Top support!
12 Reviews
Buyer Beware--
A seasoned sys.admin who has installed hundreds of these themes has been trying for hours to install it on a fresh EC2.. with the recommended WordPress version, with no help or responsed from EDGE team support.
Author response
Hello,
We are sorry to hear that you've got this impression.
To install theme please follow instructions from this article here.
If you are using PHP 8.x please note that we haven't tested the theme with these PHP versions yet, so we do recommend using PHP 7.4 in the meantime.
We do believe that the theme is well documented, and we do understand that it might be confusing at first but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article - How To Submit A Ticket.
Best,
Edge
Really good template for band and musicians. Complete, good design, easy to work on it. Good job !
by nicvi 3 years ago
This is HOT. Thx beautiful theme.
This design is amazing and very flexible. Also the support is very very very fast and knows their theme.
This company's customer support is better than any other company. I wanted to express what was not in the demo. It even they explained that. I'm so satisfied. good theme !!. and so good support!!
Very happy with this theme! Great design quality, easy to customize, and it's flexible. Customer service has been great as well, very helpful and quick to reply. Perfect theme for bands, solo artists, record labels, etc. Would absolutely recommend.
Nice design, but too many problems when you try to change the theme a bit. Problems with language files and no alternative for google maps. You will spend a lot of time with this theme just making one page.
Author response
Hello,
We couldn't find any history of your tickets on our support forum https://edge.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before putting this bad review.
Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority.
We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.
In case you really don't want to use our theme anymore, please open a refund request https://themeforest.net/refund_requests/new
Thank you
Edge
Fantastic looking theme, few glitches that will hopefully be ironed out in an update at some point
Reason for 3 stars is support is not great, not answering a simple question over 2 tickets
