ShapingRain

ShapingRain supports this item

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82 comments found.

All I know is I should have paid attention to the many comments from individuals not receiving assistance.. Just thought it was an issue with the users until I had a few conversations with tech support! RUDE, ARROGANT and not ACCOMMODATING.. I will never purchase another product from this seller.. I don’t care how long they’ve been in biz or how good looking their products are.. there are too many other sellers that offer equal, better an are kinder. I am actually receiving assistance from another seller to embed this html product into Joomla. This other sellers I will return. even if I have to pay for special services. Seller needs some customer service experience..

You purchased an HTML template in error and then requested customer support to basically turn it into a Joomla template at which point the agent informed you that you had purchased the wrong product and that HTML/CSS templates from this category cannot be used as a Joomla template. You vehemently refused to accept that fact and then proceeded to blame the support agent and themeforest for your mistake, alleging that we made ‘misleading statements’, which was and is not the case. We made every effort to point you to resources explaining how Joomla templates work, from the very beginning (and we pointed you to http://themeforest.net/category/cms-themes/joomla to purchase a Joomla template). That conversation lasted since Wednesday.

Envato policies exclude customization services from customer service, and they most certainly exclude turning a basic HTML template into a Joomla template. We have been offering excellent customer service since 2012 and we continue to do so, as the comments for our products attest to. We also continue to uphold our offer to help you work with Off the Shelf as the template it was designed for. You can obtain third party services for anything in excess of the Envato Item Support Policy (see http://themeforest.net/page/item_support_policy for reference) via Envato Studio: http://studio.envato.com/

We wish you the best of luck with your project.

Is there a shortcode one_fourth for 4 icons across the page like

Also is there a font awesome or like code for counting number up .. like Starts at 1 up to 100 cups of coffee consumed.

Thanks Mike

Hi Mike! Thanks for your message. The theme doesn’t rely on shortcodes at all (it’s all visual), so I am not quite sure what you are referring to, but please contact our support team for any support questions. They’re happy to help, 7 days a week: support@shapingrain.com

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