Love the vibe.
No update for the theme for the past 1 year. During this period, wordpress has released many version including a major release.
How could you be so slow with updates? How concerned are you with the security of your clients?
We are sorry to hear this however even if the theme has not been updated in a while it will work perfectly fine. We are aware of certain issues which surfaced after the WordPress 5.8 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/ and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
The theme will for sure be updated and you will be notified once it is out.
You should know that you can always turn to our support team for any theme related issues so you are more than welcome to submit a ticket on our help center.
We do hope that you will reconsider your rating.
The theme promises support, but they respond to tickets days after requesting a ticket.
The user guide doesn't show many features for example slider revolution isn't even clear.
Very difficult to use. Really hoping customer service gets better as the site looks pretty and quite decent. Just needs better documentation and customer service & it would be a 5 star!
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Note that the Slider Revolution plugin was developed by ThemePunch. We encourage you to refer to their documentation in order to familiarize yourself with its vast options and possibilities.
You can also take a look at our tutorial on Slider Revolution here.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center and they will gladly help you.
We hope that you'll reconsider your rating afterwards.
Very good support! Fast and efficient.
It's a great theme !! Clean, gentle, simple - recommend for everyone !!
Great design. Support team will help when needed.
Lovely theme, very easy to work with