thunderthemes

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287 comments found.

Hello,

We have a problem with showing video posts on our Old Paper based site. At first, some video posts didn’t show a video preview on the category page list, but the video was showing inside the article as usual.

We updated to the latest WP and Old Paper, and now the videos are gone from both the category listing and article. Any ideas? The site is http://thessalonikinfo.gr

An update: We updated the Polylang plugin, and now the video thumbnails on the category page, and inside the articles are showing. The only problem is that some video thumbnails on the category page http://www.thessalonikinfo.gr/category/video-channel/ are the default YouTube ones, instead of being taken from the video. Any ideas why?

Hello,

We had a look at your website and the issue. The thumbnail which you are seeing on the videos is the default YouTube thumbnails. The default thumbnails is displayed when YouTube is not able to generate the thumbnails. the solution is to edit the video page on YouTube and let YouTube regenerate the thumbnail. Check this video for more details—> https://www.youtube.com/watch?v=Vk0EJDKksHw

Let us know how it goes or if you need any additional details

Thanks ThunderThemes Support

The worst theme than the ones we have find. Is not supported! Don´t Buy it! Is Forewarned is forearmed.

Hello Raul,

can you share what issue you are facing ?

Thanks ThunderThemes Support

No I can´t. I had to change your theme one year ago because I had no answer. I purchased your theme on 9 july 2015 and I spend 46 dollars. I saw there were a lot of users with the same problem, so I decided to buy another theme (I am very pleased about that, but I didn´t get reimbursed for the money I spent ). However I hope you have been solved that issue to offer a good service. At least I have received a very quick and reasonable response. Thank you.

Thanks Raul. I can understand your point but we have been prompt enough to respond to most of the clients. Anyways, best of luck with your new theme.

Thanks Thunder Themes Support

Thank you for your comments ,-) and good luck to you too! Christmas greetings

Is it possible to have a menu item for a specific post format? (eg. a menu that returns only video posts) ?

Hi,

Please raise a support ticket (http://thunderthemes.net/forums/) along with the details of the website.

Alternatively, If you want it in a simple way, you can create category name video and then you can add posts with that category only (during add post you need to use format video.)

Thanks ThunderThemes Support

Hello, i’ve made my homepage showing latest posts, it shows the category (without category link), title (with link) and author (with link). but how do i make the category as a link???

HI Edvin,

Request you to create a support ticket in our forum (http://thunderthemes.net/forums/) with your website details and we can have a look.

Thanks ThunderThemes Support

Rocksi7

Rocksi7 Purchased

Hi, long time ago I got an info that there´s an update available but didn´t so in loooong time. I really need to update it. So: how to do so? Do I just have to download the theme again and overwrite the old one?

Hello Mate,

You can take complete backup of website and then delete the same.

Download the latest version and upload the latest version

Thanks

isaachg

isaachg Purchased

Is it possible to put the sidebar on the left side?

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