withemes

withemes supports this item

Supported

329 comments found.

thanks for the great theme

Thank you kjlewisbooks! We appreciate it!

WiThemes

I have some technical questions to ask but your support website doesn’t accept my purchase code as valid when I try to register. What can I do?

Hi Captain_Awes0me,

Could you please send us an email via ThemeForest contact form with you purchase code? We’ll help you to check this issue.

Kind Regards,

WiThemes

Hello, could you tell me how to hide the primary menu on mobile? We are using a plugin for some additional flexibility to our menu and I don’t want two menus to appear on mobile. Even when we have no menu at all, the icon appears as if it should be clicked and I had to put a plain white box into where the logo goes so it wouldn’t fill with text. Can I turn off that whole menu?

Thank you so much! It’s http://everpresent.com

You can disable Norris mobile button by adding this code into Theme Options > General > Custom CSS:

@media (max-width: 767px) {
.toggle-menu {
    display: none;
}
}

Hope this helps,

WiThemes

P/s: Btw nice site! Can I showcase it in my item description?

Thank you so much! And absolutely!

Hello, could you please tell me how to change the color of the titles, h1, h2 etc?

Hi messawise51502,

You can add this code to Theme Options > Custom CSS:

h1, h2, h3, h4, h5, h6 {color: #124545;}

Please replace #124545 by your own color code.

Hope this helps,

WiThemes

Hello, this is great. Is there a way to set this and exclude anything in the top area? What’s in the top area only works as white, but we’d love our other h tags to be our custom color

Hi messawise51502, please insert this code after above code:

#wi-top-area h1, #wi-top-area h2, #wi-top-area h3, #wi-top-area h4, #wi-top-area h5, #wi-top-area h6 {color: inherit;}

Hope this helps,

WiThemes

I need to upload and restore an old backup version of my website. How do I do it?

Hi Fernando, How did you backup your website and which tuturial did you follow? (sorry because there’re many types of backup including backup database mysql, xml, whole site by zip file, backup by a plugin…)

Hello. Thank you for the quick reply. I have two types of back up. One was done by ithemes security plug-in and the file size is about 300KB. I did a second back up through my host provider, and the file is 1.5GB. What happened is that my site got hacked (malware and all kinds of shit) so I deleted it completely and now want to restore the back up I have. The 300KB file is a backup done prior to the hacking. The 1.5GB file was done after I’ve been hacked and locked out of my website and wp-admin so I assume the malware code is in it.

Thank you very much.

Hi Fernando,

I apologize for the refusing of proving support for this case. We totally understand that the problem is serious but this is out of our support scope.

- For ithemes security plugin backup, you can follow instructions of that plugin to revert your data.

- For hosting backup, you can ask the hosting provider to help you to revert the site and scan for virus/hacked content (may extra fee charged)

Hope your site is coming back soon and we’re always glad to help if you’re running in a theme problem.

Kind Regards,

WiThemes

Hello there, My website has been hacked. The only back up version I have has the malware code in it. I can rebuilt the website from scratch fairly quickly but it would be really helpful if I could just copy and paste all the text/content I had in it. Where, in the website folder structure, would I be able to find my website text-content? I was only able to find the images I had uploaded. Thank you in advance.

Hi FernandoHart,

We feel sorry hearing so. Please ask your hosting provider for phpmyadmin. It’ll show you your database. You can export whole database or view individual tables of content. Your post/page content lies in a table named “PREFIX_wp_posts”.

Every theme is always irrelevant to your database.

Hope this helps,

WiThemes

Thank you!

cpedraza

cpedraza Purchased

When I try to use the Latest News shortcode it doesn’t display the items at all like in your demo where the items are aligned perfectly. On my site they’re completely misaligned, as you can see here: https://dl.dropboxusercontent.com/u/2975289/my-latest-news.jpg

Hi cpedraza,

Please click to HTML tab of your editor and remove all ”<pre>” and ”</pre>” wrapping around your shortcode.

Hope this helps,

WiThemes

Hello, could you please tell me how to reduce the size of the “name” in the counter? We are using multiple words and it’s too big. Thanks!

Hi messawise51502,

Please add this code to Theme Options > General > Custom CSS:

.wi-count .name {font-size:16px;}

You can adjust the number 16px for your need.

Regards,

WiThemes

Hi,

1 – Is there any way I can upload video to be used in the slider, or only Vimeo and Youtube? 2 – Is it possible to use the menu at the top of the page? 3 – I noticed that the theme does not use the VC, how are the resources to build the layout of the pages?

Thanks.

Hi Oslecman,

1/ We accept only YouTube/Video for responsive displayed

2/ Yes, we don’t have a demo but we have indeed an option for the header is at the top of the page.

3/ We use a “Shortcode Generator”. Basically, they’re still pure WP shortcodes but they’re inserted easier by a generator with options for those shortcodes.

Hope this helps,

WiThemes

by
by
by
by
by
by