Overall a fantastic theme with a lot of customisation and an abundance of features.
Thank you for your feedback!
We want you to know that if you have any theme-related question and issue, the best practice would be to get in touch with our support team as they can answer all theme related questions and you are more than welcome to submit a request at our Help Center and our support team will be happy to help.
We do hope that you will be more satisfied and that you will reconsider your rating after you get in touch with our support team.
Many issues with this theme. I am pretty savvy with WordPress, using themes and customizing them. This theme is terrible. When I loaded it the LayerSlider errored when trying to install it because the link to it is missing. Then when I tried to customize it by adding logos first off, they would load to the image library but they couldn't be put into the theme options, it kept reverting to the library, which btw is a very old version of the WP media library uploader. Quite disappointing. Every time you go into the theme options you have to scroll down to find the options, if you try the media library from anywhere in there it boots you out and takes you to the actual library. Very frustrating! I've created 3 support tickets with no acknowledgment and no response at all. I would not recommend this theme.
We managed to locate your tickets on our support forum and our agent answered you there. Please, check responses on ticksy. That should be enough to solve issues you are facing with. We really hope, once all this is sorted out, you'll change this bad impression you've got and you'll kindly reconsider this bad rating. Thank you in advance.
if you need any further help, our support team will assist you.
The 'User Roles' option doesn't work so I can't give it to my client to use!
We manage to find your ticket on our support forum and our agent just answered you again.
This could be easily resolved using plugin for this purpose:
https://wordpress.org/plugins/user-role-editor/ and you'll be able to easily set desired capabilities for each custom post type like here https:/www.screencast.com/t/9z5HpO5CQ
Please, reconsider this bad rating you add for our theme. Our colleagues didn't figure that you are referring to these roles' capabilities. Thank you in advance.
Now you could create desired role that is not admin to your client.
We couldn't find any history of your tickets on our support forum https://select.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it old or full of bugs.
Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you.
We are also updating our theme with new included plugins updates and we are also including fixes for any issue that appears.
Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got.
Looking forward to hearing from you on ticksy.