261 comments found.
Hello, i buy this theme from you, i make the installation but i have some bugs … 1. https://indoor-printing.ro/home/ – I can’t click on the first column, words (“POP UP TEXTIL CURB” – “POP UP TEXTIL” – “POP UP SPIDER CURB”) 2. https://indoor-printing.ro/portfolio/ – I can’t click on, words (“All” – “CASETE TEXTILE”)
10days and no answer?
Hello, I’m very interested in this theme. But I saw your final update was almost 2 years ago. And the Wordpress version is only 4.8.x, and I afraid if it make some trouble when I use it. Do you have any plan update again? And if you don’t have, could you recommend another resemble theme like nordic theme?
Hello- we having been using this theme for some time now. However, the map on the contact page no longer displays since the API key transition from Google. Can you please advise how we can set our own Google Map API key so the map will display correctly. Thanks!
Hi,
Please check this article from Google about who to create an API key, than please contact us via our support forum: support.umbrella.al and we will assist you to integrate it on the theme.
Best Regards
I am familiar with how to create a Google Map API Key. However, I need to know where to replace the Umbrella API Key with my own.
Your ticket system will not let me post a support inquiry because our purchase is too old. That’s why I’m writing here.
Please advise.
Thanks!
Hi,
There are two places that you need to replace the key. In functions.php and also to allow google map to be shown in the backend (Admin) dashboard, it must be changed in the script of the advanced custom fields framework.
To be able to post a ticket in our support forum, you must have your user name exactly the same that you are using here at themeforest. Also you can send us an email at info@umbrella.al providing the login details and the api key so we can change it for you
Best Regards
Hi there I have sent a refund ticket last week. Can you take a look, please? Emil,
Hi,
We just replayed to your refund request
Best Regards
Hi, We are running the Nordic theme ok. But the preloader doesn’t work properly, is there a way to disable this? Thanks
Hi there,
Can you please open a new ticket in our support forum and provide us with your login informations so we can fix the preloader.
Kind Regards
Hi, I buy your theme nordic i need send a ticket in your page support, but do not work new ticket to insert my license
What is it problem?
Hi,
Did you use the same username (crearmipaginaweb) and Nordic purchase code on registration form ?
Best Regards
hello Nordic team,
I have big problem with my theme Nordic, on mobile the pictures of the blog does not fit. In fact it is only the first that adapts
Here is my site: http://www.lattrapereve.com/blog-2/
More I have set up disqus because the comments did not work, and Disqus does not show up on all items yet the configuration is well configured for all items.
thank you for your help please !!!!
Justine
Hi there,
Please put this CSS Code in Custom CSS (Options > Main > Custom CSS) this will fix the issue with images.
@media (max-width: 991px){
.post_block{
width: 100% !important;
}
.content p img {
width: 100% !important;
}
}
About the disqus plugin, we need the login information to check what might be the issue, because we can’t say for sure what is wrong there. You should open a new ticket in our support forum and provide your login information.
Kind Regards
Hi! I’d like to know how I can to change the view of portfolio as massonry. I explain it. I don’t like that all images have the same dimensions. I have some projects as bottles of wine that I’d need it in vertical mode. Similar as your portofolio in quantum theme. As well, I’d like, that the distance in pixels in vertical and horizontal are the same. I don’t know if I explain it well. Thanks a lot.
Hi,
Well we didn’t include masonry layout on Nordic theme but it can be easily customized to do so.
Please Contact us via our support forum providing the login details and we will do the needed changes for you.
Best Regards
I can’t contact via support. My login is not correct. Can you have a look to my login? thanks…
I’ve get login to umbrella but I can’t create a ticket. Can you help me?
Hi again,
Please follow these steps that are explained in this video https://www.youtube.com/watch?v=3o5YlFNwYHI they will help you on how to create a ticket.
Kind Regards
No, sorry, when I intro the pursache code, it doesn’t work. It’s not possible. Thanks
Please send an email at info@umbrella.al, describing your problem on Nordic with your login informations, and we will help you as soon as possible.
Sorry for any inconvenience caused, Kind Regards
24 days ago, I ask to masonry portfolio. 7 days ago, I opened a ticket explain for second time my question… but I haven’t a answer yet. Do I need to do anything else for help me? Thank you.
Hi there,
We apologize for the late replay, we usually reply within 24 hours but unfortunately we were more busy than usual and your ticket slipped from our attention.
We have just replied to your ticket requesting some more informations.
Thank you for choosing Nordic, Kind Regards
Hey, great theme, I have been using it for a couple of years now, thanks. I recently just uploaded the theme again for another site and the slider for the portfolio section doesnt seem to be working, only the ‘fancybox’ option works correctly. Basically the slider is stuck on the first image and I dont see any arrows on hover, what am I doing wrong?
Hi there, Sorry for the delay due to the weekend,
Can you please open a new ticket in our support forum http://support.umbrella.al/ providing your login information in private so we can check the issue.
Kind Regards
Hi guys! I started working on a friend’s site which uses your theme. I can provide the buying details by contacting the former webmaster. The theme was bought a year ago. I’m not too sure if you guys can provide me an extended support. Still I have 2 or 3 issues concerning the theme. How could we address these issues? Do we need to pay an extra fee for more support? Do we need to buy the theme again? Thanks for your help. 
Hi there,
Sorry for the delay,
To address the issues please open a ticket on our support forum. You will not be asked to pay extra fees for more support or buy the theme again, all you will be requested is to verify your first purchase through the buyer username and purchase code.
Kind Regards
Hey, Can you help me with the name of the Font of the Nordic Logo, please!
Can you contact us via email on our profile or at info@umbrella.al
Best Regards
Is there an option on this theme for a masonry style gallery on the homepage, also is the menu on the side sticky?
Hi,
With Nordic you can use only columns but unfortunately not as masonry. Nordic only contains only Home Columns(three different grids), Home Art and Home Slider.
I hope i answered right, Kind Regards
when click on right arrow, gallery jumps into same place
(since then I unfortunately cannot shortlist it for my client)
Hi,
Yes the bug has been fixed but we didn’t update the demo!
Probably the next days we we also update the demo. Thanks for reporting it.
Best Regards
Hello, Excuse my misspellings in english. I’m spanish. I would like to remove the lines of text below each image in the portfolio and I do not know how do it. Can you help me? Thank you. NUR
Hi,
Please put this CSS code in Custom CSS: ( Options > Main > Custom CSS)
.post_block h4 {
display: none;
}
Best Regards,
Thank you! but I can see categories, yet. Is possible remove it too? And, I’d like, if it’s possible, a masonry look, without spaces within pics. Thanks a lot.
Hi,
Please put this CSS Code in Custom CSS:
.post_block ul {
display: none;
}
.post_block {
margin-bottom: 0px;
padding-left: 0px;
padding-right: 0px;
}
Best Regards,
Thanks a lot!!!!
We are glad to help you. Please consider rating us
Best Regards
DONE
Anytime I click a question in the support forum I get redirected here: http://support.umbrella.al/add_product/
Hi,
Sorry for the confusion, on our support forum you’ll need to register with the same username that you are registered on Themeforest.
Then you’ll be able to read all the tickets that belong to the themes you’ve bought.
Also if you wan’t to open a ticket you’ll need to verify the purchase code on the url you have mentioned, but always with the same username you bought the theme.
Best Regards.
Security hole? Updated the theme,but our site is always hacked. Via theme’s acf folder….. Could you help me?
Hi, Sorry for the answer delay, we are working on our support team and we hope you can understand.
We are working to update the theme with the new version of acf plugin.
But in the mean time you can send us your ftp and login information to ardian@umbrella.al so we can fix it faster.
Thanks for your understanding,
Best Regards.
We have been hacked again. Will send you the login credentials tonight
Hi,
I didn’t receive the email! Please do send the ftp information so I can update acf for you
Best Regards
Hi! I want to get rid of the grey background that’s in the image slider on posts. The background of the image slider is still gray even after using this custom CSS that I found in this thread
.project-slider ul li img { -webkit-backface-visibility: hidden; }
Please help! :’(
Hi,
You can change the color with this code (it makes it white in this example)
.project-slider ul li {
background-color: #FFFFFF;
}
Nope! This code does not work for us.
Take a look, slider square is still grey. http://www.doubletroubleaudio.com/portfolio/gataela/Can you send a screenshot? That does not happen in our end
Hi,
does this theme comes with a child theme? Is it possible to install the demo file? Is it compatible with WPML?
thank you!
neileve
Hi
Yes all of those 3 are available.
Kind Regards
Hi there, i purchased your “Nordic” theme and i have few bugs in it. i tried to open a ticket but no matter how ridiculous the user name im trying to create an account with, i get the message” user name already taken”. i have some critical issues with it, please help me
Hi
Maybe you already have an account with the e-mail you’re trying to create.
i was able to login but now it says the my purchase code is not valid! please help me deal with this
Make sure you registered your self with the same username you are here in Themeforest and make sure it is case sensitive.
Kind Regards
Hi,
I’ve bought the Nordic theme and I need some support about the portfolio category.
Impossible to open a ticket, when I digit my username and password, I get an error message : Username already exists. Try a new one
And impossible to (re)create my account : Username and Password didn’t match.
My question about portfolio categories : I have 2 main categories, and inside of each, about 10 sub-categories. In the footer, I have a link to each of the 2 main categories, and when I click on it, I would like to see only the labels of the sub-categories related to the main category I have clicked. But I get all the labels of all the categories, main and sub.
Thanks in advance for your help
Hi
Unfortunately this is a feature Nordic does not support.
dommage !
