311 comments found.
i tried to activate the license on my website but it gave me an error and was not activated. i send ticket for that yesterday please support
Ticket #6300
I’m on it
Thank you for your support,
I updated it to Noor 6.
but I still have a problem with activating the code, I can’t do anything now.
Please send your request via our support platform, and we’ll check the issue for you: https://docs.pixeldima.com/support/
How do I make the menu stay on the slider?
Example: https://noor.pixeldima.com/startup/
Hello, thank you for using our theme. In Customize > Header > Header Layout > Sticky Header select “Static” (See Image: https://d.pr/free/i/zoniVH )
I have another doubt. Where is the space between items?
https://www.discoverbrazil.com/wp-content/uploads/2023/09/image.pngI know you can use the (NO PADDING) option in visual composer. But is that the only option to remove that space?
Please, send me your website here: support@pixeldima.com and I’ll do my best to help you directly.
Thank You!
Hi Team, the google map feature is not working as expected. I keeping getting an error message. I’ve put in the longitude and latitude figures etc but still getting an error message. Could you please let me know how to rectify this issue?
Hello, Can you please send us your question via our contact page: https://pixeldima.com/contact Thank you!
Hi, could you please confirm if you have added your Google API key correctly? Here’s a guide on how to do so: https://docs.pixeldima.com/noor/google-maps-api-key/. If the problem persists, could you provide more details about the error you’re experiencing? A screenshot would be particularly helpful. Looking forward to assisting you further.
Error 500 when importing starter theme. Your ticket system asks me for my password and I can’t give it like that. How to reach you without giving my password ?
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You can absolutely submit a ticket without providing your login credentials. We request these details simply to expedite the troubleshooting process. Moreover, we’ve tested the installation on our end and it appears to be functioning correctly. Could you kindly create a ticket and specify the demo you’re attempting to install? We’ll do our best to assist you.
How to embed shortcode in menus as a menu item?
I tried both modifying PHP and using couple of plugins but none of them worked.
Hello, our support team has replied to your ticket.
hello do you have a possibility to display the hover underscore on the entire text width in the menu?
Hello, thank you for contacting us. Can you please send us your request via our contact page: https://pixeldima.com/contact Our support team will help you with that.
Hello, I have a problem with the portfolio filter feature. Only one portfolio contains all of the identical category tags. And when I attempt to filter the category—in this case, the “kids” and “devas” categories—it just displays one portfolio. Is this a bug, or did I make a mistake?
https://www.craftercave.com/Issue1.jpg https://www.craftercave.com/Issue2.jpg https://www.craftercave.com/Issue3.jpgHello, thank you for using our theme. Can you please send us your request via our contact page: https://pixeldima.com/contact Our support team will check the issue for you. Thank you!
Hello! I have a question.
I installed Noor 6 in my theme and I’m having difficulties with customization. My domain is: https://www.discover-peru.com
On my site, I use WPML to make the site available in other languages. My question is:
I did all my customization in Appearance >> Customize as normal. But the customization only worked on the default site (English language). In the other 2 languages that I use by WPML it didn’t work. So I went back to Appearance >> Customize and switched to the next language (Spanish) to replicate everything I had done in the default language.
My question is: in the second language, some options that appear in the default language do not appear in the second language. Is this really normal? (See photo below).
Photo 1 – Defeault language – http://www.discover-peru.com/wp-content/uploads/2023/03/foto1.png
Photo 2 – Second language – http://www.discover-peru.com/wp-content/uploads/2023/03/foto2.png
In the default language, I managed to get the background menu correct but in the second language it turns black and I have nowhere to change it. In the second language, it’s getting the color from Global Palette > Color 8. In the main language, it doesn’t get the color from Color 8.
This is another question. I didn’t quite understand how the Global Palette works and the link available for questions about (Learn how to use this) is going to a 404 page. https://docs.pixeldima.com/noor/how-to-use-the -noor-theme-color-palette/
Do you have a link explaining the Global Palette?
Hello, thank you for using our theme. Can you please send your request via our contact page: https://pixeldima.com/contact Our support team will check the issue for you. Thank you!
Thx!
hello! i asked this question on your support more than 19 days ago and support didn’t answer what i asked. I reposted the question again and got no response from you
Hello, I will check with the support team. Thank you!
Hello! Any news on WPML compatibility with Noor 6? The support team sent a message the day after your response saying they would fix it in a future update. There has already been an update after this message and it is still incompatible.
What I need it to work is what it says in the theme documentation. Link below:
https://docs.pixeldima.com/noor/how-to-set-different-theme-options-with-wpml/In the item below:
How To Change Options For All Languages At Once
Step 1 – In the Language Switcher on the top WP Customizer panel, select All Languages from the dropdown.
Step 2 – Once you’ve selected All Languages from the dropdown, the theme customizer options for all the languages will be replaced by the default language you have set in WPML options. Once you make changes to any theme option, that change will be applied to all WPML languages.
Hi, thank you for your patience. We will provide fix for WPML compatibility in the next update.
Hello! I saw that a theme update was released today but the incompatibility with WPML seems to have not been resolved. Can you confirm this for me?
Version 6.0.39 -May 08, 2023 Fix: WPML issue with the customizer.
You say it’s been resolved. Could you exemplify what was done for me to analyze on my website?
Hello, you should be able to customize the the theme on the main language and get the customisations in the other languages.
I already tried to do and continue with the same problem. Default language settings do not fully work in additional languages
Can you please send us your request via our contact page: https://pixeldima.com/contact We will check the issue for you. Thank you!
I sent the email 3 days ago and until today, support has not contacted me
Hello, can you please resend the email? we didn’t receive your previous one. Thank you!
I replied now in the interaction I had with support 1 month ago
Please check your ticket, our support team just replied.
Support responded to the message below:
“Hello, Please make sure that the theme is updated to V.6.0.39 “
And I already made it clear that I’m using the latest version.
Our support team has replied to your ticket.
How do I make the settings made in the default language work in secondary languages automatically without me having to configure each language manually.
Is there such a possibility?
Hello, thank you for your patience. We have just replied to your ticket.
Icons in “Icon Menu” have too much indent on the left on mobile.
I see the problem even in your demo like this one: https://noor.pixeldima.com/noor-classic/home/modern-portfolio/
I hope this bug will be fixed during the next update of the theme soon.
Thank you for reporting the issue, we will fix it in the next update.
Hi!
Can I update my template from version 5.xx to version 6.xx without any kind of problems?
one other question
Is there any way to restrict search results only to custom posts (in our case – Vacation Packages). www.discoverBrazil.com
Hello, thank you for using our theme. You can safely update the theme without any problems. However, we highly recommend creating a backup of your website just in case. This will help ensure that your website stays up and running smoothly in case any issues arise during the update process.
hi … i like this theme …https://noor.pixeldima.com/rtl/modern-business-rtl/.... is it Elementor page builder? The second question is, can I change the color of the slide cover from purple to blue, for example?
Hi there! Glad to hear that you like the theme. Just to let you know, this page is not built with Elementor page builder, but you can definitely use it with the theme. This demo actually built with WPBakery page builder.
To answer your second question, yes, you can absolutely change the color of the slide cover from purple to blue or any other color that you prefer. In fact, you can customize almost everything on the theme, including the color and font, to make it fit your preference and style.
Let me know if you have any other questions or if there’s anything else I can help you with!
hi 1- As you mentioned I can use Elementor with the theme for All pages .is it correct ? 2- Can I use WPBakery that comes with the theme for free or do I have to buy for it ?
Hello, 1- Yes, you can use Elementor. and we have ready-made demos built with Elementor, you can check our demos. 2- You don’t need to buy WPBakery or activate it to use it, we will provide you the update for all premium plugins with the theme.
Thank You!
Hello, thank you for using our theme. All the templates are RTL ready, you can install the LTR version and just change the language of your website to an RTL language via (Settings > General > Site Language) For further questions please register and open a ticket via our support system here: https://docs.pixeldima.com/support/ Thank you!
For three days I have been waiting for a response on ticket no #5954 How long do I have to wait?
Hello, thank you for your patience. Our support team is checking your ticket.
are all the templates and starters available in Elementor page builder?
Hello, thank you for your interest in our theme. Only the ones that has the Elementor logo bellow it is available for Elementor page builder the others are available for Gutenberg and WPBakery page builder.
Hi
As per your give recommendation on email, i have change my site to PHP 8.0, but found error in product page ie disturb whole page. Although i reverse my site to PHP 7.4, but want to know that wheatear i move site to PHP 8.0 or not? If yes then please inform me the time frame?
In our server, we are using PHP 8.0, and everything is working, you can send me your PHP log file, and I’ll let you know what makes those error at support@pixeldima.com
Already sent two emails but no response yet
Insert Read More tag is not working on product category pages
Can you please give me more ditties a link/screenshots will be appreciated.
Thank You!
Hello, we will check that and back to you in your email. Thank You!
Please turn off the “Sticky On Mobile?” option. https://d.pr/i/3uqH4D
I just updated to the newest version of Noor and it messed up the header and footer of website. I just extended the support its kinda frustrating but i need help. My website is https://hospicevalley.com
Hello, Could you please open a ticket from here https://docs.pixeldima.com/support/ send me your login information and I’ll fix everything to you.
Thanks!
Hi, I tried to update the Noor Assistent plugin for my website and the site went down. I’ve already contacted the host and they tried to help me: we uninstalled the plugin and tried to install it again, but it gives an error. What can I do? www.centopercentomestessa.it
Hello, Please send us your website and your login information to support@pixeldima.com and before that they clear your cache and try again.
I have a question. I can make a page similar to this demo (https://noor.pixeldima.com/conference/) but instead of the backgroung image, a video similar to this site appears: https://vinicolauvva.com.br/
Thank you for your interest, and yes you can do it.
Hi, why am I receiving this error after updating Easy Digital Download and theme version? Notice: edd_add_schema_microdata is deprecated since Easy Digital Downloads version 3.0! Use EDD_Structured_Data instead. in /home/poollift/public_html/wp-content/plugins/easy-digital-downloads/includes/misc-functions.php on line 531
Hello, As I can see the issue with the plugin easy-digital-downloads, is on Noor we did not use the edd_add_schema_microdata function. Please feel free to write an email to support@pixeldima.com and make sure to turn off your wp_debug.
Thank You!
i following up on this I emailed the support and no response
what is your email? we did not receive any email, and we closed all tickets
AOA i have purchased noor woocommerce theme, consider that this is compatible with AMP. But after testing in google console that this is not AMP supported. Found error in google console. Although I want to extend support but after seeing your behavior and customer service, I think my fellows didn’t purchase this product. Not inducing or indexing my site in the Google Console due to an amp error.
Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused. We will investigate the compatibility of the Noor WooCommerce theme with AMP and work to resolve any errors found in the Google Console. We value our customers and their satisfaction, and we will make sure to improve our customer service to prevent similar issues in the future. Moreover, me Adel I’ll take care of your support from now and you don’t need to extend support please write me to this email support@pixeldima.com and I’ll do my best to fix any issue you face.
Thanks for your prompt and kind reply. I will contact you via email and inform our website issue
