Reviews for Novetty - Visual Frontend Page Builder Magento 2 Theme

36 Reviews

for Flexibility

I must congratulate this theme.
Nothing to say but: It is the most accomplished and flexible of all the themes!

Finally a theme based on Elementor, for Magento! (Although I would have preferred a Divi base)

Congratulations! All that remains is to fix the small bugs. But honestly... nothing bad!

The author is constantly monitoring and adding new features on a regular basis. There is still some missing, but very honestly, it is already more than enough to make a site quickly, clean and professional.

for Customer Support

Very quickly and efficient! Kind and professional!

for Customer Support

My experience with support has been great. Always responsive and come through with my requests.

CleverSoft

Author response

thank you so much!

for Customer Support

Very fast and professional support.
Thinh is super-professional and always available.

CleverSoft

Author response

thank you so much!

for Flexibility

I would like to share my first experience with this theme after a week of working on it. The theme itself seems pretty feature-rich and clearly a lot of work has been put to it.

+ Support replies fast enough which is nice.

+ Most colors are configurable by the backend which is very easy and useful. It has a nice way to input static blocks in a few areas in custom column sizes.

+ It runs at decent speeds

+ There are very nice modules integrated

+ There were very few bugs during installation that were answered immediately.Nothing major

- The megamenu has no wysiwyg option and is very hard to work with. You can add widgets but you can't edit them without manually editing their properties. So each time you have to delete and recreate them. You have to write plain HTML and that's a recipe for disaster for non-developers. Final customers won't be able to use it effectively even with the provided templates.

- There is a very nice module to handle GDPR compliance as far as cookies are concerned and also for forms. However it does not cover the right to access your data or the right to be forgotten. A 3rd party module is still required for this.

- A lot of image hover styles have serious bugs

- About demo importing. While the theme provides a quickstart there are two many layouts and store views that you'd have to clear up in order to use it. If you're starting with the clean version the demo import feature is not doing a good job of rendering a layout like in the demo. This means that basically you have to recreate a lot of stuff in order to get the view you desire by having the quickstart in another installation and copying settings. This is very time consuming and tedious and increases development time.

- As far as frontend development is concerned, grunt doesn't seem to work well with this theme so you'll be stuck with plain server-side-compilation or client-side.

Thank you for your effort put in this theme.

for Customer Support

Great and professional support!
I could not handle the Layered Navigation problem. Support helped immediately!
Bravo and recommend!

for Bugs

The reaction to the review of schn00ginz is exemplary for the developers. They produced a pretty good and neat theme, however, they don't care about comments given to them, they feel attacked, and they misunderstand comments made.

I totally agree with above mentioned reviewer that the last number of updates almost always tend to fix things, but also at the same time break other functionality. Then responding with "you don't have to update" is ridiculous; you run a webcommerce site, and every release of Magento itself is fixing (security) issues. Since the theme not rarely breaks when a new version of Magento is released, you have to upgrade the theme. As an example: Magento 2.2.6 is released over 3 weeks ago and was a security release. The current release of this theme doesn't work with 2.2.6. Also there are other mistakes in it (e.g. see my comments about the recently introduced Brands module - it's fixed in their kickstart version, but if you have a running site, who installs the kickstart version?).

As said: I like the theme for it's presentation and possibilities, if support was better and releases were thouroughly tested before they were put out I'd love to give a better rating and I'd have extended my support. Heck, if I didn't invest so much time in putting the theme onto the site and making changes in the appearance, I'd maybe move to another theme because of it.

I can handle language errors, I can see through an occasional problems that arise when a new Magento version has been released, but I really don't like the way these developers respond to critical comments made by paying customers.

CleverSoft

Author response

Hi evg71,

1/ We care and listen all of our customers voices. That's why we always do the update regularly.

Cause almost of you are silent, and some stupid person don't want to upgrade the software regularly, then the next update will be delayed.

If you love the theme and want the theme will be update regularly, then you have to rate this item 5 stars and ask us update theme frequently.

2/ We do provide support for all items by using our Support system https://doc.zooextension.com/magento/novetty/#/getting-started?id=how-to-start-receiving-support . Did you create any ticket for getting our support? If you don't know how to create a ticket, you should read this article https://support.zooextension.com/client/view_knowledge/28

When you're commenting on a public area, then we will consider your issue priority is low. Of course we still listen your voices, but we're waiting and tracking from other customers.

If you are filling your issue is urgent and need further assistance, then you're required to submit a ticket for getting our support.

Hope this will be helpful.

Kind regards

for Design Quality

Really good theme. I have used the theme in many stores.
Easy to customize and speed optimized theme.
There is an easy online document to understand any nontechnical person.

for Other

The developers push new updates very frequently and it is very possible they do not test the updates prior to pushing them live. It is becoming a re-occurring nightmare every new update that is available since there will most likely be an error after installing the published update.

I do not want this review to be misinterpreted and I am very much in favor of new features/updates however the developers have extremely poor project management and feel the need to push new updates with minor improvements multiple times per month instead of waiting until there are a few/multiple improvements fully developed and tested (since most of these new updates have bugs at the initial time of release) and will require additional time to troubleshoot.

I rarely leave negative reviews however when I mentioned my concerns to the developers they attacked me for it and took absolutely no responsibility for the poor planning on their behalf.

The theme is a nice theme when there is a stable working version published. The problem is in the 6 months there have been over 25 updates and especially recently every update published will leave you with errors after installation.

CleverSoft

Author response

Are you kidding us?

Do you know how many update release since Magento 2.0 released? Do you know update your software regularly is very important?

http://www.saxonsgroup.com.au/blog/tech/5-reasons-important-update-software-regularly/

https://securingtomorrow.mcafee.com/consumer/consumer-threat-notices/software-updates-important/

We release the new version, if you don't want then you don't need to upgrade anything. That's your choice.

All of our customers are loved with new updates and improvements (including new features added . Only stupid person that don't want the software update regularly.

P/S: "It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt." - Mark Twain

for Customer Support

Their support is a charm. Theme coding quality is reasonable good.

for Customer Support

The theme is great, but need continuos updates, seem have too many bugs. I need support and I paid for extend support for six months to open a ticket that has six days unanswered, still waiting...

CleverSoft

Author response

We are so sorry for any inconvenience caused.

We've answered all ticket within 1 business day. There is no ticket that has 6 days unanswered.

So exactly what's your ticket ID?

Kind regards,
David

for Design Quality

Nice theme and fast support. Thx guys

CleverSoft

Author response

thank you so much!

for Customer Support

I don't have much experience using Magento themes, but this one works perfectly for me! And the customer support is awesome and fast. Would definitely recommend!

CleverSoft

Author response

thank you so much!

for Design Quality

Great theme. Good flexibility and fast and reliable support. Worth the money.

CleverSoft

Author response

thank you so much!

by
by
by
by
by
by