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Hi, The visual composer is not working, the page editing screen appears with shortcodes [vc_row] etc … but nothing works, by clicking on the default editor buttons or attempt to set featured images gives error. I’m using Novus Theme – Purchase Code 53ffae5b-ccbe-49cf-8c9f-d4e719e44746.

Novus | Premium Multi-Purpose Wordpress Theme Visual Composer WPBakery version 4.7.4 and WordPress 4.3.1

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Any conflict between visual composer and ajax?

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This issue done!

Hello

Visual composer has stopped working. http://clip2net.com/s/3pq352t

I have installed Novus Version: 1.8. I know there are updates to install but I don’t know how.

Could you help me please?

Fabiana

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My portofolio not show in other languages. I created 5 portfolio entries on Novus option theme (all languages). When I set page in specific language not show the page in specific languade… I set english portfolio page and not show and other languages… I set french portfolio page and not show and other languages and clear english page…

Hello,

Sorry for the late response. Please write at our support forum support.moutheme.com.

Best regards!

There is a new version of Visual Composer (4.8.1) Can we upgrade to this version through the Novus theme? Current version in Novus theme appears to be 4.7.4

Hello,

You must wait the next theme update, we will include the latest plugins versions. You can update it your self, without a license code.

Please write at our support forum support.moutheme.com.

best regards!

Is there a way to move the menu item for Cosmetic down a little so on a mobile device it is over the light and dark blue line?

http://dev.novusclinic.com/

Thanks!

tonyvodicka@gmail.com

Hello,

This isn’t the menu of the theme, you have used another plugin for it.

Best regards!

I purchased the Novus theme some time back. Just recently the Theme options no longer display. I’ve attached a screenshot of my dashboard and of my console errors.

http://i67.tinypic.com/dqqa37.png http://i63.tinypic.com/258ndr5.png

My email address is Dfrance1@gmail.com

Hello,

Sorry for the late response. You must install the latest theme version, this issue is fixed. Please write us at support.moutheme.com for future help.

best regards!

“import dummy data” doesn’t load images. Can you help me please?

Hello,

Sorry for the late response. Images aren’t included in theme, sorry.

Best regards!

Are You going to update Visual Composer in the theme? Is there any other way to update this plugin? I’ve got some bad issues with my website (viruses or something) and i’m updating every element but can’t update VC

My purchase code … I deleted it, because everyone could see it here.

best, Kris

Hello,

Sorry for the inconvenience and the late response. We will launch soon a theme update and include the latest versions of the plugins. You can\t update visual composer separately from the theme, it have different purchase code, which isn’t included in theme.

Best regards!

Hello moutheme team, I would like to ask about alternative text and alt in code line of logo image (header of the page). We have a problem only with this element. We fill the alternative text field in image setup panel – but it does not appear in code line as an alt. This happens only in case of image which is set in Theme settings. Please give us advice what to do to solve it?

Hello,

Sorry for the late response. Please write at our support forum support.moutheme.com, we will assist you on this asap.

Or edit the file ‘novus/themeple_framework/system/frontend_functions.php’ Find the ‘function themeple_logo’ and add the alt there.

Best regards!

I purchased a brand new version of this theme, which I shouldn’t of had to because I already had one purchased for this site in order to get the most updated version of the theme, revolutionary slider and js composer. To my disappointment the js composer is still a a very old version as it is now on 4.10. You need to come up with a way to get quicker responses with the updates as having old versions of plugins is extremely high risk for hackers to get in. Can we please get a version with an updated js composer?

Hello,

Very soon we will launch a theme update and include the latest version of visual composer.

Best regards!

Hello,

I installed the theme in wordpress, and in the Novus theme option I received an error:

Fatal error: Uncaught Error: Function name must be a string in /Applications/XAMPP/xamppfiles/htdocs/evpc/wp-content/themes/novus/themeple_framework/system/view-gen.inc.php:318 Stack trace: #0 /Applications/XAMPP/xamppfiles/htdocs/evpc/wp-content/themes/novus/themeple_framework/system/view-gen.inc.php(51): themeple_viewgen->generate_element(Array) #1 /Applications/XAMPP/xamppfiles/htdocs/evpc/wp-content/themes/novus/themeple_framework/system/admin-pages-gen.inc.php(165): themeple_viewgen->generate_base_container(Array, ‘active_section’) #2 /Applications/XAMPP/xamppfiles/htdocs/evpc/wp-includes/plugin.php(525): themeple_adminpages_gen->view_html(’’) #3 /Applications/XAMPP/xamppfiles/htdocs/evpc/wp-admin/admin.php(236): do_action(‘toplevel_page_t…’) #4 {main} thrown in /Applications/XAMPP/xamppfiles/htdocs/evpc/wp-content/themes/novus/themeple_framework/system/view-gen.inc.php on line 318

Please provide a solution. I’m not sure what I have to fix. If you need the code snippet given to you with the lines, let me know. Thank you. -Teresa

Hello,

Please write us at support.moutheme.com . Soon we will launch a theme update.

best regards!

Hello,

I purchased this theme Feb. 9th, and I finally have it installed. I can’t get the creative tab section to work. I like what you have in the homepage “our work in progress” section.

I found some code you had someone upload, and I did as well, but the circle section isn’t appearing. Please help!

Thank you! Best, Teresa

Hello,

Please write us at support.moutheme.com and show us your site url so we can check it.

best regards!

torch9

torch9 Purchased

We are trying to update Visual composer and can not update it with a new version of Visual composer that we bought. We also can not activate it in the theme without it failure erroring. Can you please let me know if you have a theme update so I can have the current version of visual composer in this theme?

Thanks so much – KM

Hello,

Very soon we will launch a theme update and include the latest version of visual composer.

Best regards!

Hello,

I’m having issues with the porfolio. When I publish it I get a 404 error code, but it sort of works in draft mode. How do I fix this? Thank you in advance.

Hello,

Try to reset the permalinks. Go to permalinks, set them to postname and then save. This will fix it.

Best regards!

Anyone notice that with this theme setting a page to open in a new tab/window in the menu also causes the current window to redirect to that page as well? So the result is 2 tabs on the same link after you click – why is the initial page redirecting to the location of the new tab page as well?

Hello,

Please write us at support.moutheme.com.

Best regards!

update from 2.0 to 2.1 caused a lot of troubles. Seems like the column size changed, which ruins a lot of the design. The widget area Copyright Footer Sidebar Right no longer shows content. Classes in theme changed and causes my custom css no longer to work. Not good!

recent portfolio module in visual composer doesn’t work with WP 4.5.2

dFarber

dFarber Purchased

Hello,

I have this PO code: cfcd19d6-c1c8-469c-8c8b-4b015d53a8b0

When trying to update the plug in, it says in valid. We are using this template at: http://novus.moutheme.com/

Please advise ASAP.

Thanks,

Doron http://www.dFarber,com

We just bought Novus theme but Novus Settings doesn’t work (no options are visible). And Visual composer requires license. Wordpress 4.5.3. What can we do?

We have found the solution.

Hellow, i cant configure the Dummie Informations to put the basic site online

Images does not working

jpeti76

jpeti76 Purchased

Dear Support,

We have some problem with the theme, can you help me? Before yesterday we bought an extended support license.

Thank you,

Peter

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