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Reviews for North - One Page Parallax WordPress Theme

Reviews for North - One Page Parallax WordPress Theme

By
4.50 (252 ratings) 4.50 stars
Cart 4,973 sales
Well Documented

252 Reviews

for Customer Support

Love the landing page, am having trouble setting up the wordpress blog without looking bad... hoping for support but not sure it's still being supported.

for Design Quality

My site MasterOfMixing.com looks great. This was the first site I've ever made and the theme was workable enough although I can't figure out changing colors on some of the design elements. I used ninja forms to let the customer upload their files and pay for their digital service. If anyone has suggestions on how to get the site to load faster, let me know. That's the only thing that's lacking IMO but is probably due to my inexperience setting the site up.

for Customizability

Main reason for my rating is also the customer support and the design quality.

for Other

I buy and payd over the 60 usd and this is coming empty

for Bugs

This theme is floored. Massive load times and very troublesome basic design. For example, simply getting a Gallery style blog post to work properly, i.e. actually have the gallery appear where it should. I thought I would try the Video template for a post today, and what do you know? The video does not show. I don't have time to troubleshoot the bugs, that should have been done before this theme went live. Very disappointed. Where can I request a refund?

for Customer Support

Responds slow and only give you try this try that

for Design Quality

Great quality designs and very easy to work with. I also received exceptional customer service thanks to Philip.

for Bugs

This is an awesome theme, but the load time is abysmal. The developer tried to blame my image sizes, but those were all scaled down to the bare minimum. No dice. Then he blamed my hosting service hostgator, which is just rubbish. I have a number of websites on hostgator, none of them fail to load like this theme. Then the developer told me to buy some plugins that help with load times, but why should I pay to get this theme loading properly? So disappointed.

Author response

Hi there,

This is a really unfair review. In fact: it consists of lies and we're reporting it to Envato along with proof in form of screenshots of our Support Center ticket conversation. Hopefully, proper action will be taken.

I provided comprehensive responses to each and every single one of your questions. When the website speed was mentioned, I did a full Pingdom Tools scan of your website and noted that your website is 5.9 MB in size which is significant. I noted that 5.1mb of that is coming from your images. Regarding the "blame", here is the quote of what I wrote regarding images:

"The website's size is 5.9 mb and 5.1 mb of that is images. This for sure could be improved."

So I simply suggested that "it could be improved". In addition, images were among one of the few things I mentioned regarding your website speed. It's a real shame you're trying to create a picture like I put the whole blame on them.

You're saying: "Then he blamed my hosting service hostgator, which is just rubbish."

All I did was suggesting contact with the hosting provider because the Contact Form 7 plugin did not work and in 99% of previous cases of such issue, it was caused by a wrong configuration on the server-side. I'm sorry I suggested that.

"Then the developer told me to buy some plugins that help with load times"

After the inspection with Pingdom Tools, I noted that the dynamic stylesheet file is not being cached, and installing a good caching plugin like *certain brand* would fix the problem. I suggested the most stable and recommended plugin out there which happens to be paid but I never said it's necessary. In fact, I provided you with a ready-to-use PHP code to fix this issue without any sort of caching plugin.

In addition, you never responded to that thread again and all we're getting is a 1-star review after a period of 5 months.

Best Regards,
Veented Team

for Customer Support

Theme is quite nice but support is absent.
Maybe they are just vanished and left us with problems to solve alone!

Author response

Hello there!

We're here! I'm sorry but we cannot find any support ticket associated with your Envato nickname? Could you point us to the ticket URL or send us a private e-mail? I'd be happy to help!

Kind Regards!

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