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I purchased and installed your theme.
Unfortunately, it conflicts with previously installed plugins.
As a result, I cannot use it as intended.
Do you have a refund for the purchased theme?
We’re working according to the Envato Market rules and follow their refund policy, which you can read more about by this link https://themeforest.net/page/author_refund_policy
Best regards, Crumina
Your theme only works using the Visual composer plugin, without it I cannot create the page that you are showing as a demo.
I am using a different set of plugins.
And I don’t have time to learn how to work with your set.
I think I fully deserve your refund.
Please help! My website in wordpress is showing this error:
was loaded over https, but requested an insecure image
Could you please let me know how to fix this?
Unfortunately, this error doesn’t give enough information for us. To advise you we need to have a look at your site more closely. So, please, provide us with more details to our support system https://support.crumina.net/help-center/tickets/new including your site URL and WP-admin credentials.
I am unable to import demo data for Omni theme. Only the simple home page is available. All other pages are not loading. kindly help us
Please, submit a ticket to https://support.crumina.net/ with your site URL, WP-admin login and password, and our support department will help you to sort it out.
Pre sales question, please. Does it work with WordPress 5.4.1 and PHP 7.3.13?
Unfortunately, it doesn’t for today. We’re thinking about updating this theme, it must take approximately 2 weeks.
Hi Crumina, Thanks! I would like to buy this theme. Do you notify me when the update is ready?
Please, сontact us to firstname.lastname@example.org so we can notify you
Sorry, the right email address is email@example.com
I purchased the theme and unfortunately didn’t pay attention to the PHP version, but I saw in chat that are you sending a compatible version directly to your customers, our version of PHP is 7.3.12, so how can I receive the last updated version?
Thanks in advance
Please, mail us at firstname.lastname@example.org so we could send you the latest version.
Hi, we installed the demo here: http://192.168.0.109/wordpress/. However, for a couple of pages like the homepage the preload image keeps turning up. I saw somebody else as well having this problem. I found an error underneath when turning off the preloader (Customize > main options > Disable preloader animation ). Something like this it says:
Fatal error: Uncaught Error:  operator not supported for strings in /volume2/web/wordpress/wp-content/themes/omni/vc_templates/vc_custom_heading.php:80 Stack trace: #0 /volume2/web/wordpress/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(271): require() #1 /volume2/web/wordpress/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(244): WPBakeryShortCode->loadTemplate(Array, ’’) #2 /volume2/web/wordpress/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(366): WPBakeryShortCode->content(Array, ’’) #3 /volume2/web/wordpress/wp-content/plugins/js_composer/include/helpers/helpers.php(1316): WPBakeryShortCode->output(Array, ’’) #4 /volume2/web/wordpress/wp-includes/shortcodes.php(325): vc_do_shortcode(Array, ’’, ‘vc_custom_headi…’) #5 [internal function]: do_shortcode_tag(Array) #6 /volume2/web/wordpress/wp-includes/shortcodes.php(199): preg_replace_callback(’/\\[(\\[?)(crumin…’, ‘do_shortcode_ta…’ in /volume2/web/wordpress/wp-content/themes/omni/vc_templates/vc_custom_heading.php on line 80
Is there a fix for this?
We sent you the fixed files to your email address. Please, check your inbox.
My Installation is not compatible with PHP <7.0.33. Is there a upgrade available?
This issue is already fixed on our end. The only problem is that Envato doesn’t accept updates for this theme due to new requirements for themes.
Please, mail us at email@example.com and we will send you all the updated files tomorrow morning.
Crumina-Support helped me to solve this case really fast. I’d like to thank them and to say: you can really rely on their support and knowledge!
Thank you for the kind words! We are glad we could help you
Faced a problem with your theme.
Checking the themeforest comments, I saw that you need to submit me
some files to fix it.
The error is: /Applications/XAMPP/xamppfiles/htdocs/wp-content/themes/omni/vc_templates/vc_custom_heading.php
on line 80.
Send an email but got no answer, which is delaying the development of my projetct.
We have just responded to your email and sent the fixed files.
Please be aware that the theme is not compatible with wordpress 5.3. Also no support from the designer team.
Pre sales question please. Does the have the theme sticky menu in mobile version? Does it works in PHP7?
I’m sorry but answer “No” for both your questions.
Hi. I bought the Omni theme. Can someone tell me how to install the demo content? Thank you.
Our support agent answered the ticket in the support system, please check it out.
Best Regards, Crumina.
@Crumina, I am unable to import demo data for Omni theme. Only the simple home page is available. All other pages are not loading. kindly help us
Please, submit a ticket here, clarifying the issue you faced during import demo data, also providing a link to your site with wp-admin credentials, so our support agents could check it from inside.
este tema es compatible con woocomercer?
Actually, the theme is compatible with WooCommerce plugin, but it is not styled with this plugin. If you dont like the styling difference, we will give you a refund.
Hi again, I was checking the pages you have like OMNI welcome banner animation and it displays “this site is experiencing technical difficulties”.. Is there a fix for that? Thanks in advance.
Okay, the only pages that are working correctly are OMNI omni-banner-slider-animation and omni-banner-with-tabs-animation, the other ones displays “this site is experiencing technical difficulties”.. Hopefully there is a fix for that, thanks in advance.
We have just checked the Omni demo site, but we haven’t found any issues. All pages work well. If you still see issues, please, mail us at firstname.lastname@example.org with some screenshots.
Hi! I bought the theme and I love it! however I want to get rid of the “search” button on the menu because I dont need it on the landing page Im working but I dont know where to modify it.
Can you please help me with this issue?
You can remove the search icon on the menu in Customize>Main options section https://d.pr/free/i/eLStqu
Thank you very much!!!!!!!! Have a nice day!
You are welcome
We purchased Omni WordPress theme.
The demo pages are not having the proper images. Unable to proceed with demo pages. Kindly help us.
The images on demo site are copyright protected and were used just for presentation purpose, we have no right to include them to the theme.
So we’ve intentionally replaced them with dummy grey images which our customers can easily change for their own site pictures.
If you mean something else, please submit a ticket on our help center including the link to your site so we could check what is wrong.
If somebody has jQuery(...).magnificPopup is not a function exception like me, it is problem in jquery.magnific-popup.min.js file in omni/js directory. I put there code from CDN https://cdnjs.com/libraries/magnific-popup.js/ and that works!
Thank you for sharing your solution!
It would be great if you point us to the exact location of the error, so we could fix it in the next update.
Hello, after I imported the demo content, the preloader animation of the site keeps running forever. After I disabled the animation, the site presents a fatal error.
I also missed the options of the theme. Is there this option in the menu as in other themes?
We saw your ticket. Please send us the link to your site, wp login credentials and ftp access data in the ticket, so we could investigate and resolve the issue.
I already answered the ticket there. Thank you.
how can we modify the online form? it does not send the information
Please turn to this article to solve the problem with mail sending.
As for forms modification, it requires additional coding, but you can use Contact form 7 plugin instead of default theme form and set it up according to your requirements.
I have a problem with isotope gallery. I want to use it on two different subpages with the same categories but different images attached. I added categories > added photos > added photos to categories > i have choosen the page of attachment on the forth column in the “media” but is still shows only few images from one page. I also tried to change the categories choosen in isotope gallery block and on the bottom of a subpage called “gallery page options” but after changing that all of those few images totally disapperd. Can you please tell me how to fix it, maybe there is another rule to make it that I’ve alredy missed?
Please send us the link to your site and wp login credentials to email@example.com so we could look inside your settings and investigate the problem. Thanks!
Best Regards, Crumina
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