70 comments found.
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Good day, I upgraded to the latest version of the theme and plugins, and after the update my website is broken. The custom design options on the modules are not taking effect on the front end, and the Design Options tab is just blank in the Editor. Please assist.
Many thanks for your order!
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hey guys…WCMp is no-longer in existence. They’ve rebranded and had a MAJOR update to their plugin…its now called Multivendorx and it comes with alot more features/module, etc….
Given that my clients take their site security serious…its best if I update this even though I dont see the Multivendorx plugin in your last Oculus update.
1. When will you guys have Multivendorx in your next update? 2. Can I update my current Oculus installation to the latest Multivendorx plugin (v4.0.2) and Multivendorx Pro plugin (v1.0.1) and will this interfere with any of the Oculus pages, post, templates, code, etc??
Please advise. Thank you all.
Hello @kutethemea, just checking in again as I am on a tight deadline. Please advise as per my question above.
I thank you all in advance for a beautiful theme and for your timely response!
Hi @kutethemes I just renewed my support since it had expired. I was thinking maybe that’s why I had not heard back from your team yet. Can you please get back to me asap 
I’m on an extremely tight deadline and I need to know your response to my original message above. Thank you so much!
Hi, I have requested a refund for Oculus theme, but still had no reply from you or your support team. Can you please issue a refund?
Hi,
You can submit a refund request and explain the reason there…
Thanks Regards
Hello. I used your theme untill woocommerce stopped working at all. When you try to add to cart nothing happens and clients cannot order… Is it any chance to get support for this problem or i have to change the theme?
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Best regards
Hello there, All links inside the demo theme are broken (404 error) Could you please fix the issue in order to be able to check the entire website? With best regards, Jerome
Hi,
I have just moved it to a new server. It should be oK now. Pls re-check… Thanks!
It’s working well, now !
Hi Kutethemes, I am configuring his Ocolus theme to a client of mine, he asked me to change the background color (green) of the cart. https://ibb.co/D1KHH23
I have not found any option in the back-end to change that background color of that modal cart window, nor with the css code either because the right click is disabled for that div.
Please, how do I change that color or just tell me the name of the class that cart window.
Thanks in advance.
I already found a solution to change the background color of that cart box. I leave here the code for those who want to change the color and do not know how to do it. 
.growl.growl-notice{ background: #2ECC71; }
OK thanks!
Why is your support so slow. I have created a ticket 5 days before but its still not resolved yet. My username is meetferoz
Hi,
My supporter said with me that: She supported for you but forgot to reply. I am so sorry.
Pls follow the ticket. Thanks!
Like the design! I have all the licenses for Elementor and was wondering if Elementor was already in place for this theme? Thanks
hi,
the theme’s elementor will be released soon
Hi
There is no date set for this? I’m creating a multi-vendor store at this moment. If you need a beta tester let me know.
Kind regards Maarten
OK, I will update it in the future. Thanks!
Hi team, I have a problem that default Title post is H4 ( not H1). Please advise how to handle this issue. Thanks alot
Hi,
You have not bought the theme yet. You should buy it b4 using then my supporters can help you
Hello, pre-buying question. Does your beautiful theme have dark templates? Or would I have to rewrite a hundred CSS lines in a child theme to do this?
Hi,
My theme does not have dark templates yet! However, the theme has full option to change the color. And we can help you with that.
Many thanks,
Hi
Your theme doesn’t seem to be working as the WPBakery plugin doesn’t work properly. I bought the WPBakery premium plugin and nothing working. I did a WP update and it seems to have broken something I think.
Hi,
It’s strange!
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
I have just had to buy another 6 months support and your support site won’t even let me send you a ticket??
Hi,
You can post ticket to our support system (which the system link is above), our supporter will check and help you with the issue.
Best regards!
Hi. I buy your theme and use it since 1 year. But now, I have a compatibility problem between visuel composer and Oculos ToolKit. I can no longer edit, updated items (Oculos Product .. Ocolus Heading). it’s really really boring because my site can’t be used anymore Thank for your solution.
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Hello, thank you for your answer. My support time for your Ocolus has expired. If I have to buy back a support every year because the plugin/theme has a problem, is it a scam?
I will discuss with my coders to see that between the toolkit and VC plugin…. has any issues or not… If it comes from my theme then we will update and you can download the update without buying any new support services…
Ok thank you. For information : i make some test to dectect problem. Install / uninstall all plugin. Visual composer work only when Oculus Toolkit is disabled. I update Oculos Toolkit in the last Version 1.2.8 :Problem persist. I uptade last version of visual composer 6.2, problem presist. Hope we find the problem soon. This jeopardizes my activity, even more in the current context that we know. Thanks for your help.
Hi,
I have just discussed with my coders. The issue that you met, is not a bug of my theme. You only need to increase the value of “post_max_size” in your hosting’s configuration and the issue will be solved. Maybe set 64Mb for that value.
You can turn off these options in the setting: https://ibb.co/KNj1L5T if you do not want to increase that value…
Thank for your answer. I change the value in my hosting’s configuration and i turn off these option in OVIC WP. Now it work but always not for Ocolus: Products / Ocolus: Category. This is the most important on my ecommerce site. Thank for your help.
You meant the title always show: “Ocolus: Products / Ocolus: Category”? And you want to replace “Ocolus” with your site’s name?
no i mean i want to change the items inside. But that nothing is displayed to do so: https://ibb.co/RQcWBpP
I’ve the same problem to “Ocolus: Blog”. Impossible to modify content. Have you an idea of the problem ? I’m worried about my activity.. I need your help… Thank you.
You only need to increase the value of “post_max_size” in your hosting’s configuration (php.ini) and the issue will be solved. Maybe set 64Mb for that value.
Hello. Thk for you answer. Ok i inquired. To change my “post_max_size” in my hosting’s configuration i have to change the server offer to have a dedicated server (yes, bad luck). Cost it’s more of 500 €/y. So i need to be sure that the problem comes from there. Are you sure ?
Some hosting providers still allow you to change that value easily.
You can select a cheaper solution by turning off these options in the setting: https://ibb.co/KNj1L5T if you do not want to increase that value…
That’s strange!... So you need to submit a ticket and then provide the admin login plus one FTP account. So my coders will double check your site to find the reason, bcos my theme does not have that issue… when i check on a copying of my theme… THanks!
I confirm.. that’s strange… I renew support and create a ticket. Thank for your help/
Hello, i post ticket. Can you help me. This situation jeopardizes my activity. Thk you.
OK sure! pls follow the ticket. Thanks
why is it sometimes Oculus and sometimes Ocolus? Did I download the wrong theme?
Hi,
its name is Ocolus. OK let me update its name carefully next times. Thanks for your comment
Hi your support system takes sooo long. I have literally have waited an entire week to be assisted and am now losing valuable time just waiting. I’m still waiting for support
Hi,
Where did you send the ticket? I have not gotten any tickets from you yet.
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Hi I did all this 6 days ago and it is not the first time. Your support takes sooo long over a week to respond to issues. I submitted ticket there and Yame responds once and never gets back to me. I have been waiting over a week for support.
Hi,
I have just searched your username : https://tinyurl.com/y9tb5f9z and see that: you have not registered with my support system yet.
Pls assure that: you login on this link: https://support.kutethemes.com/login
Thanks
Hi when I try to edit products the screen options / Visual editor are not showing or shipping etc. they are disable. I sent ticket 2 days ago and no reply yet
Hi,
My company had a short holiday for travelling. We are back at work today. My supporters are replying to clients’s tickets.
Many thanks for your patience!
I still have not been assisted 4 days later
HI,
I have just told with my supporters. They replied to you. Pls follow the ticket. Thanks
If you have not gotten an email from my support system, pls let me know or find in the spam box. Thanks
Hi I have responded to them.
You guys take so long to answer tickets. I have waited 3 days now. I’m trying to change the logo so that on landing its showing with white text and on sticky its dark text but it only gives me options for one logo type. Homepage style 17. Please assist
Hi,
OK let me talk with my supporter team. I am so sorry for delay. Thanks
Hi I have been waiting for my ticket to be actioned for 4 days now? It’s literally only the logo issues I’d like resolved.
Hi,
I have just checked and did not see your ticket on my support system: https://support.kutethemes.com
Where did you submit a ticket pls?
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Hi I did that 4 days ago and submitted under technical and special and someone called Yame responded once and never got back to me
OK, she have found yours. Pls following the ticket. THanks
Hi Kutethemes, Presales question, is this theme compatible with WCFM?
Hi,
My theme supports it
Will this work with elementor? I already bought the license and do not want to make additional investments in another plug-in.
Hi,
We will update it in the future. We are doing a new theme with Elementor and will upload it within a couple of weeks. Many thanks
Hello, How to Show product sidebar on a single product page? thanks.
Hi,
Your purchase code was expired. You need to renew or buy an extended support. This is the terms of themeforest. Hope that you understand. Thanks!
