83 comments found.
Hi, any latest update since October 2022? Is there any way to speed up the theme? It’s extremely slow even in backend. Thx
Hi there,
The theme will be updated for sure and when it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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Hi work this theme for PHP 8?
Hi there,
Thanks for taking an interest! The latest version of the theme is compatible with PHP 8 yes.
Support
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Hi! I have the same question as postetd here before. I need to get rid of google foints loading on your theme. This is urgent since lawyers already contacted me. I cannot renew my support ticket for 60$ just to get a quick answer sorry. I think your theme should be set up so that you don’t have to fear any legal consequences. I used several Plugins to unload google font. It seems Roboto is still loading. I added a CSS code to prevent it but that didn’t help. So please just answer here because I guess this problem is global and helpful for every user.
best regards
ok it is in the Billboard. It is Playfair font in the Tagline. How can I change that? I have Open Sans in the settings for everything. Doesn’t change the Billboard Tagline tough
Hi there,
Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello,
how can I get rid of all Google Fonts used in my Website using your theme and self host the chosen fonts instead? does your theme has a function or workflow prepared for that?
kind regards Catie
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you.
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Hello, I’m interested on this theme. Can you let me know how much time do you need to release an update to make it compatible with the latest WordPress version?
Thank you
Hello,
Thank you for taking interest in our theme!
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however once it is updated this will be listed in the change log.
You can use the theme on the latest version of WordPress with this plugin.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Do let us know if you have any additional questions
Support
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Hi, will this theme work with the latest version of WordPress (v 6.0.2)?
Hi there, Thanks for writing in! Our team is working on updating all our themes and Oaza will for sure be updated. We recommend you to wait for the theme updated so you can update the WP 6.0.2.
Thank you for your patience.
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Thanks for your reply. This would be appreciated as the theme hasn’t been updated for over 2 years.
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Theme import giving some JS error
Uncaught SyntaxError: “[object Object]” is not valid JSON at JSON.parse (<anonymous>) at Object.error (core-dashboard.js?ver=5.9.3:232:41) at c (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:28327) at Object.fireWith [as rejectWith] (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:29072) at l (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:79926) at XMLHttpRequest.<anonymous> (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:82355)
are you there?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and check this on your end.
Thanks.
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Hi, it has been almost 1 year without update, it is possible to have the new versions of Slider Revolution, and WP bakery please ? Thank you Or tell us when the next update is coming ?
Hi there,
At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
Please contact us through this email, and include your purchase code in the email, and we will send you the new version of plugin to install it manually.
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No puedo importar el contenido de demostración del tema, solo carga un 40%
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content again, by following the steps from the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I have problem with Booked plugin when activated the Booked Add-On: Calendar Feeds , Booked Add-On: Front-End Agents Booked Add-On: WooCommerce Payments are deactivated Notice: Constant BOOKEDICAL_PLUGIN_DIR already defined in /booked/includes/add-ons/calendar-feeds/booked-calendar-feeds.php on line 17 however when Booked is deactivated the other 3 addons become active
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi, will you still update this theme, it looks cool, wish it was on elementor as well
Hi there,
Please note that our developers are constantly working on updates for all our themes. We are always working on our new theme updates, where we are including the latest versions of included plugins or implementing some fixes. Also, note that this theme comes with WPBakery page builder.
Do let us know if you have any additional questions.
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Hello,
I would like to know where i can find the option to change color of a lot thing :
The pink on the title here : https://oaza.qodeinteractive.com/portfolio/masonry-grid/
The pink of the accordeon here : https://oaza.qodeinteractive.com/elements/accordions/
I am on the Oaza Options but there nothing about color?
Thx
Julien
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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The booking functionality prompts you to sign in … and yet where is the register option at? I don’t see it. How does a visitor register? Do they become a special user role in WordPress?
Hello there,
Thanks for taking an interest!
You can use WooCommerce’s My Account page and enable under options that customers can create account on your site. Here you can check how My Account page will look like. After registering on your site customers can then proceed with booking appointment.
Do let us know if you have any additional questions.
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Hello … that wasn’t my question … when I use the demo, it asks to sign in for booking, but it doesn’t provide a link to register, so … you saw you can use Woocommerce, but your demo isn’t linking to that functionality for users. Can you fix your demo, so we can see how the registration works for visitors?
Hi there,
If you want to integrate booking into your website, you will have to use a plugin for this which is called Booked. You can find it on this link https://getbooked.io/. As well as you can add the Booked calendar shortcode to any of your pages or in the Widget Area.
You can see the calendar on our https://oaza.qodeinteractive.com/WooCommerce is an essential part of our shop functionality and it is fully compatible with our theme. However the booking and payment are not connected With Booked plugin you can make an appointment, and the WooCommerce is used for our shop. You could try to use Payments with a WooCommerce add-on for Booked for this purpose. We have not tested this for compatibility with our theme but you can always try it out on your end.
If you need any further assistance please feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hello, I had installed the Oaza theme on a domain that has since expired. I was not able to deactivate the license key before my domain expired. Now I have a new domain and I am trying to re-install the theme but I can’t activate the theme. Since the theme is not installed on another domain what would you advise? Can you issue me with a new license key and deactivate the previous license key that I had?
Hi there,
Thanks for writing in! You should know that you can always deregister the purchase code through our Help Center
Please note that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So if you still encounter issues, in your case now we would kindly ask you to send us a mail providing your purchase code in it, and our team will help you with this.
Thanks.
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Hello, your theme preview is not working on Firefox at the moment. Just shows the pre-loader icon: https://preview.themeforest.net/item/oaza-elegant-spa-and-wellness-theme/full_screen_preview/23386855
Hi there,
There may have been an interruption at some point, but as you can see in the following screenshot, the preview works normally on Firefox now.
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I have a post/page on my site that’s not locatable or removable from within WP admin and should NOT be on the page. How would I remove this spam from my website when it’s not viewable within the theme editor? This seems like another bug.
http://sardismarketplace.com/2021/12/03/sugar-mummy-dating-site-uganda/Hi there,
We are sorry to hear this.
Please note that Envato does thorough examinations and inspects all the themes featured on their market, and this is especially true when it comes to the safety aspects. We recommend checking the article in this link. You can also contact your hosting provider in case you need further assistance.
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Hi, I cannot register the theme, a 500 internal server error occurs. I spent hours to try to make it work but no way. I have already contacted Code help center but none of the solutions worked. I need to activate the theme to install demo content, otherwise this theme is completely useless. Thanks
Hi there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hola, el plugin “Oaza Core” me está generando un error en WordPress de “Ha habido un error crítico en esta web. Por favor, comprueba la bandeja de entrada del correo electrónico del administrador de tu sitio para obtener instrucciones.” Puede alguien ayudarme?
Hi there,
Thanks for writing in!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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Is this theme still supported and updated?
There’s been a lack of updates for a very long time, and features have been bugging out and breaking since early in the year. The suggested fixes and workarounds for some issues are to download other authors plug-ins while we await an update for months.
(Last update was Oct 2020)
So again, there intent to continue to support and update this plugin?
Hello,
Thank you for reaching us,
The Oaza theme is still supported, and we are constantly working on updating all our themes.
But if you need an immediate update of any of the plugins, please send us an email and include your purchase code. One of our support agents will provide you with the latest versions.
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Hello, I am struggling with the title background images… they will not cover the back and I cannot have them be displayed centered and middle . The problem is when I crop them in photoshop so that they will display well on desktop, I will have too much of the image cropped for mobile. is there a possibility to have the background image in the title area be centered both vertically and horizontally and stretch the whole width, too?
Kind regards Catie
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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