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I’ve never had as many bugs on a site as i have with this theme. My woocommerce Templates are outdated. My site is extremely slow, it constantly breaks and i need to find a solution as to why.
I have disabled, all plugin and reactivated them one by one. I activate one, and it tells me there is a problem with another, and it becomes a circular exercise.
The theme stops working, and i have to switch between the parent and then back to the child to get it active again.
Kirki customiser has issues constantly and it need to be there for the theme.
Please can one of your team please assist and help me figure out what the issue is and where to go from here.
Please follow your ticket and list us issues you are facing. We will help you check it
Both versions 1.0.8 and 2.0 appear to have outdated WooCommerce Template files which is very concerning for a WooCommerce Based Theme. Would like to get your review and updates on this situation.
Theme Version 1.0.8:
cart.php: Version 4.4.0 out of date. Core version 7.0.1.
Theme Version 2.0:
cart.php: Version 4.4.0 out of date. Core version 7.0.1.
content-product.php: Version out of date. Core version 3.6.0.
form-login.php: Version 6.0.0 out of date. Core version 7.0.1.
Please wait for next update. We will resolve this. Thanks
With update to 2.0 there is major error:
1/broken module on homepage duplicating image in block, all tentives to correct this vain
2/instagram does not work anymore….
any documentation about those 2 new bugs?
If you using version 1.x. Please rollback to version 1.0.5. You should use version 2.0 for fresh install site.
Hi there, I updated to the new version but cannot update the NovaWorks plugin. I get this message.
Downloading installation package from http://assets.novaworks.net/plugins/nyture/2.0/novaworks.zip…
Download failed. Not Found
Plugin not activated. A higher version of Novaworks is needed for this theme. Please update the plugin.
I am running the 2.0 version.
Also your changelog is missing?
Please try install it again.
We have added change log in top of description.
I bought the theme from you but the support has expired. I have updated your theme to the latest version but now the elementor NOVAWORKS WIDGETS are gone. Do you have a solution to this simple problem that is of great use to us?
If you your support has expired and you don’t want renew it. So please rollback Elementor to old version and wait we update and release new theme update. It should available in next week.
I’ve update the theme and plugins. Now novaworks elementor widgets don’t work. Why?
If you have any issues with our theme please open ticket in https://novaworks.ticksy.com/ and give us access to admin and FTP. We will help you check it.
Seems with last kirky’s update is creating a 403 server error…
pls update all novawork plugin and template
Hi Guys, your demo site is down
Thanks bro. Demo working now.
I opened a ticket but I have not received an answer.
The menu gives problems when I go to the category view. Please help me !!
you can see on www.fastampa.com
please help me by replying to the ticket
Please follow your ticket.
I have another open question in my tickets, is it possible to have an answer?
Ok. We got it.
Is the support works? I open ticket one week ago
We are using all updated plugins on our website and one of them is Elementor and Elementor pro.
Does Nyture Theme support the latest version of Elementor and Elementor pro without any issue?
Does Novawork plugin is important to be active?
Hi! Your theme looks nice. I am most interested in the Elementor possibilities. Are header/footer and woocommerce pages (like shop/single/archive/cart/checkout/my account pages etc) built with Elementor and easily editable through widgets in Elementor? Or are many settings made in Wordpress customizer, and other places? Thanks!
just want to ask something that if when installing the website and everything is working fine but when opening the website at the IPHONE it says this error: ‘this web page was reloaded because a problem occurred’ i have took the theme from elements envato could u kindly check where to get the latest version of novaworks plugin only?
Hi I’m Juan from Wiloke, and we just develop our app https://codecanyon.net/item/wookit-email-popups-cart-abandonment/33792457
and we want to know that can we borrow your theme to testing.
We use it for testing purpose only.
Hi guys! Any chnace we get answer to our questions in support? Seems you missed some tickets! This is becoming urgent our tickets are now 2 weeks old and no answer…
Sorry! Please follow your ticket.
All is fine now, thx!
I have two issues with the theme and hope you can help.
The first is that I cant get WooCommerce Mix & Match to work with your theme. It works perfectly with others just not yours. The issue is that it won’t allow you to add to the cart like it’s not updating the logic. This is my page with the issue: https://www.oschen.com/product/oschen-wash-bag/
The second issue is that I have a dashboard banner saying about an elementor database update. When I click update though I get an error screen with this message. “Novaworks_Element\Widgets\Products::add_group_control: Group “query-group” not found.” I have tried using the Fix button in tools but the message is still there.
Hope you can help.
Please open ticket in https://novaworks.ticksy.com/ and give us access to admin and FTP. We will help you check it.
Hi there, unfortunately I cant as my support has ended. I am not wanting to renew this though as its broken currently. Happy to email the details instead.
Please deactivate Novaworks plugin then try update elementor. After update completed you can activate Novaworks plugin again.
About first issue. We may check in our demo. And release update soon.
If you dont want wait, you can custom some style css in your site to get it better than.
If you want get theme support. Please renew it.
Do you have an update on Mix & Match support? It used to work fine until a few updates ago. Essentially the issue is that when you add a item it does not update the total so you cannot actually buy the item. Feel free to test it yourself here: https://www.oschen.com/product/oschen-wash-bag/
Can you respond to the ticket #2876210 in the support?
Sorry for delay! Please follow your ticket.
Hi… Can you please reply. Thank you
Hi, i installed the theme, i have a envato elements subscription, i don’t understand how to change the header for siingle product and single post. I setted for the all website the 02 header. https://arimaslab.com/mobiliartdeco/
Please purchase our theme from themeforest to get theme support.
i pay envato for your theme, why i haven’t support?
Please read https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Hi , my theme is broken and whenever i activate elementor plugin i got a reply like ” There is a critical error on this site…” Please help to look at this issue as soon as possible. Thank you
Please update our theme and Novaworks plugin to latest version.
How can i update the theme please. i could not see a way to do that on my backed. https://dreamtradingltd.com/
Please read https://novaworks.ticksy.com/article/16776/
i could not see any article here. only asking me to submit ticket
Hi . i have updated the plugin but the site broken seem not to change . Please check the site here https://dreamtradingltd.com/ . Please address this as soon as possible as the client has already pissed up with me .
Please open ticket in http://novaworks.ticksy.com/ and give us access to admin. We will help you check it.
There is a big conflict between Novaworks plugin and elementor: when i discovered i was not able to modify homepage blocks i read some comments here and finally tested the desactivation of this plugin… now i can access some blocks that were totally blind in elementor admin… So far this template is a mess and i am really disapointed as it is really beautifull! If you add the fact that demo import is a mess too (imported blocks in home are not the same as online demo! some underline are misplaced…) i really wonder how you get a five star… I hope you gonna publish rapid update so i can keep this template for our project.
Please make sure you update our theme and Noaworks plugin to latest version, If you have any issues please open ticket in https://novaworks.ticksy.com/ and give us access to admin and FTP. We will help you check it.
i have to say that your support is really reactive and helpfull so i have no doubt now that we will solve this issue together: this rassure me a lot as i really love this theme.
We are in night. Our support will work on your site in morning.
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