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Interested on all the features for this theme . One question before purchase, Can the back ground change colours? Or is just White?
Sure, you can change bg color.
Could I also show at the end of one article related articels with picture and teaser text?
No, unfortunately you can show only “next” and “previous” posts with or without thumbnail and with the post title.
I have been waiting for 2 days to get a response that wasn’t anywhere near my question. I have this template and when I go to customize the settings (header etc) the template switches to the basic settings and doesn’t allow me to make the change. I’ve sent over 4 messages not including this one and also screenshots. How do I get this resolved so that my company and I can get to our business.
Sorry, the support team is not working on weekends. Today we answered your tickets (they are the same), checked your issue on our environments and everything is working fine. Asked for your WP credentials – you provided them 45 minutes ago. Our working day has ended – we will check the issue tomorrow. Our working days and hours are listed on our support desk. Please read Themeforest’s guidelines on items support https://themeforest.net/page/item_support_policy
Hello, I was very specific and also included the information that waS asked when I first submitted a ticket. I received a generic reply that had nothing to do with my original issue. When I replied and copy and paste the original questionand then was I then asked to submit my log in information just to be told that they’re done for the day. So now we are going on another day with no support and no way to get our business up and running. So I guess waiting for when they have the time
You opened the first ticket on Sunday, and provided your WP accesses on Monday evening, when we were closed for a few hours already. We are not working 24/7 and this is clearly said both in our documentation https://documentation.px-lab.com/noemi/noemi-support/ and on the support desk. Nothing to add here
Please update to the 1.2.8 version. The bug is fixed
Having difficulties in getting IG to work on footer like in the original template. Trying to use “Smash Balloon Instagram Feed” plugin.
We have removed Instagram feed from the demo a few months ago, as Facebook has announced Instagram API Platform Deprecation and everybody had to turn to another Instagram Basic Display API. For organizing this process developers have to pass through all Facebook app revisions and to get official approval. We hope we will return this feature back with the nearest updates. Referring to Smash Balloon Instagram Feed – it would be better to contact their support team for more information. Please follow px-lab on Facebook to receive the detailed information about our updates.
Hello, I need to hide sidebar from category page, how can I do?
Please read the documentation carefully. In case of any issues – you can submit a support ticket https://pxlab.ticksy.com/
I have read document carefully but I can’t get any help from it. Your document is limited or don’t know that theme have limited customize.
Category page is created automatically, as you already know. You can’t change them.
Hello, I need to add featured caterory on home page after slider. How can I do that?
Hi, when is this issue going to be fixed?
Instagram Access Token – Please note that Instagram has deprecated its API on March 31, 2020. We have already updated the integration based on the new API on our side, but, according to new rules, we also need to apply for an App Review, which has been temporarily paused by Facebook due to COVID-19. Therefore, the Instagram feed will be unavailable for a certain period of time until we are able to finalize the App Review process.
Hi. We are keeping an eye on that because we use that functionality in several of our products. Will be updated as soon as we’ll be approved. We will additionally notify our users.
hi, how do I reduce padding around logo area in the header?
Please, submit all your requests on https://pxlab.ticksy.com/, and we’ll get back to you.
Hi, I tried to contact support via https://pxlab.ticksy.com/ but it showed 503 Service Unavailable. Can you get back to me soon? Thank you.
The Ticksy service seems to be experiencing issues currently. Please, check back a bit later.
hi… please how to I remove the theme links from the bottom of the page. they are under the footer widgets
Please, submit a ticket on https://pxlab.ticksy.com/, with a screenshot of what you want to remove.
We’ve received your ticket and will get back to you on Ticksy.
thank you.. issue resolved
Hi there, Great theme!
I’m interesting on the RTL version, Where can I see it? I would like to see how everything look on RTL version before buying it.
We don’t have such a demo or any other example to show you, but the theme supports RTL, and the only thing you need to do is change the language from WordPress admin.
Please, what’s wrong with the noemi social widget ? It doesn’t work and there is this message on my home page : Warning: Invalid argument supplied for foreach() in /htdocs/wp-content/themes/noemi/footer.php on line 31
Unfortunely, my support has expired and i just want to know why this widget doesnt’ work. Thank you for your help !
If you mean this widget (https://www.screencast.com/t/OvvBa9cgIc), there’s no general problem with it. You’d need to submit a ticket on https://pxlab.ticksy.com/, so that we can investigate your particular case.
Hello, I need the conformity to GDPR/RGPD. How to do please ? Thank you very much !
We’ve already responded to your similar ticket on https://pxlab.ticksy.com/
Hello, Sorry, I’m not very good at computery stuff – i was just wanting to ask if this theme is compatible with shopify? Thank you
Thanks for reaching out. Unfortunately, no. Noemi is a simple lifestyle theme, and doesn’t have a shop integration. You can check our other themes that support WooCommerce:
Thank you for your reply – i will check out the links attached
You are welcome.
Hello, how to create such slider in the post like here? https://noemi.px-lab.com/architect/2016/04/11/citrus/
and how to change the size of featured image? it is not taking the settings from the thumbnail setup
1. This is achieved by adding multiple featured images: https://www.screencast.com/t/09YoWrYSeg.
2. If you mean the featured image size in single post view, there’s no option to change it manually. It changes automatically based on the post layout style (with or without sidebar): https://www.screencast.com/t/Ua21PyJOoe
For further questions, please submit a ticket on https://pxlab.ticksy.com/
I just purchased the theme but cannot install it to my Wordpress. When I try to upload the theme from the downloaded file noemi-addon.zip it starts to download but then writes it failed because of rising style.css stylesheet. Can you help me with that?
Please, check our documentation on the theme installation: https://documentation.px-lab.com/noemi/theme-installation/
If you still face issues, please submit a ticket on https://pxlab.ticksy.com, and we’ll check.
I am interested in purchasing this theme however I just wanted to clarify if of the following plugins works with this theme, as follows:
- Ads Pro Plugin (preferred)
- Adning Advertising
Thanks for reaching out to us. Please, submit a ticket on https://pxlab.ticksy.com/. We will review your request and will get back to you with an answer. You can use the Presale option.
Hi. After the latest Noemi theme update the Instagram in the footer does not work anymore. It shows as a php error. Please solve. Thanks.
please submit a ticket in https://pxlab.ticksy.com/. We will review the issue and will get back to you with an answer.
I would be glad to do so but it is not possible because I am told „Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”. This Instagram matter is not related to „my support”, it is an error of your programming. And by the way, I find it not-at-all-friendly the way you treat your customers – I had to search 1/2 hour to find where to post this. So please let me know how are you going to solve the Instagram problem. Thanks.
The provided problem hasn’t been detected on our side, that’s mean that issue can’t be related to the latest update. In spite of the fact we don’t have to check the problem, as your support period has been ended and you don’t want to extend it, we’re ready to help you. Send this request by email from this page: https://themeforest.net/user/px-lab
Thanks. I just sent an email to you.
I cannot find the “nutrition” category. In the drop down menu it is not showing up. Do I need to change some options somewhere? Please help, I really need this category for my blog. Also is there a way to add my own categories?
please submit a ticket in https://pxlab.ticksy.com/. We will review your request and will get back to you with an answer.
Is there a way to install the update without deleting the theme?
please submit a ticket in https://pxlab.ticksy.com/. We will review your request and will get back to you with an answer
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