24 comments found.
I am facing the same issue, also the views are not editable. I have raised the issue but no one is responding
Hmm, please could you provide your Ticket ID to us here so that we can investigate this for you? Thank you so much.
Your Cocoon Team
I cant access my account on Cocoon site any more.I even tried “forgot my password” option but never revived an email to reset the password.
We see that you have now recovered your password on our site. We’ve just got back to your latest ticket. Thanks again,
Your Cocoon Team
I have support request and i have not been responded to in over two weeks now.
Hi Olara, we have requested that you raise a support ticket several times via Messenger, but you haven’t submitted one yet. This is the reason for the delay, we are still waiting on you to submit the ticket and provide us with the necessary details there, so that our developers can investigate for you. Please do so as soon as possible so that our developers are able to assist you. We are eagerly awaiting your ticket so that we can better assist you! Thanks so much. —Your Cocoon Team
We have same issue as print_r
Hi, recently bought your template for use, but encountered a major issue to your template.
The issue is:
- thumbnail icon for the frontpage of the site, specifically within the hero slide area, becomes the background of the hero slide background content type. I’ve sent a support ticket at the createdbycocoon.org site btw, more details of the problems as well as pictures there.
Hey Yo, is the theme creator still updating?
Hi, on the Themeforest retail page for NRGtravel One Page (Drupal) I see this site is tagged (online) booking but it’s not shown on the Live Preview page of the site. Is it possible to book online and how does this look like?
Hi echtedwin, the theme features areas where online booking can be linked, but does not include a direct booking interface; for this you will need to install a suitable Drupal module. Hope this helps.
hello, i don’t find the just the html version on http://nrgthemes.com/project/travel-unique-one-page-template/.
html version is include on this pack ? thx
Hi, we can send you the HTML version after purchase, yes. Please just email us with your Purchase Code after buying the theme. email@example.com
Hello, I downloaded the NRGtravel – One-Page Travel & Tour Agency Theme for DRUPAL 7. I put it on, but i found out that on mobile phones the slides do not show in full size and the buttons are not shown. The theme was installed on the following site: http://www.iffavorit.com/ . Also, upon first loading the site, it doesn’t show the big picture, but instead the small one.
Hi there, have you opened a support ticket on our support site? If so, please let me know your Ticket ID number here and I will get someone on the case immediately. Many thanks for your patience. http://createdbycocoon.com/support
Hello, I am about to purchase this item but I dont see the inner Tours pages, can you please show me?
Hi, no inner tour pages are provided with the theme, as it’s one-page. You can certainly create inner pages very easily if you wish with the built-in page builder included free in your purchase. All instructions for that are included in the download file. Alternatively you could also link the tour links to another booking site, etc.
What about RTL?
Sorry we don’t support RTL but you can definitely code it in with some simple CSS modifications.
Hello! I left a support ticket on your site last week. Waiting for a response, thank you!
Hi, we’ve got back to you! Thanks for your patience!
Yes you did, but haven’t heard from you since
Hi there, apologies for the delay. Please be assured that our support team will get back to you sometime today!
Yes please do, It has been 2 weeks again.
Hi there, we’ve posted a reply for you to take a look at. We’ll continue to monitor responses to the support ticket at our support center. Thank you!
I severely doubt you’re monitoring them. Something is seriously wrong with the support, please asnwer us.
Hello, we are still unable to connect to FTP using the details provided. Please check those for us. Thank you
The homepage slideshow seems to be hacked together. It’s like they are using the swiper js by idangero.us incorrectly in this instance. The pagination only creates 1 pager item, but three slides of identical content are in the markup. So on mobile when you swipe, then click the pagination it “goes back” to the one slide. If you swipe it just keeps showing the “MALDIVES” slide over and over. And on mobile the 3 thumbnails are hidden so there’s no way to view the other two slides at all.
We will amend it. Thanks for the heads up
I have had support request for 2 days…No Answer…
4 Days and counting….
Hi we’ve got back to you!
WARNING: When you swipe the slide show it goes to the same slide every time. This according to this company is “normal behavior” They say upon support request that this is not covered by support. AFTER 5 days of waiting. Why would a slide show switch to the same slide over and over, even on their demo? This is not normal behavior. It should switch to the next one upon being swiped. So I would say, you need to fix this.
Hi there, if you’d like us to fix this for you please leave your website URL in your support ticket and we’ll amend that functionality for you so it works as you require. Hope that’s satisfactory
I already hired someone to fix it for more than the template costs because it was frowned upon by the client. 7 days to get back to someone is ridiculous and unprofessional. Clients do not wait for this stuff kindly when there are deadlines. You endangered the success of the project by telling me that when you swipe a slide it is supposed to go to the same one over and over. Now you want to fix it. Now if you release an update for the theme I cant even use it unless I redo the fix to the slideshow after updating.
The authors are nice and respond very quickly to support requests. Even on Weekends! Thanks!
Can it easily be configured to be multipage?
Hi there, yes it can!
This theme support Drupal 7.42, the last Drupal versión??
Yes it does. Thank you
Hi, do you have the html version?
We can provide if you buy the item. Thanks.
Hi, i really don’t need a drupal or Joomla theme. You guys can’t provide JUST the HTML for another price?
Ohh I see
You can buy just the HTML on our partner’s website here: http://nrgthemes.com/project/travel-unique-one-page-template/
Great work & Good luck with sales
Nice work, GLWS!
Congrats ! So amazing and nice theme! GLWS
Great Job, GLWS