32 comments found.
Hi! I’m wondering if landing pages is included in demos? and if it’s compatible with Elementor pro. I’d like to include small sliders inside pages. Thanks!
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs including the landing page.
All of the features displayed in the demo can be achieved with the theme options, templates, custom shortcodes and free version of Elementor. It is not necessary to use Elementor Pro.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, been using the theme for over 2 years and it is good. However, with new Wordpress updates and NO external 3rd party plug-ins the theme is having issues with all pages. When will there be an update and when will PHP8 be expected? Please we need an update for this theme as it is also a premium theme.
Hi there,
We would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, is this theme compatible with PHP 8.0? Thank you
Hello,
The compatibility with PHP 8 hasn’t been added yet, however it will be added in the next update. At the moment we recommend using PHP 7.4.
Support
Edge Portfolio part of
Qode Interactive
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hello~
olema core options -> Social Share menu -> Global Social Share Options
Can I add a new social link here? For example, TikTok, Youtube ?
Hi there,
Thanks for writing in! Only the options that are available in the Social Share menu are currently possible to have, so TikTok and Youtube are not present unfortunately. If you need any further assistance with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hi.
You have a bug that appears only on Safari browser with different demos. You can check for example the Horizontal Projects demo https://olema.qodeinteractive.com/horizontal-projects/
The bottom left position of the portfolio titles that are displayed vertically along the images are going top right.
Can you tell me how to fix it please? Thank you.
.qodef-portfolio-list.qodef-item-layout—info-on-hover-plain.qodef-custom-layout .qodef-e-side{margin-left: -10px; position: relative; bottom: 0; left: 0;}
Hi there,
Thanks for writing in! We could not replicate this on our end checking on Safari, but we have passed this to our dev team to check additionally.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi! the last few weeks wordpress send me email about tecnical problems with the OLEMA CORE plugin. Maybe I think that OLEMA CORE is in conflicts with ELEMENTOR (+ ELEMENTOR PRO).
Un errore di E_ERROR è stato causato nella linea 18 del file /web/htdocs/www.wearedeco.it/home/decostudio/wp-content/plugins/olema-core/inc/shortcodes/accordion/accordion-elementor.php. Messaggio di errore: Uncaught Error: Call to a member function get_base() on bool in /web/htdocs/www.wearedeco.it/home/decostudio/wp-content/plugins/olema-core/inc/shortcodes/accordion/accordion-elementor.php:18
What I have to do?
Hi there,
Please note that our theme is compatibuile and comes with free Elementor version, not Elementor Pro. When it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. Of course, some compatibility issues might occur once in a while and there’s nothing we can do about that. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
If you need any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Do I need 2 codes to use as a subdomain?
Hi there,
You can use theme on subdomains like for example dev.yourdomain.com, blog.yourdomain.com, or shop.yourdomain.com are fine.
We would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code, and one of our support agents will assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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I would like to change the icons to reload the page. The colored dots for other icons. Where can I do it?
Hello,
Thank you for reaching us!
You can change the preloader globally in Olema Core Options > General > Select Page Spinner effect (see this screenshot).
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Is this theme compatible with another visual layout than Elementor?
Hi there,
Thanks for taking an interest!
The theme can be used with WPBakery as well.
Native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well. Do note that WPBakery does not come included within the theme and you will have to create your content on your own using WPBakery.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, do you have any videos in which I can see how the importing of demo and editing is done or how to customize the theme. I am really interested in buying the theme.
Hi there,
Thank you for taking interest in our theme.
For demo import please try following instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature and in case you need further assistance with demo import or any theme related question you can submit a ticket at our Help Center and one of our support agents will gladly help you. Once you purchase the theme you will also get a 6 months free support period. They will gladly help you to set up your website within our theme.
For more detailed overview of the theme backend options please check the documentation in this link.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I’m interested in buying the theme. I would like to now if its possible to take out the 3 dots in the home page, on the slider. I would like that the slide transition between this images but without the dots.
Hi there,
Thanks for taking an interest! Yes you will be able to set this within the Slider Revolution options.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello!
I have your theme and from the beginning it has not loaded fast on Apple devices: iPhone and iPad, is it possible? Because it’s ok on Android and on MacBook/iMac. Do you know how can I check this? Thank you for your help! Best regards, Patricia
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello! I’d like that but the support has expired and I can’t pay for more, sorry. Thanks
Hi there,
Could you please provide us with your website URL so we can check. Also you can always consider extending your support license
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Could you please try to navigate to Olema Core Options > General and disable Smooth Page Transitions.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello!
Thanks for the tip but it was already disabled. Thank you anyway. I can’t pay for more support, it’s a client’s website and she doesn’t pay for more support, so I’m not going to invest on a support with my money if she’s not going to pay me later.
Best regards!
Hi,
Please try adding custom css below to Appearance -> Customize -> Additional CSS:
@media only screen and (max-width: 1000px) {
.qodef-smooth-transition-loader {
display: none;
}
}
Hope this helps!
Support
Edge Portfolio part of
Qode Interactive
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Hello!
Thank you so much for your help! It works!!! Again, thank you so much for this exceptional help!
Best regards! Patricia

Support
Edge Portfolio part of
Qode Interactive
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Hi. Great theme. Is it possible to make sticky menu in standard mode or any mode? If yes, than how to do it?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Edge Portfolio part of
Qode Interactive
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Per chance would anyone know the font used for the Olema Logo?
Hello there,
Font used for logo is “WorkSans” semi-bold.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I send you a message on support platforms on Feb 26, 2021 yesterday. So far I didn’t receive any response yet.
Thanks
Hi there,
We could not locate any request created by your Envato username so could you please provide us with your request ID.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I like the theme very much but since the last Wordpress Update 5.6.2 the Theme doesn’t show me the portfolio pictures if I put it in floating mode the pictures just disappear and I’d very much like them to be in the floating mode. And the Olema label always shows up back again in the corner even tho I’ve deleted it off the media library, so it practically doesn’t exist anymore but still keeps returning to the page by itself even tho i saved it when i removed it what could the reason for that be? are you going to release an Update soon? I’d be really glad if you could help
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Nice theme… when I load the demo it runs really slow… really slow. Any idea why…?
Hi there,
Thanks for taking an interest! Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Google also offers PageSpeed Insights for detailed performance testing, though some people from the programming community say that this tool is not as accurate when it comes to analysing and assessing website performance.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi!
This is pre-sale Q:s – I really like the theme and it would be perfect for my next site – a female art site.
It is simple and clear yet elegant – a touch of storytelling with nice animations and somewhat femine. A nice format to present art and creative artist content.
Your demo is the first I have checked that go that slow – most go quite fast all though they are not optimized which is good marketing. See that you have quite heavy images so that will draw it down certainly.
GTmetrix Grade
Performance 24% Structure 86% 7.8s Fully Loaded Time
I understand what you say but I would suggest you make it faster as it is even hard to check it out when it runs that slow – even as demo – and one start to wonder if the theme is that slow – it is no good show. I waited maybe 8 sec on every page I tried to check out…. As you are a Power Elite Author I must think that you know what you do when it comes to coding though.
I probably want to buy this theme but I really must have a fast theme with very good support that runs very nice with Woo Commerce and that is about it. Could you confirm that this is the case – and the demo is just very bad optimized – I probably buy it. I will use images that is around 800*600 and 40kb or even less as you can compress artworks more that photos.
I will have optimized images – some plugs – sec – cache – seo – woo – - I will have a fast server – and I hope to have a site that can touch around 90 on Gmetrix or so – I can not have any longer loadingtimes here – please tell me if this is not the fastest theme around and by all means recommend any other you have that are faster in that case. I also want to use WPBakery Page Builder going forward.
But I do like this – I want it if it is possible under normal circumstances to make it with a nice speed.
(Please also tell if you have any exciting plans going forward for this theme…)
Best wishes!
athemeplease
Hi there,
Thank you for your suggestion however as we mentioned earlier main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. A lot of depends on your content and the optimization of it as well as choosing a good hosting provider. So what we can suggest you is to focus on your server and your content as well as TTFB, FIrst Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved.
The theme is compatible with WooCommerce and when it comes to WPBakery you should know that it is compatible. However WPBakery does not come included within the theme and the native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well. Do note that you will need to purchase the plugin and build your own content with it, however all our themes shortcodes are compatible with WPBakery.
We do always care about all our themes and try to improve them, any suggestion are welcome for sure.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, i would like to make a presale question. I would like to use the horizontal projects element in a full height row, but not as the only section of homepage. As the third element. After that i would like to use another element (ex. a row with contact form). When scrolling, the projects appear. When the last project appears, and i continue scrolling, will the page scroll down or it will stuck and wiil not scroll to next row? Thanks in advance.
Hi there,
You could add content below, however the arrow needs to be below the slider in order so you can scroll down the page.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi!
I imported all the demo content, but the hover wave effect doesn’t work.
How do I get the hover wave effect to work?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have purchased this theme and am working on a development site. Can you please advise how to turn off the display of Author name and published date on blog posts? Both individual blog post as well as the display of blog posts lists.
Hi there,
Thank you for reaching us!
In Olema Core Options > Blog > Bkog single you can disable the Author info.
Also you could always add this code to Appearance > Customize > Additional CSS
.qodef-e-info-item.qodef-e-info-date.entry-date.published.updated, .qodef-e-info-item.qodef-e-info-author {
display: none !important;
}
If you need any further assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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