137 comments found.
i have issue when i upload theme in wordpress then filed becouse missing css style
Hello Dear Customer!
First, please extract the downloaded package with a theme with any ZIP software. Then upload theme.zip (in every case, the name of the archive will rely on its meaning) via WP Dashboard => Themes => Add New => Upload theme. Click “Install” – then activate your theme.
In order to set up demo, install and activate all plugins, then click WP Dashboard => Tools => Demo Content Install => Install. Pay your attention that the demo-content installation process will overwrite all your current content. Then check your content at the front-end after the demo-content installation process.
Also, it’s necessary to install a demo while the parent theme is active. Please activate the child theme only after the demo-content installation. The child theme – is a special add-on, which allows you to do changes safely and without touching files of the parent theme. As a result, this solution helps to apply all future theme updates without unexpected issues.
We can also install for you demo, for these purposes please submit a private ticket at https://wprollers.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you.
Best Regards!
thank you but the all images in theme was blured
Hello, Dear Customer. Please submit a private ticket at https://wprollers.ticksy.com/ with the link/login/password for your WP Dashboard and we will upload images in HQ for you. Best Regards!
I’m adding the video but its not loading directly it make a icon and opened as link i wanted to be open as auto
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
How do I close the first entry on teh accordion? It is always open. TIA
Hello, Dear Customer !
If you want to appear accordion closed by default, please open in code editor file view.php which locates in \wp-content\themes\oktan\framework-customizations\extensions\shortcodes\shortcodes\accordion\views\ and go to line 21. Change here $index !== 0 to $index !== 1 and save changes in file. Then check results at front-end.
Best Regards!
PLZ I HAVE TWO ISSUES.
1. My Menu on mobile seems to hide some of the upper parts. I have played round the whole customizer, i cant see hw to make that padding increase or something.
2. Whenever i set footer background for my footer, the image shows well on android and pc. but on my ios, it will be white. I dont know hw come.
Hello, Dear Customer! Please submit a private ticket at https://wprollers.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Ηello, I’m thinking of buying your theme. I would like to ask if it’s possible to have more than one filter in one gallery (for example one that displays All/Industry1/Industry2 and another displaying All/Service1/Service2 etc). Also can I add submenus to the menu? Thank you in advance.
Hello, Dear Customer! Thank you for your interest in our theme. It is possible to display several galleries on one page. Each gallery may have its filters. Yes, it is possible to add sub menus in the menu. If you have further questions – please ask us. Best Regards!
Does it support RTL languages? (by WPML plugin)
How do I disable the page preloader in the start? I don’t want the fade in effect at initial page load. It delays the page visibility for a few seconds.
Hello, Dear Customer. You may perform this via customizer. Please take a look at the screenshot: https://bit.ly/3GRJg7h Best Regards!
I must really say that you guys have the best support in here. Thanks for swinging into action to solve the issue for me. Thanks
Thank you for such comment, Dear Friend! We are always glad to assist our customers. Best Regards!
Theme Blog Info is not showing again after editing it on the widget page. After editing the contents, it will disappear on live after you publish. I need urgent support
Hello, I sent you a mail with the screenshots of what I am saying. I need urgent response please
I was able to edit the content before and it was working perfect but I feel maybe some updates to the theme is not supporting the Theme – Blog Info feature on your Theme. PLEASE WHAT CHANGED?
Hello, Dear Customer! Please check your email. Best Regards!
This theme hasn’t been updated for 8 months. Is there an update planned, and will future updates be rolled out more frequently? Just concerned about buying this if it never gets updated.
Hello, Dear Customer! Thank you for this question. Our team has updated the plugins and documentation for the theme. Now the new version is available for download. Please check the products page. Best Regards!
hello, i have problem after create my website i import another demo but i create backup now i need resort every thing like before but the system not resort give me error how can i fix for come back again to old demo
Hello, Dear Customer. The best solution is to contact your hosting provider and ask them to restore the website to stage before this accident. Also please submit a private ticket at https://wprollers.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
hello, i have problem with css with toggle menu on mobile I can’t fix it I ask for help please here is the screenshoot https://ibb.co/St6LbdG
Hello, Dear Customer! For better assistance to our customers now our team provides support only via https://wprollers.ticksy.com/ Please submit a private ticket at https://wprollers.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Is there an option to change the orange color in the theme to a different color ?
Hello, Dear Customer! Thank you for the question. The theme has flexible options for colors: http://prntscr.com/126shgk http://prntscr.com/126skok If you have any further questions – please ask us. Best Regards!
enabling custom fonts in theme editor has no effect as the fonts are set as static CSS declarations in main.css of the child theme.
How do you get the custom fonts to work?
Hello, Dear Customer! For better assistance to our customers now our team provides support only via https://wprollers.ticksy.com/ Please submit a private ticket at https://wprollers.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Newsletter on the rigth panel how to edit it?
Hello, Dear Customer!
To make the subscribe form workable – please obtain your API key for MailChimp here:
https://login.mailchimp.com/?referrer=%2Faccount%2Fapi%2FThen insert this API key here: http://prntscr.com/ubhjh3 and select this checkbox: http://prntscr.com/udh9cr
Save changes and re-test the subscription form once more.
Best Regards!
we are having a problem with the theme. How do we change the slider images?
Good work,
this theme works incompatible with plugins. We cannot install the Wpbakerpage plugin
Hello, Dear Customer. The native page builder for this theme is Unyson: https://drive.google.com/file/d/1GmC2CFXsx_vuRufzgEG0NISgFPTVsG22/ Additionally, you may use Visual Composer, but we recommend using it only for creating the new pages. Do not mix it with Unyson on the same pages. If you have additional questions – please submit a private ticket at https://wprollers.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Good day, is this theme compatible with WP-Bakery?
Hello, Dear Customer. The native page builder for this theme is the Unyson: https://drive.google.com/file/d/1GmC2CFXsx_vuRufzgEG0NISgFPTVsG22/ Additionally, you may use WP-Bakery, but we recommend to use it only for creating the new pages. Do not mix it with Unyson on the same pages. Best Regards!
I have bought this template. But how to insert full demo template in my wordpress. I need this template picture and content. I have inserted this theme but contents not showing. Please help me. Thanks
Hello, Dear Customer. First, please extract the downloaded package with a theme with any ZIP software. Then upload theme.zip (in every case, the name of the archive will rely on its meaning) via WP Dashboard => Themes => Add New => Upload theme: http://prntscr.com/w7v4ck Click “Install” – then activate your theme.
In order to set up demo, install and activate all plugins and extensions then click WP Dashboard => Tools => Demo Content Install => Install.
If the “Demo Content Install” button doesn’t appear in “Tools” – click WP Dashboard => Unyson and check, if all extensions are active: http://prntscr.com/suyx1v
If not – activate them and return in Tools => Demo Content Install => Install.
Pay your attention that the demo-content installation process will overwrite all your current content.
Then check your content at the front-end after the demo-content installation process. If all new pages are present, but some images are absent – install this plugin: https://wordpress.org/plugins/regenerate-thumbnails/ and click Tools => Regenerate Thumbnails => Regenerate Thumbnails for all attachments.
As a result, you’ll receive all necessary sections which are ready for usage. It’s easy to change in these sections all info and images in few clicks. This method is much better compared with the process when you build all content from scratch because, in the first case, you save a lot of time. If these steps will not help you – please email us at support@wprollers.com Best Regards!
Thank for your reply. I did below steps but in demo content installation error came to us. Error: Demo content installion error. Please check log file. Thus error in resizing picture. How to resolve this issue? Thanks
Hello, Dear Customer! Please check your content at front-end, if all new pages are present, but some images are absent – install this plugin: https://wordpress.org/plugins/regenerate-thumbnails/ and click Tools => Regenerate Thumbnails => Regenerate Thumbnails for all attachments. Best Regards!
Hello WPRollers.
How to align below services items to center. Please see attached link https://prnt.sc/xzwfocThanks
Hello, Dear Customer. To appear this content in center, please apply for Services shortcode the following options: http://prntscr.com/y06e9f Best Regards!
this is only for text. I need whole 5 items(all box) move to center. Can you provide CSS code or something.
.service-single.with-icon.layout2 {
background: rgba(4, 43, 61, 0.8);
text-align: center;
}
.service-single.with-icon.layout2 h6:after, .service-single.with-icon.layout2 h5:after {
left: 50%;
-webkit-transform: translateX(-50%);
-ms-transform: translateX(-50%);
transform: translateX(-50%);
}Then you’ll receive this result: http://prntscr.com/y98glk Best Regards!
Thanks for reply. We have 5 items. Just like this: https://prnt.sc/yov162 Not inside content. But whole 5 items to center. Thanks
Now our items like this: https://prnt.sc/yov56x.
Hello, Dear Customer. Please submit a private ticket at https://wprollers.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hello, I have the same problem then a few others, i want to change colors, but i’we got an error message, then the change happens, but when i refresh the page the color change dissappears. I read the others comments, and tried the fix you suggested, about the cashe folder but it not helped. please advise
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Dear WPRollers the site is in localhost at the moment, so please send me the details so i can solve the issue at attilalibertine@gmail.com
Hello, Dear Customer. We have recently checked how works the colors options on our local test server, as for us – these options work fine: http://prntscr.com/xm1nk8 http://prntscr.com/xm1jy0 It’s really hard to find a reason of this issue remotely, without access to your server. Just let us know when you’ll move your website online – and we will fix solve this problem for you. Best Regards!
Hi there.
I’m having problems with some bugs.
- For example, in header logo, I updated image, but still appears logo text. - When I edit footer widgets, it cannot save. - When mouse roll over rvm map on home, it starts to blink.
Can you fix it? Thank you!
My website: www.dynochemtech.com
Hello, Dear Customer! Thanks for your request. First of all, please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
a.logo img {
width: 150px;
}
a.logo .flex-column, a.logo.flex-column {
display: none !important;
}
Save changes. Then click WP Dashboard => Appearance => Customize => Theme Header Section => Main inverse logo image that appears in dark header.
Upload your logo here, save all changes and check results at front-end.
Concerning second issue – please update the Unyson plugin and its extensions, then update WordPress up to the latest version. Also install this plugin just in case: https://wordpress.org/plugins/classic-editor/ If all these steps will not help you – please email us at support@wprollers.com Best Regards!
Best Regards!
I contacted you guys by e-mail 2 days ago, but I didn’t receive an answer. Do you received?
Hello, Dear Customer. We have replied you via email. Please check your inbox. Thank you. Best Regards!
