Discussion on OldStory - Whisky Bar | Pub | Restaurant WordPress Theme

Discussion on OldStory - Whisky Bar | Pub | Restaurant WordPress Theme

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62 comments found.

Is this compatible with elementor 3.10, many of the others say they needed to update their themes because of changes

Hello,

Thank you for contacting us!

We have updated Elementor to 3.10.2 No issues were found. So feel free to upgrade the plugin. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ We recommend making a full backup of your website before any updates.

Regards.



Support Portfolio Website

Thank you so much for the update, great job! The WPBakery Builder was completely messed up somehow without doing anything. Elementor is way better! Feels so good to have an updated theme now. Fully recommended!

Thanks for the awesome review! We really appreciate you taking the time out to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.



Support Portfolio Website

hi, having problem with WPBakery Page Builder. the usual editor is now missing suddenly. all im seeing is the backend code editor.. please advise. using version 6.2

Hello,

Please submit a ticket under “Pre Sales questions” category at https://themerex.net/support/ – our Support team look into that.

This doesn’t require support renewal.

Thank you in advance.



Support Portfolio Website

HI! This theme is discontinued?

Hello,

This theme is still supported.

If you need latest versions of plugins and there is no new theme update, you can always request theme in tickets.

Please submit a ticket under “Pre Sales questions” category at https://themerex.net/support/ – our Support team provide you with latest versions.

This doesn’t require support renewal.

Thank you in advance.



Support Portfolio Website

hello i have problems displaying wpBakery. Everything is only shown to me as text. what can I do?

Hello,

Please submit a ticket at https://themerex.net/support/ – our Support team look into that and assist you.

Thank you in advance.



Support Portfolio Website

Under this theme’s details it says there are two positions for the upper menu, top or side. Does that mean you can have the menu expanded all the time or would it still just show the menu button with the three horizontal lines that you need to click on to expand it. I would need it to be always expanded if that’s an option.

Hello,

There are two header styles.

One with top menu: http://oldstory.ancorathemes.com/home-2/

Another with side menu (with burger menu): http://oldstory.ancorathemes.com

You may set header style with top menu for your website.

Best regards



Support Portfolio Website

I get that but can you do the expanded menu without using the boxed theme?

Hello,

Sure. You may change body style for whole website or for specific page (change it from boxed to wide for home 2 page).

Best regards



Support Portfolio Website

Hi there, tried to change font style in general settings Appearance -> fonts to ubuntu (all) But nothing happening. Search within blog, search by price (shop) categories (shop & blog) and even more doesn’t change. How can I fix it? How can I remove the “Happy Hour” banner on shop site. Didn’t find any information within your documentation. Thanks

Hello,

The shop header content is edited in Appearance -> Theme Options, switch to Blog Woocommerce options at the top. Then you will see the header shortcodes in Header -> Header Custom code. Here is the screenshot: http://prntscr.com/auhila/ .

Please submit a ticket at https://themerex.net/support/ – our Support team check issue with fonts.

Thank you in advance.



Support Portfolio Website

I’m trying to open a support ticket but it’s saying the purchase code is wrong, even though I literally copy and pasted the one that came with the theme I bought! HELP ASAP!

Hello,

Try to submit a ticket using other browser.

Also please make sure that purchase code is correct: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

If the issue is still presented, please submit “Pre-sales” ticket, providing your purchase code in ticket directly, so we’ll check.

Thank you in advance.

Hi Julia, the purchase code is correct. How do I submit pre-sales ticket?

Hello,

Just choose “_Pre-sales Questions” category: http://prntscr.com/mxto3q

Thank you

Seriously, can you fix your support system. When you go leave a ticket it just hangs and nothing happens?

Hello Darren,

Have checked and it works properly.

Try to clear browser’s memory cache.

Btw you support ticket was replied.

Thank you for understanding.

WPBakery Page Builder version 5.6 stopped working…. please advise

Hello,

Try to disable Gutenberg editor in WPBakery Page builder> General settings

If any issues are still presented, please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ and provide your purchase code and website details.

Thank you in advance.

Hi, such a great theme guys! I’m using the tabs feature to create a restaurant menu—I can’t seem to figure out how to change the font of the actual tab text. Am I missing something obvious?

Thanks for your earlier help, it all worked! I was wondering though, how do you change the background image on the top sticky menu? It still has the demo header image and I can’t find settings for it anywhere.

Thanks in advance!

Hello,

You’re more than welcome!

You can change this image by adding the following code in Appearance> Customize> Additional CSS:

.top_panel_wrap_inner { background: url(“images/header.jpg”) !important; }

replacing images/header.jpg with full path to the needed image on your server.

Best regards.

Thanks for the ongoing help.

I’ve set up a google map to be the header/slider of my contact page, and the white logo and contact details in the left top corner look really odd over it, any idea how I could disable them for just that page? (without losing the logo on the sidebar menu also)

I tried not having logo’s in the theme options but that didn’t see much success.

Thanks in advance!

Hello,

I have purchased your theme for a client and have been having issues with the visual composer plugin. The issue just started today and I’m not sure what is wrong. Whenever the visual composer plugin is activated I cannot access the site to edit it, I get the following error: This page isn’t working “site” is currently unable to handle this request HTTP ERROR 500. I’m very concerned that I will not be able to edit the site further.

Please advise.

Thank you.

Hello,

In case you still have the same error when you are logged in admin, please provide your Wordpress username/password and FTP details in the support ticket at https://ancorathemes.ticksy.com//ticket/1616451/. Thank you!

Regards

Before purchase question – is the theme provided with child theme? Still haven’t figured out how to create one, yet would really love to do the changes on child instead of original. Thnx

Hello,

Take our apologies for the delay. We appreciate your interest in our theme! The child theme is included in the theme package so you will be able to make changes in files in the child theme folder.

Regards

Question Before Purchasing: Does your theme support restaurants with multiple locations (2)? On the Contact page can you add multiple map markers and address boxes below?

Hello,

We appreciate your interest in our theme! The theme does not support multi-vendor functionality. In order to have this option, you will need to use additional plugin for Woocommerce. The theme allows to add two Googlemap markers to the map, this is how it looks: http://prntscr.com/iq4zdj Contact details can be easily duplicated using Visual Composer too: http://prntscr.com/iq4zqz

Regards

I just purchased your theme, installed the dummy data, and gone through documentation but the rev slider is still not showing up, what could be the reason? http://dbh.dibmafrica.co.za/

Hello,

The demo sliders can be imported in Appearance -> Install dummy data. As we can see, you managed to import the slider, it is showing fine on the site now: http://prntscr.com/i72dj9 In case you have any further issues, please submit a support ticket at https://ancorathemes.ticksy.com/ – and get qualified help of the tech support team.

Regards

I just tried to activate SSL for the theme however it has insecure content. It looks like it is loading ‘http://oldstory.ancorathemes.com/wp-content/themes/oldstory/skins/oldstory/images/bg.jpg' which it shouldn’t be referencing. So must be hard coded somewhere?

Actually i found the answer. This image url is loading from Appearance -> Fonts and colors -> Background image Perhaps this shouldn’t be hard coded as others will no doubt have the same issue.

Hello Mira,

The background image url is not hard-coded. It can be replaced in admin panel -> Appearance -> Fonts and colors: http://prntscr.com/hkrze1 After demo data is imported, the url can be adjusted.

In case you have any further issues, please contact our support team at https://ancorathemes.ticksy.com/.

Regards

Very nice theme! What is being used for the events/calendar? Is this a plugin?

Hello,

We appreciate your interest in our theme! Events calendar plugin by Modern Tribe is included in the package. Besides, the theme has events shortcode to output the events on the pages.

Regards

Hello, the theme will be updated to version 4.8?

Hello,

We appreciate your interest in our theme! The theme is fully compatible with Wordpress 4.8 version. Feel free to use it.

Regards

Hi, great theme – but everytime i change the texts and choose “update” it is replaces with the standard text again. Only when i use frontend editor are my changes saved. But some elements cannot be changed with frontend editor and then when i change them in back – and click update – all of the content is replaced again :(

Neverming – there were somehow two instances of Visual Composer (+WPBakery Visual Composer) installed – removed one. works now :-)

Hello,

We are glad you managed to solve that. In case you come across any further difficulties, please create a support ticket at https://ancorathemes.ticksy.com/ – and get qualified help of our tech support operators.

Regards

Hi,

Great theme. Could you please tell me how to remove the white border around the revolution slider, it is urgent that it is taken off asap for the client. Thanks

Graham

Hello,

Please add the following lines to Theme Options -> Other -> Your custom css code to remove the borders:

.top_panel_over .slider_wrap .slotholder:after {border:none !important;}

In case you have any further questions, please submit a ticket request at https://ancorathemes.ticksy.com/. Thank you!

Regards

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