Hi, I updated the theme and all options are gone. I specifically asked you on two occasions via email 3 months ago if there are any considerations upgrading the theme and you said none. I now notice another user had issues and you provided him with a link but it’s no longer working. Please clarify on update procedures from older versions.
Could you please revert to me with instructions on updating the theme from 1.9.7 without losing all settings? thanks
Sorry support isn’t provided via comments (since a few months ago) if you open a ticket you should get quicker responses – http://themeforest.net/item/office-responsive-business-theme/1718861/support
When updating the theme you should never lose your theme options. Theme options are stored in the database and updating the theme only replaces files. The only reason I can think of for options being lost is that at some point you renamed the theme folder on the server, because options are saved in the database using the theme name. In which case they aren’t lost either, but they will not be showing up. Did the folder name get renamed by any chance?
ps: For any extra precaution you can always go to the theme panel and use the import/export tab to export your settings prior to updating and if you do have issues re-import them.
our client’s host is using php 7.0 runtime, and the theme seems to break down when accessing the admin interface. here is the error log:
[12-Jan-2016 08:37:18 UTC] PHP Fatal error: Uncaught Error: Call to undefined function ereg_replace() in /srv/users/serverpilot/apps/office/public/wp-content/themes/office/admin/admin-interface.php:1133
#0 /srv/users/serverpilot/apps/office/public/wp-content/themes/office/admin/admin-interface.php(856): Options_Machine::optionsframework_machine(Array)
#1 /srv/users/serverpilot/apps/office/public/wp-content/themes/office/admin/admin-interface.php(21): Options_Machine->__construct(Array)
#2 /srv/users/serverpilot/apps/office/public/wp-includes/plugin.php(525): optionsframework_admin_init('')
#3 /srv/users/serverpilot/apps/v/public/wp-admin/admin.php(168): do_action('admin_init')
#4 /srv/users/serverpilot/apps/office/public/wp-admin/index.php(10): require_once('/srv/users/serv...')
thrown in /srv/users/serverpilot/apps/office/public/wp-content/themes/office/admin/admin-interface.php on line 1133
Would woocommerce work with this ?
Yes, there is actually a basic woocommerce.php template file already included just to make sure the default layout isn’t broken. But would highly recommend you check out our most popular theme
Thanks for the fast reply, client is now looking to add a cart system to the current office theme. Will check out your other theme for new clients though I really like the office one, thanks again.
Let me know if you have any issues with WooCommerce.
Theres a very annoying gradient extension of the navbar to the right, even on demo, view your screen from every angle and you should see it, it looks like a blur gradient to the right. How can I get rid of this navbar gradient band?
What browser and operating system are you using? This is what I see: http://cl.ly/121z372W1H2A
Windows 7, firefox. Chrome also.
Can you show me a screenshot of what you see? Thanks!
is the theme compatible with WP 4,4,2 with no issues ?
Definitely! All live demos will always be running the latest version of WordPress since it’s updated automatically when a new version is ready. So you can always check the demos to confirm.
Hello, the problem that I spoke with Envato about is when I am logged into WordPress I see code at the top of the pages. I can only see this when logged into WordPress. This happened almost a year ago. It initially happened with a theme update. When I purchased the theme, there was no support fee. When I tried to get support, you had a message saying that support is temporarily closed. I want to get rid of that error code without paying the support fee as I tried getting support before you start charging. Please let me know how to get rid of the code at the top of my pages. I sent an image to Envato.
Support isn’t closed but maybe you are looking in the wrong place – http://wpexplorer-themes.com/support/ – a lot has changed over the years.
Anyway, there shouldn’t be any error on the site. If you look at the changelog – http://www.wpexplorer.com/changelogs/office/ – this was actually fixed in September of 2015 in the last update. Can you please update your theme – https://www.youtube.com/watch?v=ZC68VigIbCQ – and make sure the error is fixed?
I hope you had a great Easter weekend!
The Office theme is no longer receiving updates? I have an old site using it and I want to reactivate it, but it seems the theme is not up to date.
The Office theme doesn’t have automatic updates built-in you will want to use the Envato Toolkit plugin to update it – https://www.youtube.com/watch?v=ZC68VigIbCQ – or update manually via FTP.
The last update was in September. Currently updates for this theme are provided only to fix bugs or update the included Slider Revolution plugin (no new features will be added). My main focus is on improving my best selling item “Total”.
Hope this helps!
Yes, I meant features and bug fixes updates. I have just installed the updated version and it shows errors. I don’t feel like paying for support because you don’t show any commitment to the theme. It should be working. So long.
If you are having issues please kindly tell me what the issues are (screenshot of the errors would be great) this way I can help you. When I look at the theme there isn’t any visible errors. And I can’t fix errors that I don’t see.
As I mentioned earlier I will continue updating and supporting the theme so that it always works with the latest version of WordPress but I will likely not be adding any new features or extra functionality.
So if you do have any problems with the theme please let me know so that I can help you fix them up! Thanks
Thanks for replying, but I am moving on.
Ok, if you ever want to give those bugs fixed on your site just let me know. This is included in your purchase with or without support license.
It’s a great theme, too bad there will be no improvements….but thanks for the support.
I recently updated to the newest version of WP and it seems to have broken the Office – Testimonials widget? I have had the widget in my footer for a long time and it no longer displays anything. I removed the widget and re-added them and still no good. Please advise on what can be done about this, I really like this theme and do not want to change to any others. Thanks, Dan – http://livewirefilms.com/
Thanks for the heads up!
THanks, I downloaded the new updated theme and overwrote my current Office folder via FTP and it is not fixed?
NEVERMIND!! I cleared my cache All good.
Is it possible to show location of staff members on Google map? And is it possible to search staff members on skills?
Just purchased another 2 copies, so hopefully you continue support for a little longer
If you have any suggestions for future updates, let me know I do not intend on removing this item but I also don’t have any planned updates.
Can i move the menu (now on the left side) to the right side? It work’s better on my site that way. Do you have an CSS for that small change?
I’m not sure what you mean because the menu by default is at the top of the site. What menu are you referring to? I would be happy to help with the CSS.
great theme, i want to find out how to change the feature images of prtfolio or recent work done on the hompage e to be videos rather than an image.
i don’t know where i can upload images for my gallery menu
Hi. I currently have an embedded youtube link on the homepage content area (using the tagline content area for this). The video works fine, but my issue is that despite resizing the youtube link itself, the theme is making the video go full width on the homepage (placed elsewhere on the site pages, the width is as it should be).. How do I correct this?
The theme has a built-in script for making the youtube videos go 100% so they don’t cause issues responsively. You would have to wrap your video in a div with a fixed width if you need it at a custom size. Example:
<div style="width: 400px; margin: 0 auto;">
YOUR VIDEO CODE HERE
Hello, my support expired and I can’t see renewing since the theme is no longer maintained. I do have a simple issue I am trying to work through and would appreciate just a pointer. I updated to latest theme and everything is working except portfolio items are missing on homepage. I have reset the theme options and restored several times. Do you have any other suggestions as to why the portfolio items would not show on the homepage?
The theme is still maintained, updated and supported. At one point we had placed a notice saying it wouldn’t but we decided to keep supporting and updating it because we have a few customers that continue buying it for their clients and like it.
If you can extend support that would be good (or maybe consider moving to our Total theme ). However, I am still here to help!
Here is the link. http://dev.sozo.tech Thanks for taking a look. I will check out your new theme!
So the portfolio isn’t even showing in the source code. Can you send me a screenshot of your homepage options? The only thing I can think of is that the module is disabled at Theme Options > Home or the “How Many Latest Portfolio Items” field is set to 0 or there is a setting selected for “Portfolio Category” that is empty. I know you said you’ve revised the homepage settings, but that is the only thing I can think of that would cause it
If you reset the theme options do they display? And then when you restore them do they disappear again?
Unfortunately I may not be of much help without looking in the backend via FTP since everything is working locally and on my live site. I just double checked.
When I reset the options, then I DO see the portfolio items. Here are the settings http://prntscr.com/cljnwv http://prntscr.com/cljo8m
I should clarify those screen shots of the settings are the ones when it is NOT working…
So if it’s working when you reset the settings this means that for some reason the homepage blocks are not being saved correctly in the database (most likely if updating from a very old version)
There are some manual tweaks you could make, but I think it would be faster to open the theme options panel in a new tab. Reset it then you can copy/paste the settings from the second tab into the new one. So essentially re-build them.
Ok, that seemed to do the trick. What I noticed is the modules for the slider were there but not specific revslider and flexslider so I am guessing module names weren’t right. In any case, that fixed it. Thank you!
A long time ago we had to do some updates to the theme panel renaming some things which probably caused the bug Sorry about that! I’m glad it’s fixed now though, thank you for your patience!
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