Hi qudsiyyamehtab,

Hmm, please could you provide your Ticket ID to us here so that we can investigate this for you? Thank you so much.

Your Cocoon Team

I cant access my account on Cocoon site any more.I even tried “forgot my password” option but never revived an email to reset the password.

Hi qudsiyyamehtab,

We see that you have now recovered your password on our site. We’ve just got back to your latest ticket. Thanks again,

Your Cocoon Team

Hi Olara, we have requested that you raise a support ticket several times via Messenger, but you haven’t submitted one yet. This is the reason for the delay, we are still waiting on you to submit the ticket and provide us with the necessary details there, so that our developers can investigate for you. Please do so as soon as possible so that our developers are able to assist you. We are eagerly awaiting your ticket so that we can better assist you! Thanks so much. —Your Cocoon Team

Hey Yo, is the theme creator still updating?

Hi echtedwin, the theme features areas where online booking can be linked, but does not include a direct booking interface; for this you will need to install a suitable Drupal module. Hope this helps.

Hi, we can send you the HTML version after purchase, yes. Please just email us with your Purchase Code after buying the theme. info@createdbycocoon.com

Hi there, have you opened a support ticket on our support site? If so, please let me know your Ticket ID number here and I will get someone on the case immediately. Many thanks for your patience. http://createdbycocoon.com/support

Hi, no inner tour pages are provided with the theme, as it’s one-page. You can certainly create inner pages very easily if you wish with the built-in page builder included free in your purchase. All instructions for that are included in the download file. Alternatively you could also link the tour links to another booking site, etc.

Sorry we don’t support RTL but you can definitely code it in with some simple CSS modifications.

Hi there, we’ve posted a reply for you to take a look at. We’ll continue to monitor responses to the support ticket at our support center. Thank you!

I severely doubt you’re monitoring them. Something is seriously wrong with the support, please asnwer us.

Hello, we are still unable to connect to FTP using the details provided. Please check those for us. Thank you

We will amend it. Thanks for the heads up

WARNING: When you swipe the slide show it goes to the same slide every time. This according to this company is “normal behavior” They say upon support request that this is not covered by support. AFTER 5 days of waiting. Why would a slide show switch to the same slide over and over, even on their demo? This is not normal behavior. It should switch to the next one upon being swiped. So I would say, you need to fix this.

Hi there, if you’d like us to fix this for you please leave your website URL in your support ticket and we’ll amend that functionality for you so it works as you require. Hope that’s satisfactory

—Team Cocoon

I already hired someone to fix it for more than the template costs because it was frowned upon by the client. 7 days to get back to someone is ridiculous and unprofessional. Clients do not wait for this stuff kindly when there are deadlines. You endangered the success of the project by telling me that when you swipe a slide it is supposed to go to the same one over and over. Now you want to fix it. Now if you release an update for the theme I cant even use it unless I redo the fix to the slideshow after updating.

Hi there, yes it can!

Thanks!

Yes it does. Thank you

We can provide if you buy the item. Thanks.

Hi, i really don’t need a drupal or Joomla theme. You guys can’t provide JUST the HTML for another price?

Hi,

Ohh I see

You can buy just the HTML on our partner’s website here: http://nrgthemes.com/project/travel-unique-one-page-template/

Thanks

Cheers

Cheers

Thanks!

Thanks!