32 comments found.
There is something wrong with your demo, please check. A single product page leads to an error!
Thank you! I’ll check it!
hi, I bought the Oiran theme from you, the only problem is that the burger menu and the mobile search does not work can you help me solve this problem
Thanks
Hi! I can’t support this theme right now! I’m so sorry, you can create a ticket ( https://themeforest.net/refund_requests/new ) and I’ll pay back your money! I’m sorry again.
Thanks & Best Regards
Hi! I have some issues with my site and would totally be willing to pay in order to renew support for my purchase but I want to know if you are still providing support for this site since I see that you are no longer updating the site. Please let me know if you are still providing support!?
Hi! Currently I no longer support this theme. I can refund your purchase of this item, please send a ticket so I can refund you! Sorry for the inconvenience. Thanks & Best Regards iDoodle
When you update the theme?
Hi! I don’t update this theme!
Thanks & Best Regards
I’m going to upload a theme and it tells me that the link has expired. Can you help me solve it?.
Thanks
the theme supports elearning / event plugins?
Hi Lurgi! This theme not support Event Plugin! Thanks & Best Regards
This is a wonderful theme. I love it alot. Please update it, please… I don’t want anything else.
Hello, could you please answer my questions please.
Your theme (Oiran) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce . How to fix this ?
And the product’s pagination on HOME fails.
Hi! I can’t support this theme right now! I’m so sorry, you can create a ticket ( https://themeforest.net/refund_requests/new ) and I’ll pay back your money! I’m sorry again.
Thanks & Best Regards
what’s my refund status???
Hi
I don’t see your refund status outside of my dashboard!
Thanks & Best Regards
That means if they’ll not update you’ll not refund that’s not the right approach they are not doing about it anything i have created ticket from past 3 days
Hi! That’s right! I refunded through Envato’s notice Thanks & Best Regards
then if they will not update you’ll not refund right? what if they are not updating it’s only your responsibility not mine i have spend money on your theme where problem occurs from your side not mine! that’s creating trouble for me and on other hand you’re saying you’ll not refund untill unless they will not update. You know problem is from your site than you must takee responsibility either you also drop a mail to your evanto team an kindly refund..
Hi!
Do you know Refund Request? Form Request : https://themeforest.net/refund_requests/new or follow How to Get Refund from Envato Market & Themeforest here : https://www.youtube.com/watch?v=5f690IoywokYour theme (Oiran) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce . How to fix this ?
how to convert home main to boxed theme ?
Isn’t WPBakery Page Builder activation not part of this wordpress theme, why is it asking me to purchase ?
hi i have mailed several time on support please respond as i’m not able to install theme it’s not working
Hi!
Please open a ticket at http://help.nanoagency.co/ for getting our support soon.
Thanks & Best Regards!
i have mailed you several times but no one responded
Hi! I can’t support this theme right now! I’m so sorry, you can create a ticket and I’ll pay back your money! I’m sorry again.
Thanks & Best Regards
That’s not the solution.. Return my money asap
Hi!
I’m really sorry for the inconvenience! My dev are busy, so you can’t support this theme at this time! I’m sorry
Thanks & Best Regards
what’s the procedure for my money refund? and how much would it take?
Hi!
When you create a ticket with Themeforest, you will get back your full amount!
hi, i have created a ticket kindly take action asap.
yep, thank you so much
How long would it take?
Hi! I’ve not received a refund notice in my dashboard!
Thanks & Best Regards
is it important to first login and then create a ticket or it could create directly?
Hi!
You can read “Refund policy for Customers” : https://themeforest.net/page/customer_refund_policy Thanks & Best Regardscan it work with elementor editor. i use elementor plugin to edit header and footer and apges
Hi!
It doesn’t work with element editor!
Thanks & Best Regards
hi I’m interested in buying but i have some major query 1- if i want to disable cart option i don’t want shopping cart opyion in my theme can i do thi so easily? 2-which homepage theme i will be getting after purchase?
Thank you for your interest our theme.
1. Theme supports the function of turn off the cart and add-to-cart button. http://guide.nanoagency.co/oiran/pages/customize-general.html 2. You receive all demo home-page when imported. You can refer to the manual before purchasing the product. http://guide.nanoagency.co/oiran/Thanks & Best Regards iDoodle
Hello, we are having MAJOR ISSUES with this theme.
When user taps “ADD TO CART” is selected on Mobile device (iPhone X and other iPhone models) Problem 1: Side Cart Pop-up displays EMPTY CART. Problem 2: Also the “VIEW CART” AND “CHECKOUT” buttons near bottom of screen are TOO LOW and CANNOT BE SELECTED. (it keeps bringing up Native iPhone navigational buttons. Impossible to select these buttons.
THIS THEME IS NOT WORKING PROPERLY.
please help us promptly, I appreciate a quick reply.
Hi!
Please open a ticket at http://help.nanoagency.co/ for getting our support soon.
Thanks & Best Regards!
Hello!
Can I install another font in the theme?
Hi!
Currently, The theme does not support external fonts, at least it should be in the form :view-source:https://fonts.googleapis.com/css?family=Work+Sans%3A300%2C400%2C500%2C600%2C700&subset=latin%2Clatin-ext
Thank you for your interest.
You have not given access to all the pages of your template that you have in the demo version. links to them lead to your website. This complicates the work and makes your template not so valuable ((
In the Demo i found a little bug.
http://oiran.nanoagency.co/product/nodric-teapot/?detail-layouts=stickyThis is very nice with the images but if you open the description and scroll down you can not see the complete description till you go to the end of the page.
Win10+ Chrome Version 73.0.3683.103 (Offizieller Build)
Hello!
Thank you for your interest in our theme. It is part of the design, it is difficult to do well for sticky images and description. Do you have other ideas?
I can remove it if you want. Thanks & Best Regards
Hi If I buy this theme ,it does the plug-in in the demo include?
Hi!
All plugins is included in theme!
Thanks & Best Regards
Hi, Does the plug-in load directly after the theme is installed?
Hi! The plugins available in the final package download.
Thanks & Best Regards