) is there a way I can change this?

Hi there :)

Your question has been answered in our Support System.

Cheers,
Spnoy Studio

No support for our support ticket 3 days later. Any help very much appreciated guys. Love your work!

I should add this is over the weekend however. It would be good to a have a clear list of support hours and when to expect a response like other theme devs do. It would give your clients a real expectation of when help will arrive.

As I say though – otherwise your work is top notch and anyone reading this should not hesitate to grab a theme.

Hi there :) Sorry for the delay over the weekends.

A response has been made to your ticket.

Cheers,
Spnoy Studio

I bought and installed this per a clients request. I can’t seem to find the SPNOY Exclusive Gallery or the instructions on how to use or install it? The menu link on the installed site goes to the demo site??? Thus the installed site looks nothing like the demo? Please advise, not cool leaving this out without any further instructions. Also the footer is completely missing, the social links are missing, this is a very incomplete package and very out of date from the demo. I feel I did not get what I purchased.

Hi there :)

Please read the Documentation that comes with your Download Package.

You should import the Demo Data to get the exact website as our Demo website and then you can start editing. This is the easiest way to setup your website.

Spnoy Exclusive Gallery is a shortcode available in Nivan theme, You can create your Portfolio Posts and then use the Spnoy Exclusive Gallery to display your portfolios on website.

Regards,
Spnoy Studio

Hi, Great theme! just wondering if there was a way to centralize the logo at the top of the screen as i dont need to have a menu? Also, on the timeline blog, i was wondering how to change the background colour of the dates down the centre so they were white text on a coloured circle? thanks

Hi there :)

Please provide the website URL so I would be able to see if it’s possible to center the logo.

You can use the following Custom CSS in your Theme Options to change the color of circles in Timeline blog:

.timeline-blog .timeline-entry-time,
.timeline-start,
a.timeline-loadmore {
   background-color: #222222;
   color: #ffffff;
}

Cheers,
Spnoy Studio

Hi,

Is it possible to place social icons in the header near the menu, similar to the way it was done for your Ronika theme? Thanks. David

Hi there,

Unfortunately Nivan doesn’t offer this option, if you really want this feature you should consider using a Theme Customization service.

Regards,
Spnoy Studio

How can I skip logo on sticky header when scroll down? I don’t want disappear it. Thanks

Hi there,

You can use the following Custom CSS in your Theme Options:

.main-header.ss-sticky.ss-on-scroll .logo {
    margin-top: 0;
}

Cheers,
Spnoy Studio

Hi, your support kept me waiting for weeks with an open ticket (#670067), until finally I got the message that my support period expired meanwhile.

Hi Njastkar,

We had some difficulties at our end regarding support in the past weeks, Your issue is now resolved and a response has been made to your ticket.

We are sorry for any inconvenience, Please let us if you are still having problem with your issue.

Regards,
Spnoy Studio

Hi, thanks for your answer and the fixing of my issue. It works great now. And thanks for letting me know the reason. I really liked your support and was wondering what had changed.

You are welcome :)

jdullas

jdullas Purchased

Hi, Is there any way to add search to the nav menu?

Great theme, by the way!

Hi there :)

Unfortunately this is not possible by default, This kind of customization requires Theme Customization services which we do not offer at this moment.

Regards,
Spnoy Studio

jdullas

jdullas Purchased

Is there any way to put the icons on right side of text in the buttons?

Thanks!

jdullas

jdullas Purchased

Hi! I’m so sorry I got back to you so late. Other work took precedence.

Here is a link to the site I’m working on. Towards the bottom of the page, you can see I have two buttons. I was hoping there was a way to make the button on the right have the icon on the right side of the text. Example: POST >

Thanks in advanced!

jdullas

jdullas Purchased

Oops! Sorry, the link is here: http://new.hscusa.tv/production/

Hi there,

You can use the following Custom CSS in your Theme Options:

#post-1175 .ss-sixcol.ss-last .nivan-button span {
        margin-right: 0;
    float: right;
    margin-left: 5px;
    margin-top: 4px;
}

Regards,
Spnoy Studio

Hi,

Is it possible to have a link in the menu system to open in a new window or tab?

Thanks. David

Hi David,

Nivan doesn’t offer such functionality, But I think If you look for it, there must be a Plugin out there for this kind functionality.

Regards,
Spnoy Studio

How can I embed Wistia video instead of youtube? Thanks!

Hi there,

In which section you are trying to import Wistia video? Is it blog single page?

Regards,
Spnoy Studio

Hi,

I am adding a wistia video as portfolio Item by placing a link to wisitia video in the “featured video” field. I can see on the item’s page that wistia video embedded correctly, but when in single page website mode clicking on “play” button of the portfolio item that contains wisitia video, the modal view that supposed to have the video only, actually contains entire wistia page with the video inside.

Here is the link to the wistia video: https://vitallyzilber.wistia.com/medias/qr6li2gpcj

I’ve created a “Test Showreel” porfolio item and placed it last thing in the list (so there one first item whcih is showreel from YouTube and last item which is also showreel but from Wistia. My portfolio is at vitallyzilber.com

Thanks! Vitally

Hi,

Since WordPress doesn’t nativly support Wistia, Featured Video section does not support Wistia video, You can only get an iFrame code from Wistia and put it in your Single Pages not in Featured Video sections.

Regards.

Hi,

After the last wp update (I am guessing) the about me page is not showing any text. However the text is in the page when I try to edit it in the back end.

http://vitallyzilber.com/home/about-me/

Or as One Page website:

http://vitallyzilber.com

That is what not being shown: over a decade I was filming and editing videos for my friends, family and myself. A few years ago I’ve decided to expand my knowledge in video post production and step into a commercial career. To achieve this challenging goal I started to learn animation which still keeps me fascinated.

Since then using my new but constantly improving skills I’ve created lots of creative works such as logo animations, promotion and demonstration videos, product and service introduction videos, documentary films, full featured films, wedding videos, highlights videos and more. My video editing become more unique and entertaining due to the video animation abilities.

Most of my works are created with Adobe tools such as Adobe After Effects, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop, Adobe Flash, Adobe Dreamweaver and more. I enjoy every moment working with these great tools and constantly learn new techniques and possibilities in post production world. [/one_half]

Tried on Mozilla and Chrome on two different computers.

Not sure what could be the problem here.

Thanks! Vitally

Hi there,

It seems animation options set for the columns are not correct, Please create your page again, It should work without any problem.

Please avoid copy/pasting when creating your new page.\

Regards,
Spnoy Studio

ossesso

ossesso Purchased

hi, I have posted a ticket in the author’s support, but didn’t get any reply so far (five days ago as I’m posting this)... My support period has expired, so I have asked if they can give me support if I renew it.

It seemed quite fair to me, as NIVAN CUSTOM POST FORMAT IS WORKING WITH WP VERSIONS UP TO 4.2.9 ONLY (I have tried installing several versions of wp to test this) I don’t see any news about coming updates for the template…

Now it seems odd to me to pay for support when the only help I would get seemingly is, “sorry, nivan template works only with wp versions up to 4.2”

It’s odd that a paid theme gets such a poor updating, no information on wp versions compatibility on the author’s site and no assistance on their support system!

Hi there ossesso, Really sorry about inconvenience, our support system is experiencing problems.

This is due to WordPress new update. Please download the attachment, Unzip it, then replace it with the one located at “wp-content > themes > nivan > js” folder. This should resolve your issue.

https://ticksy_attachments.s3.amazonaws.com/4820288392.zip

Regards,
Spnoy Studio

My experience has been the exact same as ossesso. Why not update the theme zip file with this fix, then all the purchasers of this great theme can benefit? It seems obvious to do this. Your theme description praises continued updates to the theme… :)

Hi there,

I’m really sorry about this but our team no longer supports this item on Themeforest, So there would be no new update for this. Based on the description you can see the last WP version Nivan officially supports is 4.2. You can get the latest version of 4.2 with all security patches.

Regards,
Spnoy Studio

sixways

sixways Purchased

Hi, I have created a page (Competitions) using the tabs shortcode. When I place a link within the content section of the tabs and I click on the link it just jumps to the main page again: http://www.rust-en-vrede.com/competitions/

PLease advise how I can fix the links on this page.

Thanks

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