Reviews for Novo - Photography

Reviews for Novo - Photography

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Cart 6,797 sales
Recently Updated
Well Documented

153 Reviews

for Flexibility

after far too long i finally managed to create a new website.
the optics and also the many possibilities of the novo theme convinced me directly.
After a short period of work, it was very easy to adapt the theme and the support responded very quickly to questions. I would buy again anytime.

thx Markus

Author response

Thank you so much! We appreciate your review!

for Customer Support

The NOVO Theme for Wordpress looks really good and can be customized in many areas. I had a very nice and also fast support regarding my activation. I was answered very quickly and was able to continue my work.
Many thanks for that

Author response

Thank you so much! We appreciate your review!

for Customer Support

Hi,

I love the theme as I find it the most beautiful theme for photography I found in the last 10 years. I am able to present my images in a very impressive form.

Customer support is also outstanding. Response times of about 1-2 hours and highly qualified answers and service.
Highly recommended!

Author response

Thank you so much! We appreciate your review and were happy to help you.

for Bugs

The theme doesn't work properly. Many issues, the main one being the portfolio section that doesn't work. I submitted a support ticket to the theme creator that wasn't able to provide me with a solution and stopped replying. VERY disappointed.

Author response

Hello!
According to the support policy, the support response time is one business day. We see that you've built the site with our theme and galleries are available on your site too https://scrshot.promo-theme.com/xfpYrnTF

It looks like you are misleading with this review to force our support team to provide online support. Our support team asked you to provide access to check the issues you've described but you didn't answer.

So, we would be grateful if you have objective issues, please provide them to our support team to check and follow the Envato support policy.

Best regards, Promo Theme.

Great theme overall, looks beautiful, but there are bugs here and there. To see with future updates.

Author response

Hello!
Thank you for your feedback. Please contact us by support@promo-theme.com about bugs you've found. At the moment, we don't have issues with our theme.

Will be happy to help you!

for Customer Support

The theme is great and easy to use, very nice. PLEASE !!! I just have a bug to fix to finish the web. www.icemonkeytours.com the HOME. You don't want to fix it because you say it's my cache problem. I tried to hire 3 different people to try to fix the homepage bug and they all told me they're not going to touch it because it's a template animation bug. PLEASE put some love on the ticket because it has been in place for 10 days. If it really is what you say, give me some proof so I can show it to my technicians and have them fix it. the buttons move at the last moment before changing the banner and if you leave it in a loop the second time the n2 appears the letters disappear. I know you can see the error even though your people say they see nothing and everything is fine. I think anyone can see it. www.icemonkeytours.com

thank you !

for Code Quality

Great theme! Fast and quality!

Author response

Thank you so much!

for Documentation Quality

I have had nothing but problems with this product

Author response

Hello!
We see that you haven't followed our documentation, installed the main archive isntead of the novo.zip file and haven't answered our support team.
Please unswer our support team, if you have other issues because at the moment, your current ticket is answered 2 days ago.

Best Regards, Promo Theme.

for Customizability

Happy to be using this template but is quite robust comparing the trend these days. The Mobile version of that is not quite SEO-friendly and gets a low score. Spend a lot of work adapting it for the 4G mobile network or slow wifi.

Overall, the theme is perfect for the portfolio, blog, and e-commerce support combination. Will be happy if they will cut off some old javas and CSS in future updates.

Finally, I am happy to use this template, and thank you for it.

Author response

Hello!
Thank you for your feedback and for using uor theme! Can you write us which js and CSS you mean exactly and about SEO issues to support@promo-theme.com

We'll be happy to include these features in the next theme update which we are preparing this month ;)

for Feature Availability

Great theme with great support!

Author response

Thank you so much!

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