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Hi, how can I change these icons, I’ve looked everywhere but haven’t found a solution. Greetings
Thank you for choosing our theme!
You can change the icon for each Service post in admin -> Services, open single Post Options and switch to Blog and Single -> Single page. Please check the screenshot: https://prnt.sc/ee69LUUNaihV
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
I’ve purchased theme.
It’s in PHP, don’t we have this theme HTML only
Thank you for contacting us!
This theme is available in Wordpress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
hello i hope you are well , i send you message on email can you see it please
Thanks for reaching out to us!
Would it be possible for you to provide your email address to locate your request? As soon as you answer this comment, we will remove your reply for security purposes.
To get help for sure, please submit a support ticket at https://themerex.net/support/ Our Tech support team will be glad to assist you with any questions you have.
Hi, I want to buy the theme but I want to use the exact graphics you used in the preview. Where I can Buy or get them for free ? Thanks
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com or .PSD files, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Hi, I have downloaded the theme and installed successfully. I have using the home page 2 design in my site. But I can only see the top header in the home page itself.
If I got to other pages, the header position is not maintained across other pages. Please let me know what I need to do for getting the same header for all the pages with home page 2 format. http://oliveoil.ancorathemes.com/doc/images/homepage_2.jpg
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Hi! Please explain why in Templates main pages (1 and 2) the cart in “1” not show, but in “2” – http://oliveoil.ancorathemes.com/homepage-2/ show? http://snap.ashampoo.com/yR0lafQGiKuG9poGOvZ6Onw8teA8kTGDGgOGLanTlC2kskrBaL0pzVNN1OmfdtjJ We finished to translate Page 2 and now as we wondered that cart not visible. Thanks!
Please note that the different styles of headers are used for the pages. To have the cart for page 2 on mobile, please enable the cart in olive-oil/ templates/ headers / header_7.php file on line 122. Change “false” to “true”: http://prntscr.com/12sx7r2
excellent, done! Please confirm, after Theme update, this code changing will be erase or will be ingored?
In order to save the changes after the theme update, please use a child theme. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
“excellent”, after install child theme the website is broken… Not helped even child deactivating, the main theme resets all setting.
Thank you for informing us in the support ticket that you have managed to solve the issue.
Please feel free to submit a new ticket if you have any questions at https://themerex.net/support/
Hi, how do I insert the “cart” icon (as demo homepage1) in the demo menu of the homepage4 next to the search icon (both desktop and mobile) Can you help me? thank you.
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Hi! How to change font in Produts tile? We change global font, works well, but font in Product still Playfair
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Hello! Please advise about yellow color “Buy now” on slider. We changed accent color everywhere, in Theme settings, in Alt color setting, in Fonts settings & Color schemes – everywhere! But the color still Yellow. Thanks!
The color of “Buy now” button on the slider can be changed under Appearance > Fonts and Colors. Please review the screenshot – https://prnt.sc/12m9rro
Please clear the cache and cookies of the browser and try again. In case you experience any issues, just submit a support ticket at https://themerex.net/support/ and get qualified assistance.
thanks! Clear the cache and cookies of the browser helped (tried to open on other PC without clear cache on current mashine cause many Tabs open)
Happy to help!
Please explain why the Template has low rate of Page Speed? https://developers.google.com/speed/pagespeed/insights/?hl=en&url=http%3A%2F%2Foliveoil.ancorathemes.com%2Fhomepage-4%2F&tab=mobile
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
Google page speed does not measure the speed of the site. If you test the demo site using Pingdom speed test, it is loaded in 2 seconds with performance grade B: http://prntscr.com/12iq4si Please check the following link: https://tools.pingdom.com/#5e4efe9183c00000
Hi! Can I use this Template without WooCommerce? Just to add PayPal e.g.?
Thank you for your interest in our theme!
Sure. You can delete WooCommerce and install any other Paypal payment plugin. However, we cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
when I scroll down, main menu logo disappear even “Logo image (fixed header)” is set.
Top panel style setted is “Featured”.
How can I solve the problem?
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
How can I remove the links from the service items?
The template allows enabling Custom services, then you can add Service items directly in the backend editor – http://prntscr.com/hadepl
Leave URL field for each service item empty, so it won’t be clickable.
I am not sure how this answers my question, the service item is now linked to an other page. I do not want the service items to be linked to any page.
How can I change a service group? I want to show only 3 services in home-1 instead of 4. Your documentation does not tell me how to do that.
I also would like to open a support ticket but I do not have a purchase code…
The Themeforest comments section is meant only for presale and general questions, we are not able to provide detailed support here. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
The purchase code is available in your Themeforest account -> Downloads: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
does it include a customizable random header menu instead of mobile? Is there any example? .Thanks
What do you mean with ‘random header menu’?
i mean if there is a style with horizontal main menu. Thanks
Thanks for your reply.
After updating my website trough FTP (Filezilla), my websites stopped working. I have tried the update on different WP versions, but still no succes.
I tried submitting a support ticket, but my support is expired. I still you hope you can give me an explanation, as I can’t update my theme right now.
Please check our reply to your ‘pre-sale’ ticket.
I have two problems with your site:
1) I get google maps and I can’t remove it
2) if I update the WPBakery Page Builder plugin it destroys the site
1) Please make sure that there is no Google map shortcode added directly on page.
Also check Theme options> Footer> Google map parameters> Show Google map – no and check Post options> Footer > Google map parameters for specific page where map is displaying
2) Please provide your website details in the ticket at https://themerex.net/support/ in “Pre-sales Questions’ tab – our Support team look into that. This doesn’t require support renewal.
I appeal to what was written by the previous user. If I change the colors they are not saved and I am forced to do it by the editor. The mobile version behaves wrong and the cart does not appear. But how can a purchase be concluded without the shopping cart? How do I change the logo for the mobile version? At this point it is better to insert any theme and to integrate WooCommerce. I am really disappointed.
And I add that I won’t open any tickets. They are clear malfunctions (in an ecommerce there is no shopping cart…) that must be written here, to help all users. Thanks.
Sorry for delayed reply – missed your comment.
We highly value our customers’ requests, so we’ll add cart to mobile header in next theme update. It will be released in a while.
If you still have issues with colors, please try once more to submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
I am sorry to say this, but this theme is super-extra-giga complicated. I am not able to use this. It’s just unbelievably complicated for me. I had to format the folders I had it in. I gave up and I would like to get a refund.
Please get back to me. I deleted everything. It’s not about support or help from your side. I just don’t want this theme. Superslow on top of being super complicated. Google site speed test gave it a 3% mark.
What do I need to do? I only purchased it 2 days ago. Two of us spent a good 15 hours on understanding and editing the theme. The parts collapsed, the theme is too rigid. There are millions of code issues. I can’t deal with this. Sorry
We are much concerned about your review as all the website content is managed with a user-friendly Visual Page builder.
Please specify the difficulties you have now in the support ticket at https://themerex.net/support/ .
Our Tech support team will be glad to assist you.
Website loading time depends on many factors like server response time, image optimization, caching etc. Google page speed does not actually measure the speed of your site. Speed – the loading time of your site – is the most important metric which counts for user experience and for SEO. The suggestions of Google page speed are often unrealistic and even impossible.
If you check the demo preview page using Pingdom speed test, it is loaded less than 3 seconds: https://prnt.sc/qhj4fq
As the theme authors, we keep to the Envato refund policy ( http://themeforest.net/page/customer_refund_policy ) and can consider only the claims connected with the quality of the theme itself, its functionality and features.
You may use the following link to submit a refund request: https://themeforest.net/refund_requests/new
Hello I have a problem after activating the theme I cannot access the backoffice with the following error:
Fatal error: Uncaught Error: Call to undefined function submit_button() in /home/agropoleolivier/public_html/new/wp-admin/includes/file.php:2232 Stack trace: #0 /home/agropoleolivier/public_html/new/wp-content/themes/oliveoil/fw/core/core.files.php(166): request_filesystem_credentials('http://www.agro...', 'ftpext', false, false, Array) #1 /home/agropoleolivier/public_html/new/wp-includes/class-wp-hook.php(287): oliveoil_init_filesystem('') #2 /home/agropoleolivier/public_html/new/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array) #3 /home/agropoleolivier/public_html/new/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /home/agropoleolivier/public_html/new/wp-settings.php(524): do_action('after_setup_the...') #5 /home/agropoleolivier/public_html/new/wp-config.php(95): require_once('/home/agropoleo...') #6 /home/agropoleolivier/public_html/new/wp-load.php(37): require_once('/home/agropoleo...') #7 /home/agropoleolivier/public_html/new/wp-admin/admin.php(34): require_once('/home/agropoleo...') #8 in /home/agropoleolivier/public_html/new/wp-admin/includes/file.php on line 2232
Issue is caused by permissions on your server.
In order to fix the issue, you will need to modify wp-config.php file located in the root folder. Please edit the file and add these lines:
The code should be added right after this line:
The screenshot shows the exact location of the code in the file:
Once you added the lines, save the changes to the file. You should be no longer prompted for FTP connection information.
This is the easiest and quickest way to solve the problem. Alternatively, you may contact your hosting provider and ask for their help. They will check your server configuration and provide you with further assistance.
thank you very much it works now
I have to open a ticket (https://support.themerex.net/), but I get the error message
SORRY, SOMETHING WENT WRONG.
License key is not valid! If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/
can you help me?
I tried to open a ticket again and it has now worked.
Most likely it was cache issue.
Please expect our reply to your ticket shortly.
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