UmbrellaStudios

UmbrellaStudios supports this item

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256 comments found.

Hi, I can’t find the “Add Image” button at Options > Branding > Site Logo can you help me that?

without the button how can i upload my logo? my site: adotdesign.tw

Hi,

Please open a ticket in our support forum and provide your login info. Not sure what seems to be the cause of your problem

Kind regards

Hi,

I’ve bought the Nordic theme and I need some support about the portfolio category.

Impossible to open a ticket, when I digit my username and password, I get an error message : Username already exists. Try a new one

And impossible to (re)create my account : Username and Password didn’t match.

My question about portfolio categories : I have 2 main categories, and inside of each, about 10 sub-categories. In the footer, I have a link to each of the 2 main categories, and when I click on it, I would like to see only the labels of the sub-categories related to the main category I have clicked. But I get all the labels of all the categories, main and sub.

Thanks in advance for your help

Hi

Unfortunately this is a feature Nordic does not support.

dommage !

Hi there, i purchased your “Nordic” theme and i have few bugs in it. i tried to open a ticket but no matter how ridiculous the user name im trying to create an account with, i get the message” user name already taken”. i have some critical issues with it, please help me

Hi

Maybe you already have an account with the e-mail you’re trying to create.

i was able to login but now it says the my purchase code is not valid! please help me deal with this

Make sure you registered your self with the same username you are here in Themeforest and make sure it is case sensitive.

Kind Regards

Hi,

does this theme comes with a child theme? Is it possible to install the demo file? Is it compatible with WPML?

thank you!

neileve

Hi

Yes all of those 3 are available.

Kind Regards

Hi! I want to get rid of the grey background that’s in the image slider on posts. The background of the image slider is still gray even after using this custom CSS that I found in this thread

.project-slider ul li img { -webkit-backface-visibility: hidden; }

Please help! :’(

Hi,

You can change the color with this code (it makes it white in this example)

.project-slider ul li {
    background-color: #FFFFFF;
}

Nope! This code does not work for us.

Take a look, slider square is still grey. http://www.doubletroubleaudio.com/portfolio/gataela/

Can you send a screenshot? That does not happen in our end

Security hole? Updated the theme,but our site is always hacked. Via theme’s acf folder….. Could you help me?

Hi, Sorry for the answer delay, we are working on our support team and we hope you can understand.

We are working to update the theme with the new version of acf plugin.

But in the mean time you can send us your ftp and login information to ardian@umbrella.al so we can fix it faster.

Thanks for your understanding,

Best Regards.

We have been hacked again. Will send you the login credentials tonight

Hi,

I didn’t receive the email! Please do send the ftp information so I can update acf for you

Best Regards

Anytime I click a question in the support forum I get redirected here: http://support.umbrella.al/add_product/

Hi,

Sorry for the confusion, on our support forum you’ll need to register with the same username that you are registered on Themeforest.

Then you’ll be able to read all the tickets that belong to the themes you’ve bought.

Also if you wan’t to open a ticket you’ll need to verify the purchase code on the url you have mentioned, but always with the same username you bought the theme.

Best Regards.

Hello, Excuse my misspellings in english. I’m spanish. I would like to remove the lines of text below each image in the portfolio and I do not know how do it. Can you help me? Thank you. NUR

Thanks a lot!!!!

We are glad to help you. Please consider rating us :)

Best Regards

;) DONE

Hi nice looking theme, but there’s bug on page http://nordic.umbrella.al/home-art-gallery/

when click on right arrow, gallery jumps into same place

(since then I unfortunately cannot shortlist it for my client)

Hi,

Yes the bug has been fixed but we didn’t update the demo!

Probably the next days we we also update the demo. Thanks for reporting it.

Best Regards

Is there an option on this theme for a masonry style gallery on the homepage, also is the menu on the side sticky?

Hi,

With Nordic you can use only columns but unfortunately not as masonry. Nordic only contains only Home Columns(three different grids), Home Art and Home Slider.

I hope i answered right, Kind Regards

Hey, Can you help me with the name of the Font of the Nordic Logo, please!

Can you contact us via email on our profile or at info@umbrella.al

Best Regards

Hi guys! I started working on a friend’s site which uses your theme. I can provide the buying details by contacting the former webmaster. The theme was bought a year ago. I’m not too sure if you guys can provide me an extended support. Still I have 2 or 3 issues concerning the theme. How could we address these issues? Do we need to pay an extra fee for more support? Do we need to buy the theme again? Thanks for your help. :)

Hi there,

Sorry for the delay,

To address the issues please open a ticket on our support forum. You will not be asked to pay extra fees for more support or buy the theme again, all you will be requested is to verify your first purchase through the buyer username and purchase code.

Kind Regards

eire88

eire88 Purchased

Hey, great theme, I have been using it for a couple of years now, thanks. I recently just uploaded the theme again for another site and the slider for the portfolio section doesnt seem to be working, only the ‘fancybox’ option works correctly. Basically the slider is stuck on the first image and I dont see any arrows on hover, what am I doing wrong?

Hi there, Sorry for the delay due to the weekend,

Can you please open a new ticket in our support forum http://support.umbrella.al/ providing your login information in private so we can check the issue.

Kind Regards

nllort

nllort Purchased

Hi! I’d like to know how I can to change the view of portfolio as massonry. I explain it. I don’t like that all images have the same dimensions. I have some projects as bottles of wine that I’d need it in vertical mode. Similar as your portofolio in quantum theme. As well, I’d like, that the distance in pixels in vertical and horizontal are the same. I don’t know if I explain it well. Thanks a lot.

Please send an email at info@umbrella.al, describing your problem on Nordic with your login informations, and we will help you as soon as possible.

Sorry for any inconvenience caused, Kind Regards

nllort

nllort Purchased

24 days ago, I ask to masonry portfolio. 7 days ago, I opened a ticket explain for second time my question… but I haven’t a answer yet. Do I need to do anything else for help me? Thank you.

Hi there,

We apologize for the late replay, we usually reply within 24 hours but unfortunately we were more busy than usual and your ticket slipped from our attention.

We have just replied to your ticket requesting some more informations.

Thank you for choosing Nordic, Kind Regards

hello Nordic team,

I have big problem with my theme Nordic, on mobile the pictures of the blog does not fit. In fact it is only the first that adapts

Here is my site: http://www.lattrapereve.com/blog-2/

More I have set up disqus because the comments did not work, and Disqus does not show up on all items yet the configuration is well configured for all items.

thank you for your help please !!!!

Justine

Hi there,

Please put this CSS Code in Custom CSS (Options > Main > Custom CSS) this will fix the issue with images.

@media (max-width: 991px){
    .post_block{
        width: 100% !important;
    }

    .content p img {
        width: 100% !important;
    }
}

About the disqus plugin, we need the login information to check what might be the issue, because we can’t say for sure what is wrong there. You should open a new ticket in our support forum and provide your login information.

Kind Regards

Hi, I buy your theme nordic i need send a ticket in your page support, but do not work new ticket to insert my license

What is it problem?

Hi,

Did you use the same username (crearmipaginaweb) and Nordic purchase code on registration form ?

Best Regards

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