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We have a problem with showing video posts on our Old Paper based site. At first, some video posts didn’t show a video preview on the category page list, but the video was showing inside the article as usual.
We updated to the latest WP and Old Paper, and now the videos are gone from both the category listing and article. Any ideas? The site is http://thessalonikinfo.gr
An update: We updated the Polylang plugin, and now the video thumbnails on the category page, and inside the articles are showing. The only problem is that some video thumbnails on the category page http://www.thessalonikinfo.gr/category/video-channel/ are the default YouTube ones, instead of being taken from the video. Any ideas why?
We had a look at your website and the issue. The thumbnail which you are seeing on the videos is the default YouTube thumbnails. The default thumbnails is displayed when YouTube is not able to generate the thumbnails. the solution is to edit the video page on YouTube and let YouTube regenerate the thumbnail. Check this video for more details—> https://www.youtube.com/watch?v=Vk0EJDKksHw
Let us know how it goes or if you need any additional details
The worst theme than the ones we have find. Is not supported! Don´t Buy it! Is Forewarned is forearmed.
can you share what issue you are facing ?
Thanks ThunderThemes Support
No I can´t. I had to change your theme one year ago because I had no answer. I purchased your theme on 9 july 2015 and I spend 46 dollars. I saw there were a lot of users with the same problem, so I decided to buy another theme (I am very pleased about that, but I didn´t get reimbursed for the money I spent ). However I hope you have been solved that issue to offer a good service. At least I have received a very quick and reasonable response. Thank you.
Thanks Raul. I can understand your point but we have been prompt enough to respond to most of the clients. Anyways, best of luck with your new theme.
Thunder Themes Support
Thank you for your comments ,-) and good luck to you too! Christmas greetings
Is it possible to have a menu item for a specific post format? (eg. a menu that returns only video posts) ?
Please raise a support ticket (http://thunderthemes.net/forums/) along with the details of the website.
Alternatively, If you want it in a simple way, you can create category name video and then you can add posts with that category only (during add post you need to use format video.)
i’ve made my homepage showing latest posts, it shows the category (without category link), title (with link) and author (with link).
but how do i make the category as a link???
Request you to create a support ticket in our forum (http://thunderthemes.net/forums/) with your website details and we can have a look.
Hi, long time ago I got an info that there´s an update available but didn´t so in loooong time. I really need to update it. So: how to do so? Do I just have to download the theme again and overwrite the old one?
You can take complete backup of website and then delete the same.
Download the latest version and upload the latest version
Is it possible to put the sidebar on the left side?
What is the current version of this theme? I have 1.5.1 & am running into issues with the latest WP.
Unfortunately my support has expired. What does the hive-mind think, renew and get the December version, or put the $ to a different theme?
Hi. You can download 1.6 version and it should work. Even though your support is over but you can download the latest version. Thanks
Hi! I recently updated the theme and now we are having a hard time publishing! ): Blog: disneylandiaaldia.com
Hi, I’m trying to make a change, one of two ways. First, I want to either alter it so the feature image for each post can be removed on each individual post but remain on the homepage; or 2nd option: make the feature image on the post a gallery. I want to be able to potentially do this for every post. I’m willing to pay to get extra support to make this happen if need be. 8c406caa-624c-4e03-8d3d-68168bc4d86f
Hi There… Can you please write us at email@example.com with the requirement details and your website details and we can let you know the custom effort.
Just updated to v. 1.6.0 and Wordpress 4.8.1 and seem to have lost some functionality. It’s telling me my “support for this item” has expired, but I thought I’d ask anyway:
1. Regarding the chess layout: Formerly I could set it up so that the 4 most recent posts appeared in the chess layout and the 5th most recent post appeared just beneath that. Now it wants to repeat the 4 most recent posts immediately below. Is there a way around this to avoid redundancy?
2. When removing date and byline visibility from posts, the forward slash ”/” (formerly between date and byline) remains within the chess layout. So you get a floating forward slash instead of nothing.
3. Any options to hide a particular category of posts from publishing on the homepage? I used to use WP Hide Post but now that plugin is causing all sorts of problems.
Happy to pay for answers if that’s how it works. Love this theme.
Kindly send your website details and requirements over email to firstname.lastname@example.org and we can let you know the cost for the changes
ThunderThemes Support Team
I’m hoping this theme is updated soon. I love it. I want to comment though that the down arrows in the main menu does not show for logged out users. It shows an empty box instead.
Thank you for you message. We are not seeing this error/issue. It may due to some plugin conflict for your site. Please share your site details so that the team can check and revert you back.
Kindly share the details to email@example.com
Hello! Does this theme allow to block hover-like ratings from users and instead add the ratings through comments under the same criteria as the reviewers?
Hello, i purchase this theme, i have a valid license but i can’t register on your website to download demo says:” Sorry, but that item purchase code is invalid. Please make sure you have entered the correct purchase code.”, how can we get in contact to solve it? Since i can’t register on your website.
Thank you for purchasing the theme. Can you please let me know to which site you are trying to integrate the theme and getting this.
Please share us the details so that we can review and confirm.
Thanks ThunderThemes Support Team
Hello, it’s been an week since your last replay on mail, i gave you all the info and i still can’t import demo, same error purchase code is invalid. Should i ask for a refund or how long should i wait?
Hi, I got a live system running an older version of the theme. Now I set up a staging environment where I want to test the latest version with the latest WP version – the problem is, that I don´t see the old paper customizer options. How comes? I need to test it before bringing it live…
Hi me again. So…can I switch my licence to the staging site without breaking my live website? If this work, how to do so? Don´t know where to delete or to fill in the licence key. I really appreciate your anwer <3
Please create a support ticket and we can look into this.
Hi, I really wish to do, but I can´t log in to submit a ticket. It says “Sorry, but that item purchase code has already been registered with another account. Please login to that account to continue, or create a new account with another purchase code.” If I click on “lost password” I don´t get an email. This is confusing.
I already sent you an email 2 weeks ago to explain the situation.
I really need to know how I can switch my licence to the staging site and back (without breaking my live website)
Thanks in advance.
well, I am waiting since weeks for your answer. Again: I cannot login to create a ticket. They say: “Sorry, but that item purchase code has already been registered with another account. Please login to that account to continue, or create a new account with another purchase code.” i don´t know how and why it is like that.
I also do not receive an email when using the “forget password” option by using my member name. so could you pleeeeaaase help me? sent you an email twice. last one: april, 6th at 5:18pm
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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