please check as soon as possible my client is waiting please!

replied via mail

thanks many thanks

Good morning and thank you for contacting us.

I’m sorry but you can’t build a new website with the same license key.

A license can be used to create 1 end product. Each installation requires its own license code.

You have to purchase/own a license for each publicly accessible domain install of the theme.

Deactivating or deleting a previously used license doesn’t entitle the license to be reused for a new website.

For more information please check the Envato regular license definitions here - http://themeforest.net/licenses/terms/regular If you want to request more information to Envato: https://www.envato.com/contact/

Hello there is no live website using the license i think i will talk to envato because i just installed the demo and didn’t use the license at all !! And the domain already deleted after 2 months from the installation and all other codecanyon developers change the license easily so i can see you are not a trust worthy developer you just need to take money what is the benefit of having a theme in my downloads if i can’t use it because the developer want to extra charge me for using what i already paid for !!

The information in our possess is where you installed the software (a root domain named palmbeat.co) and when ( Jun 4, 2022 ).

If the installation is in localhost, .local, 127.0.0.1, or “staging.site.com” or any staging subdomain, that could be accounted as staging or testing.

Do you have any additional information to support the information that was a staging location? (screenshot or similar?)

Hello, for a private converstion about your website we have a helpdesk at your disposal

https://www.qantumthemes.com/manuals/sonik/knowledge-base/support/

You need a valid support service to access though

https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support

If you want to have a permanent test/staging site alongside their live site, for testing purposes, you will need 2 licenses.  https://help.market.envato.com/hc/en-us/articles/115005597566-I-m-making-a-test-site-it-s-not-for-sale-or-distribution-and-will-never-be-published-Do-I-need-a-license-Which-one-   If you want to first customise their theme on a staging URL, as long as you delete it first, you can migrate this onto their intended end domain. So same site, same license, just a live domain.   https://help.market.envato.com/hc/en-us/articles/15676035559961-Can-I-use-the-same-license-for-the-test-and-production-site-

Best regards

Excellent! In this case could you please reissue code ending in 9f89838ec97e as we need to move our license (still a test/staging site) from submit.mydomain.com to dev.mydomain.com. We never activated that license to go into production.

submit.mydomain.com does not have your theme any longer and all files associated with it have been removed as you instructed but still unable to activate the aforementioned code on dev.mysite.com

Thanks you

done

Hello. Yes, you can’t access support because your service is indeed expired. You can extend it using this link https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support

About licenses, you can use it on the same domain where it was activated. You can only move it from staging to production once. We can’t provide additional reissues.

The quick solution for you which is also the best solution is to use “local by flywheel” so you can make locally the same URL as the online domain, and the license will work. Then seamlessly clone the site online, and no update is required to the database.

Hello Sorry, everything works thank you

Hello! Thanks for your feedback, sorry for the delay but being saturday morning we were closed at the time of your message. If you still need further help let me know, regards

Hello! The license can be used to make 1 website. Your license was used, and still is in use, on https://webtv.corsemusicevents.fr/

Kind regards Igor

please retry, it seems the domain is slightly different (www) so it needed a reset. Now it should work fine

i no longer has support in. effect but since. the. day, I know how the template works. Do I have to buy another one to get the new one?

You don’t need support to update, I can see you have a license, you can update following the documentation in order to get the Elementor compatibility and plugins.

Also, if you would like our staff to help with the updates, you can extend the support and we will be happy to follow you during the steps to update your website correctly:

https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support

Best regards

Hi, you need an active support service to request technical services, can you kindly udpate your support so we can get in touch and help with this? Thanks!

Good morning and thanks for contacting us, your ticket was replied 40 minutes after it was opened. Please note that our HD doesn’t send email notifications, you need to check your profile for the replies

https://capture.dropbox.com/JsvucbhxO1G3Oiiu

Also, the theme is installed on 2 websites, this is a license violation, please purchase a second license to make 2 installations.

Best regards

We don’t have the theme on installed on two websites as the previous is no longer in use and have been pulled down. We only have 1 installation. You can confirm.

Good afternoon and thanks for your feedback on this.

I totally understand your point of view, but it’s forbidden for us by the Envato license terms, which we are subject too as authors, to allow the creation of multiple websites with the same license, independently on the current state of the website.

Dismissing a website doesn’t entitle the license for reuse.

To explore this further, I’d recommend reaching out to Envato directly. You can easily do this by printing out this page and contacting them through this link: https://www.envato.com/contact/

If Envato gives you the green light to use the same license key for a new website, I’m here to assist you every step of the way. However, it’s important to note that in our past interactions with Envato, they’ve made it quite clear that they’re not in favor of allowing this, so it’s best to be prepared for similar feedback from them.

Let me know how it goes, and I’m here to help if you need anything else!

You need to use AIOSEO or similar to set your sharing metadata, or YOAST or similar… this requires specific plugins to set which title and image should appear when shared and is not managed by our theme…

Hello! From our records, the license was used on: Apr 17, 2021 at 14:55 for the site 9311network.com

And now I see an installation atempt on https://rapandstats.com

I’m very sorry but you can’t make a new website with the same license, disregarding the status of the first installation.

A license can be used to create 1 end product. Each installation requires its own license code.

You have to purchase/own a license for each publicly accessible domain install of the theme.

Deactivating or deleting a previously used license doesn’t entitle the license to be reused for a new website.

For more information please check the Envato regular license definitions here - http://themeforest.net/licenses/terms/regular If you want to request more information to Envato: https://www.envato.com/contact/

Best regards

Good evening and thank you for contacting us.

I’m sorry but you can’t build a new website with the same license key: a license can be used to create 1 end product. Each installation requires its own license code.

You have to purchase/own a license for each publicly accessible domain install of the theme. Deactivating or deleting a previously used license doesn’t entitle the license to be reused for a new website.

For more information please check the Envato regular license definitions here - http://themeforest.net/licenses/terms/regular If you want to request more information to Envato: https://www.envato.com/contact/

Best regards Igor

Buenas tardes, parece que su servicio de soporte ha caducado desde hace 1 año. Por favor actualize el servicio para acceder a nuestro departamento tecnico. Un saludo

Hello and thanks for contacting us! The theme is perfectly working and up to date (last udpate 4 august 2023). If you have any problem, our helpdesk is here to help: https://www.qantumthemes.com/helpdesk/

Anything else I can do for you?

Hello and thanks for contacting us. To get support please make sure to extend your support service, because it appears to be expired. Thanks for your kind collaboration, Best regards

Sir, This happened with the latest update. Not my fault. It was working fine before.

I understand but the theme works perfectly, so the issue is in your specific installation. This means that our tech department needs to investigate your specific server configuration, other installed plugins and WordPress settings.

This is something that doesn’t depend on a product fault, but on a specific case, and requires an active support service to be addressed.

yes, that’s in the wordpress group of widgets: https://capture.dropbox.com/Vsd6kUVvtnBAe9Ax

Hello, we just made a full test to make sure there is no theme issue. Everything is working perfectly on wordpress 6.2.2

this means there could be a specific issue on your website, perhalps linked to caching or conflict to other plugins. This requires to be problerly checked by our tech support.

We will log into your website and find out what’s the problem.

Please open a ticket on our helpdesk, make sure to add your wordpress link, username and password, and backup your site as standard procedure

https://www.qantumthemes.com/helpdesk/forums/forum/onair2-theme-support/

Our helpdesk is private and secure, so we can exchange more details that cannot be shared here in the public forum.

Best regards

Thank you so much. I keep requesting that I receive the email to change the password and it never arrives. Could you check if your ticket holder works well? I clarify that I also see the spam tray

Hi, the email could be ending in your spam bin. Please write to support@qantumthemes.com and indicatee the helpdesk email and purchase code, we will send you the helpdesk password ready to go.

Thanks!

Hello, yes, sure we cab help! To get tech support for your website, you need the following:

1) A valid theme license, since it seems your profile is not linbked to any purchse for our products

2) Open a ticket on our helpdesk, at this link https://www.qantumthemes.com/helpdesk/forums/forum/onair2-theme-support/?swcfpc=1

Our tech department will be happy to help! Best regards

Please contact us via pm so we can check your data, and include your purchase code. Thanks

how can I pm you

Hi I can se you already contacted us, thanks and have a nice day