108 comments found.
Hello.
In the backend in the updates section it tells me that version 1.6.2 is already available, but when I download the files and documentation to update the template, the version that is available on ThemeForest is still 1.6.1. Can you help me? Thank you very much.
Hello! The most recent version will be available on Themeforest later this week.
Thank you
if the support license has expired, can you no longer update the plugins? it seems, you can no longer update the required plugins. (Slider Revolution, WPBakery Page Builder)
Hello! You can download the latest theme version in your account and update them.
theme can be updated. but the required plugins cannot be updated
“The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Please submit a support request and our team will check it.
as I mentioned, the support has expired
Yes, but you can still submit it via our support ticket system mentioned on the item page.
How do I host google fonts locally ??? Uploading the google fonts in Theme Settings Typography doesn’t work!!!
Hello! Have you tried to reach our support?
Yes! I tried several times! On my first try they asked me for login credentials and then never returned! Afterwards tried several times getting only automated reply. 
What is your support ticket ID?
I want purchase the theme .
1. While seeing the demo of inner pages it shows default header of home page ( i want second header that is home page of second header in inner pages is it possible)
Hello! Sure, it’s possible to do that.
Hi, On my website it appears that there is an update from 1.5.8 to 1.5.9, but in Themeforest when I download it it is version 1.5.8 and from the backend of my website it doesn’t let me update.
Is everything ok?
Hello! Please check it again.
Hi there, Does this theme have any control over the appearance of category pages? I can’t seem to see this.
I.e. if I wanted to make a blog category page have a grid or something, instead of just a repeating list.
Thanks!
My website uses his theme but now the menus have disappeared? Can you help? https://omtechservices.uk/
Its saying I need to pay an additional $46 dollars to get renewed support yet I did not cause this is was working fine.
Please refer to https://themeforest.net/page/item_support_policy
Hello! Just checking whether this theme is still being updated and supported? I see there hasn’t been an update since August ‘21. Is the theme compatible with latest version of WordPress, WooCommerce etc?
Hi there! There was an update today. It’s fully compatible with the latest Woo.
I have the latest template update, but it is not possible to update WP Backery. When I bought the theme I was never told that I should pay for the add-ons I had.
Hi there! We do not claim or force you to buy any prepackaged plugin. If there is a new plugin version released, it will be tested with the theme and updated with the next theme release.
I understand, but I’ve been trying to update WPBakery for a long time and it always gives me an error and the core theme doesn’t show any update about it.
It’s impossible. Please submit a support request and our team will assist you.
Hi, I’ve installed your theme in a domain that we use for develop/testing, now I would like to move the website in the productive domain and I would like to move license from develop domain to productive domain. Could you please explain me the procedure? Thank you. Best regards.
Does the O’Connor them cause the “My Element” tab to be missing in WPBakery? We can save an element but there is no “My Element” tab – version of WP Bakery is 6.4
Hello! What do you mean “my element” tab?
Starting from WPBakery Page Builder version 5.2 it is possible to save any element with custom values of element parameters as My Element. These elements will appear in Add Element window “My Element” tab. To create a new element, add existing element to the canvas, set your own parameters and locate settings option (“gear” icon) in the upper-right corner of the element parameter window.
It is possible to remove created custom elements via “Manage Elements” in “My Element” tab.
Create New Element In order to create new element preset:
1) Open element parameter window and change values to desired
2) Open Element Preset controls (“gear” icon)
3) Choose “Save as element”
4) Enter element name and save
Add Element to Canvas In order to add an element :
1) Open “Add Element” window
2) Select from list of elements your element
Hi there! Yes, that option is available.
it won’t show up on my install – I think I have an older version of O’Connor v1.0. Was there an issue with that release?
TF stats shows that you haven’t purchased this item
We have inherited a site from another developer.
In this case you have to contact that developer and ask him to download the latest theme version and update it on your website.
Right O – thanks
How do we remove the page title/subtitles so we just see the image…
Hello, I like your theme and I want to purchase but I need without builder or visual editor. I need only wordpress theme frontend design (html, css, js). It’s possible? thank you
Hi there! Please consider HTML version then https://themeforest.net/item/oconnor-lawyers-and-law-firm-html-template/25270577
I don’t have The menu on mobile version, i verified all the documentation but nohing found. Can you please provide !!!
I Love your website theme. You did a fantastic job. I want to change my website theme. Can it be available in Blue color?
Hi there! Thanks for your kind words. It’s possible, but you will need to make a lot of changes. You can consider this one https://themeforest.net/item/juris-law-consulting-services-wordpress-theme/24900705 which is in blue color.
Hi, where is the changelog to show the recent theme updates ?
Hi there! Sure, you can check it in your theme options panel or here https://livewp.site/docs/oconnor-lawyers-attorneys-and-law-firm-wordpress-theme/?section=changelog-oconnor
Hi there! How to change stuff for default page as 404 page etc? Point me to the docs is there is any, thank you!
Hello, will you make any update of the theme? I upadate woocommerce plugin to 5.5.2 and i have 3 problems already. 1) Post and Page filter by category on dashboard not working. Sometimes show me “no posts” and sometimes redirect me to woocommerce products for some reason. 2) Page search on dashboard not give me right results. 3) When i save or update a single product is saving a different price than the one i put in the field. Specifically, i set it on uk pounds and it gives me this price everytime i save or update the product: “£726,284.40”. To fix it i have to change the price from quick edit. This is not happening to variable products. I am 100% sure that is a o’conor theme problem because i change my theme to Twenty Twenty-One for testing and is working fine with that one.
I accidentally deactivated the purchase code aaa167ce-* * * * – * * * * – * * * *-269c73ad900a. Can you activate it for www.yilmazerlaw.com?
Hello! This form is not for support requests
When I “Deactive” to re-enter the purchase code in the wp admin, it gives an “empty key” warning. You can see it in the screenshot.
https://prnt.sc/187c91cI needed to be able to enter the purchase code myself from the wp admin. I wrote it here because I couldn’t do it myself. I don’t have support time. I do not want to renew again. For a simple activation process, I have to open my support request.
I cannot activate the purchase code myself in my gt3account account.
The support is provided via a ticket system only. This form is for presale and general questions only
I updated my Oconnor Theme to version 1.5. How do I update slider revolution and wp bakery builder plugins. I downloaded the Theme ZIP file from Theme Forest > downloads. I couldn’t see these plugins inside the ZIP file
Hello! Please submit a support request and our team will assist you
