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Out of nowhere, it stopped working? When I share news on Twitter, the image of the news DOES NOT APPEAR!
You need to use AIOSEO or similar to set your sharing metadata, or YOAST or similar… this requires specific plugins to set which title and image should appear when shared and is not managed by our theme…
Hey, Im trying to reset my purchase codes but dont remeber my log in info now i cant even add a ticket, i have tons of products with you can you please assist?
From our records, the license was used on: Apr 17, 2021 at 14:55
for the site 9311network.com
And now I see an installation atempt on https://rapandstats.com
I’m very sorry but you can’t make a new website with the same license, disregarding the status of the first installation.
A license can be used to create 1 end product. Each installation requires its own license code.
You have to purchase/own a license for each publicly accessible domain install of the theme.
Deactivating or deleting a previously used license doesn’t entitle the license to be reused for a new website.
Good evening! when I purchased this product, I registered it for one domain name. Now I have not used this domain for a long time and would like to re-register it for a new one. Is it possible and what is needed for this?
Good evening and thank you for contacting us.
I’m sorry but you can’t build a new website with the same license key: a license can be used to create 1 end product. Each installation requires its own license code.
You have to purchase/own a license for each publicly accessible domain install of the theme. Deactivating or deleting a previously used license doesn’t entitle the license to be reused for a new website.
al momento de instalar y activar el tema me sale Ha habido un error crítico en esta web.alguna solucion
Buenas tardes, parece que su servicio de soporte ha caducado desde hace 1 año. Por favor actualize el servicio para acceder a nuestro departamento tecnico.
I want to buy this theme, but first will have any problems with purchased code not, theme crushing or bugs? etc
Anything else I can do for you?
I updated the theme to latest version and all my TV shows links have stopped working. When I click on “LEARN MORE”, the show page opens with 404 Error. It was working fine before. https://www.royaltimetv.com/show-schedule/
Hello and thanks for contacting us. To get support please make sure to extend your support service, because it appears to be expired.
Thanks for your kind collaboration,
Sir, This happened with the latest update. Not my fault. It was working fine before.
I understand but the theme works perfectly, so the issue is in your specific installation.
This means that our tech department needs to investigate your specific server configuration, other installed plugins and WordPress settings.
This is something that doesn’t depend on a product fault, but on a specific case, and requires an active support service to be addressed.
Hello, is there a way to place the ad banner widget inside an elementor page?
It is in footer, but is it not possible to place it higher up? thank you
yes, that’s in the wordpress group of widgets: https://capture.dropbox.com/Vsd6kUVvtnBAe9Ax
Hello. I have updated to the latest version of the theme and plugins.
I have the drawback that it does not allow me to add, delete or modify the programs that we have in the schedules.
I want to get a ticket but I don’t get the confirmation email for this reason I ask this question here
Hello, we just made a full test to make sure there is no theme issue.
Everything is working perfectly on wordpress 6.2.2
this means there could be a specific issue on your website, perhalps linked to caching or conflict to other plugins.
This requires to be problerly checked by our tech support.
We will log into your website and find out what’s the problem.
Please open a ticket on our helpdesk, make sure to add your wordpress link, username and password, and backup your site as standard procedure
Our helpdesk is private and secure, so we can exchange more details that cannot be shared here in the public forum.
Thank you so much. I keep requesting that I receive the email to change the password and it never arrives. Could you check if your ticket holder works well? I clarify that I also see the spam tray
Hi, the email could be ending in your spam bin.
Please write to firstname.lastname@example.org and indicatee the helpdesk email and purchase code, we will send you the helpdesk password ready to go.
i need someone to help me link my shoutcast radio station to onair2 radio theme player on website. Can someone do for me and ill pay them? i need for music to be playing and song, artist, and album cover showing on player.
Hello, yes, sure we cab help!
To get tech support for your website, you need the following:
1) A valid theme license, since it seems your profile is not linbked to any purchse for our products
Our tech department will be happy to help!
i cant use my theme and its not installed anywhere Error: your purchase code is already in use on another website, contact our helpdesk to reissue the license.
Please contact us via pm so we can check your data, and include your purchase code. Thanks
how can I pm you
Hi I can se you already contacted us,
thanks and have a nice day
Your helpdesk is not accepting purchase ticket. Purchase code is working either on the same domain.
I even renewed by support. But there is no way to contact or get the support.
Good morning, I’m on it please give me a minute.
It seems your helopdesk username is not Zainraja011, so I can’t find it. Can you please provide me the username or email?
Never mind, I’ve found the username from the domain linked to the license. The Support has been correctly udpated in the HelpDesk.
You can now login and open tickets
I need my license reset for our site migration and have issue creating ticket need it asap
Good morning and thanks for contacting us.
To make a new website, you need a new license, I’m sorry but you can’t use this same license.
The theme was used to make the website
from date Oct 19, 2020
You’re now making a completely different website:
I’m sorry but you can’t build a new website with the same license key.
Updated my live site to the latest theme, installed elementor and I don’t have any of the onair custom widgets. How do you activate those custom widgets? I’m trying to convert from wpbakery to using elementor for the site.
Good morning and thanks for contacting us, I’ve found a ticket on our helpdesk (thanks) which was replied with a request of informations so our tech office can login and fix this for you.
Hey Qantum team. I have been using the theme for 4+ years now and it’s great.
Just some feedback we’ve encountered since the last upgrade to V5: some of our colors changed and it seems the “accent” color governs a lot of things including some of our link-based headings and the nav background hover color. When trying to adjust these in CSS we’ve noticed that some of your core CSS classes have !important tags on them, making them nearly impossible to override. In our opinion, core theme code should be streamlined enough to never use !important tags. Is there any way you can remedy this is future versions?
Example: .qt-main a .. color has !important tag, overriding our setting. This is the “accent” color in the customizer and I don’t understand why it’s changing all our link colors. It wasn’t that way before we upgraded to V5. Every one of our links throughout the site which were all white text, even the text on our buttons has changed to this accent color and because of the !important tag in your CSS we can’t override it without adding lots of custom CSS. When I change the ‘accent’ color to white it fixes our links and buttons but it also changes the background hover color of the nav menu items… white background on white text doesn’t look great.
Is there a fix for this?
Hi, we made some deep rebuild of the framework taking advantage of the new CSS variablers technology, which allows to have a rendering of the CSS and of the customizer about 20x faster.
Also, some css parts before were messy because were the result of multiple tiny changes.
All this has been updated and unificated, and now things are working in the way they should have always worked.
The downside is that you may need to set again some colors from the customizer, but is a tiny disadvantage compared to the massive performance update this meant.
Also, the changes were required for the Elementor compatibility.
In the old version some colors were NOT correctly applied, meaning your site in the way you saw it was NOT meant to look like that, and those tiny details hacve been udpated.
Also, other minor changes occurred because it was not possible to do certain things how they were before for the effect pg the CSS written in PHP.
NOTE ON CSS
You can always overwrite css, despite the !Important tag. you just need to copy the same css rule and paste it in the additional css of the customizer, it will be printed as last and get higher priority.
I need immediate help. I have a client whose website was just made live on his primary domain. He is debuting his website in 6 hours. Yet, my license code says it has already been used. I purchased this code 14 days ago, built it on a testing domain (Cloudways) and now my client can’t have their website ready on time, because your licensing system sucks. I tried to submit a support ticket and it says that my license code is invalid. I literally purchased it 2 weeks ago. How is it not valid? I need this fixed immediately.
Hello, no problem, please juse write us an email at email@example.com and include your purchase code.
Never mind, no need to send emails, I see the license was switched to a temporary domain and then back to the original one.
Please retry now, it should work fine. If not, please send the email.
Morning, I have two licenses for your theme, and unfortunately you have decided to abandon slider revolution. I am still using WP Bakery because elementor is not an option. Please recommend a post slider that is compatible with your theme without breaking everything.
Good morning, you can still use the previous version of the slider which was provided with the theme, it should work fine.
The problem was with version 6 because it was not compatible with Ajax page load anymore. Also, people are dropping sliders nwoadays, in favor of better performance options.
And our theme already include a couple of other sliders for news and shows which don’t affect the page speed.
If you need anything different I can only recommend testing what’s on the market but there is none in particular that we tested for this purpose.
i have tryed to make a support ticket but your helpdesk tells me someone else has licens for my product, but that is wrong…
I must move my website and reinstall it och a new host (still the same domain) is it possible to get that new install the license? i am a private person not a copmpany
Hello, your support expired so you need to renew the service in order to requst support.
Also, the license is to make 1 installation.
Well before i waste my money on support, i need to know if i must buy a new licens, or if it is possible to move the license.
You are robbing me of money if i must first buy support and then also a new licens… that is a bit greedy?
i am still using the same domain just must move to a different host. i am only using one public website, i already own a licens and i am only going to have one publicity accessible domain install ot the theme
So no? i must buy another licens?
or yes, buy support and you can help me move the licens to a new install on the same domain?
If the domain is the same, you can reinstall everything and reuse the same license. Also, you don’t need to extend the support to make a new installation. But the domain has to be exactly the same.
From our records, your first installation was on
in date Feb 15, 2020 at 09:06
So I see it seems a staging site for the same site, but both installations can’t be done at the same time.
If you want to have a permanent test/staging site alongside their live site, for testing purposes, you will need 2 licenses. https://help.market.envato.com/hc/en-us/articles/115005597566-I-m-making-a-test-site-it-s-not-for-sale-or-distribution-and-will-never-be-published-Do-I-need-a-license-Which-one-
No i dont need a test site, i am moving the site from one host to another.
And i will point the domain from puls* to https://utelyc*****/pulsefm, so the exact same domain.
So if i take my old site offline i will be able to move it on the same licens?
If you clone the site in the exact same domain, the license will work fine
1. Every time I click the red play button seen in top right of website, the song name to the left changes, shouldn’t it only show what’s currently being played and not change on button click, is this a bug?
2. Do the “charts” reflect the actual songs being streamed in the non stop live player?
3. Do the charts update automatically, if so, how often?
4. What file type are needed for the non stop live radio? Do i have to provide an mp3/wav or can it stream from SoundCloud instead?
5. Is there a backend function in wordpress to create a playlist for the non stop radio stream or do i have to use some kind of third party software such as ShoutCAST 2?
Hello and thanks for the questions
1. Not a bug, if you click the button the player doens’t know what you click until you do, and then it needs to udpate accordingly.
2.3. Charts are managed manually
you can’t stream from Soundcloud since you can’t access the direct stream file.
You can embed a soundcloud player in the page anyway, no problem.
5. Precisely, you need a streamng server. A stream requires to be encoded server-side so you can’t stream an audio from the same server where there is a website running, since are completely different operative systems.
1. Every time i click the button it shows a different song title. So its NOT reflecting whats being played in the non stop audio. Please check your demo…..
There is no such issue happening here… Not any user has this issue on his website. The player Is dead simple, opens the json of the feed and reads the track, every 15 seconds. If you pause and play again, and the song was not refreshed yet, it will trigger an instant refresh and display the new song.
Tracks are not taken from some magic random cylinder…
Hi, I installed the theme on my temporal domain, the domain got deleted, I reinstalled the domain and when I try to reactivate the license it says that is already used. How can I fix this? I am using the same domain, same hosting, same everything.
Please contact us via mail at firstname.lastname@example.org and include your purchase code so we can have a look
Hey amazing Qantum Themes team.
Is there any way of having a recurring event listed? If not this would be a welcome addition/alteration to your events functionality. For example, we have local events that happen every weekend that we list on our website and we’d love to not have to re-list them for every week.
Thanks for the suggestion, we can’t promise anything but, in case more customers ask for it, we will implement the feature.
^^ This is something we would like too.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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