Customer service is very poor. i feel like taking to a child. 90% of people who bough this theme have all the same issue DEMO CONTENT IMPORT

Hi,

We are sorry to hear that you were having an issue with the demo import. We have approved your refund request

Kind regards,

BoldThemes team

Hi,

Sure, you can add the Custom Fonts locally to the theme. Please refer to the following article for instructions: https://boldthemes.ticksy.com/article/17280/

So, in your specific case, you should add your Google fonts as custom fonts using the method above, and replace all the font references within the site with the added custom fonts in theme settings or the page elements (such as headings).

Should you need additional support in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Please make sure that the php values are in line with the recommended setting is theme documentation: https://documentation.bold-themes.com/ohlala/getting-started/

If the issue persists, pleas submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Yes, Already imported; but after site migration from one subdomain to main domain all the frontend and backend icons are missing. Not a good sign…

Hi,

Please inspect the JavaScript console or the network panel of Browser developer tools, it should provide a good indication of what might be wrong – usually the fonts can not be loaded due to a CORS issue or something similar to that.

If you can provide the link to the page with issue, we can take a look as well.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Can you please tell us where and how do you wish to display the product categories so we can propose the solution? The theme supports all features of WooCommerce plugin, so if the WooCommerce supports the layout you need, it can be done out of the box. If not, you would need to use a third party plugin which enables your use case.

Kind regards,

BoldThemes team

Hi,

CSS knowledge is not required (but it can be helpful). You can start with demo import. From there, you can modify imported demo content. Please see our documentation here: https://documentation.bold-themes.com/ohlala/getting-started/#installing-demo-content

If you need any further assistance, please submit a ticket here, our support team will be able to help (even with some custom CSS if needed): https://boldthemes.ticksy.com/

Oh my gosh thank you so much for your quick response! Importing the Demo right now! Thank you thank you thank you!!

Hi,

Sure, one section can have multiple rows and one row can have multiple columns. In addition you can place inner rows and columns within the columns.

Yes, you can set the z index of separate elements using custom css.

The referenced animation would be hard to achieve without a significant amount of custom markup, javascript and css.

Kind regards,

BoldThemes team

Thanks, yes the example is super advanced. I only need a very simple version of one element going across the page. I downloaded the bold builder to test it with one of the wordpress themes and your demo pages. But can’t work out how to make the section full width in your builder. Your demo pages after import don’t show as they are in your demo. I tried twenty sixteen and seventeen. Do you have any documentation how to use this builder? I’m not sure if I should buy the theme if this is already difficult at this stage and I don’t want to customize the entire site with css because I need to at one stage hand it back over to the client so they can do updates themselves.

Hi,

The width of the sections depends on the theme you are using – the bold builder takes as much space horizontally as the theme templates allow it to.

Neither twenty sixteen nor seventeen allow for full width templates out of the box.

Try using twenty twenty – the inner content is allowed to stretch from one side of the screen to another.

Kind regards,

BoldThemes team

Hi,

We have approved your refund request – your hosting did not meet the minimal theme requirements unfortunately.

All the best,

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

We currently do not have plans to integrate Ohlala with Elementor.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Our theme does not use Revolution Slider – it uses Bold Builder’s slider page element, so there will be no problems related to licensing.

Kind regards,

BoldThemes team

My apologies, I actually contacted the incorrect author.

I’ve sent it. Thank you

Hi,

Thanks, but we haven’t received the email – it is not in our spam/junk folder either. You can also use the contact form in the bottom corner of the sidebar on our profile – https://themeforest.net/user/boldthemes

Kind regards,

BoldThemes team

Hi,

The problem is the following – your Wordfence plugin installation prevents ajax calls on your WordPress instance and that is why select2 dropdowns do not work as they should.

Each ajax call ends up in forbidden 403 response. When you deactivate Wordfence ajax calls work fine, so do dropdowns.

You need to check if you can configure Wordfence in a way that it allows access to /wp-admin/admin-ajax.php or to deactivate it altogether.

We have added the following to Additional CSS panel in Appearance > Customize

.select2-hidden-accessible{
    display:none;
}

so that the default select dropdowns controls are hidden and only select2 boxes are visible.

You need to add custom css to style them in line with the other controls, but that is another issue.

Should you need additional help in the process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to help you.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Sure, we are constantly keeping our eye on ohlala and keeping it compatible with the latest versions of WordPress and respective plugins.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Please find the collection of the images used on our demos here:

The drips you are referencing are based on the modifications of the following original image:

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Bold Page builder is used for the theme.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase. Ohlala is not a template kit, it is a WordPress theme independent of template kit framework and template kit import plugin.

Please find the detailed description of all the steps necessary to install the theme and import demo content within theme’s documentation – http://documentation.bold-themes.com/ohlala/getting-started/

Should you need any additional help in the process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

1. The price can be disabled in the shop by using a third party plugin – there is no such functionality out of the box

2. Bold Builder has the option to set the visibility of individual page elements or sections on desktop / mobile resolutions. This means that you can completely replace the artwork or the entire section layout on mobile resolutions.

3. Sure, you can remove, add, move around, combine and modify existing sections. More or less anything you need.

Kind regards,

BoldThemes team

Hi! Thank you, I’ve purchased the theme. Do you have documentation I can follow to have the theme appear like the demo after installation. I wish to make slight changes on the demo. Currently appears with with wordpress default layout.

Hi,

Thanks for the purchase.

Sure, please refer to the theme documentation here: http://documentation.bold-themes.com/ohlala/

You can find step by step explanation on how to import demo content in Getting Started section.

Should you need any additional assistance, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

In general yes it is – there are few details in the templates (mostly single product template) that were changed slightly, but you can find these templates in theme /woocommerce folder and checkout the modifications.

Kind regards,

BoldThemes team

Hi,

We have managed to recreate the issue in our environment. Thanks for the heads up.

You can add the following css to mitigate the issue:

div.woocommerce .wc-proceed-to-checkout .checkout-button {
    box-shadow: 0 0 0 3em #ff4562 inset !important;
}

Please adjust the color code accordingly.

We will make the needed changes in the original theme css and the patch will be included in the next theme release.

Kind regards,

BoldThemes team

Hi,

Please check your wp-config.php or contact hosting provider, this is not related to our theme.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Yes, Ohlala is translation and rtl ready.

Kind regards,

BoldThemes team

Great, Thanks for your fast reply!