130 comments found.
Is this theme still active? Demo sites don’t work.
Hello,
Yes, the theme is regularly updated and well maintained.
I’ve just checked the demos and they’re fine on my end.
Could you please provide a screenshot of what you’re seeing?
Thank you!
Sorry, now I see I got themes wrong. The problem is with OVERFLOW.
There was an issue with our demo server setup and it has been resolved now. Thanks a lot for letting us know.
Hi there! How exactly can I upload ads and banners via the WordPress customizer? I can’t find a way. Thanks
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Lovely theme! Pre-sales question. I would need to add a section or two on the homepage, for instance an About excerpt with photo and text about the lifestyle blogger. Is there a way to add sections to Once’s homepage? I saw your Support page on “Additional Content” but there wasn’t much info on that and if it would work for this theme’s homepage. Thanks! (PS: If it does work this would be a great selling point to demonstrate.)
Hello,
In the theme Once, the Home page has pre-made sections that can be customized via the site settings. If you need to add new sections to this particular template, then you can use a Child Theme for this, or use a static page for the Home page and there you can add any sections, blocks, sidebars and so on that you need through the editor.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hello there, my ahrefs keeps showing me a “HTTP status code 409 Conflict – Java Script is broken” about the newsletter signup form of ONCE on every page of our website that its shown – How can I solve this?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello. Is this theme responsive?
Hello,
The theme is responsive and looks great on any device.
If you have any further questions or need any assistance, please
Please open a ticket via our ticket system at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
I’m trying to access the Code Supply website and its just not loading at all. Is the website disabled right now? If so, I can’t finish installing the theme I just paid for.
Please check again, the site is available.
Hello there, im trying to find out how to change the mailchimp text into german (e.g. “First Name” and the conformation notification after clicking signup) but I cant find it. How can I translate these things?
Hello,
How to translate the topic you can find in the following article. https://codesupply.co/documentation/once/getting-started/theme-translation/If you have any more questions, we provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
I found a lot to translate but not the newsletter subscription parts. Please be more specific :/
Hello,
You should search to translate these strings from Powerkit plugin.
If you have difficulties with the translate, you can open a ticket and we will help you.
I found it! Thank you a lot
You are welcome!
Hello, if I buy a license, I will be able to download the new updates of the theme.
Hello,
The theme license has no limit on downloading theme updates.
Thanks a lot for your purchase!
Hello, I recently updated a post and it now shows the date for the update but I want it to show original published date. How can I set this?
Hello,
You can select date type in Appearance > Customize > Miscellaneous Settings ‘Display published date instead of modified date’.
If you still have questions, We provide support via our ticket system only.
Please open a ticket via our ticket system at https://codesupply.co/support and our support agents will help you promptly.
Thanks.
Hi, can I use a text for the title of the site instead of image text for examples “Once”?
Hello,
You can use either text or logo image in theme settings. How it looks you can see in this screenshot. https://prnt.sc/2b1u-3yZcDzM
Is it possible to remove the Post Date? Thank you so much.
Post meta such as date, author, reading time, and so on, they can be activated or deactivated each separately.
Hello! Does this support or will soon support WordPress 6?
Hello,
The theme fully supports WordPress 6.0.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, could you update this theme to support dark mode?
Hello,
Many thanks for your feature request. We’ll consider implementing this in one of our future updates, if there’re more similar requests from other users.
Thanks!
Ok thanks
hello! I have opened a ticket several days ago and I have not received a response… can you listen to me?
We are updating our website and we have detected that when activating the kirki plugin, the page starts to work slowly.
Can you tell us if it has happened to another client and how it has been solved?
We have everything updated and we have reviewed all the plugins to verify that this is not the case.
Hello,
Could you please provide your ticket ID?
Thanks for your purchase!
Hello, your demo/website mentions a price of $39,- did the theme got more expensive? As it’s $59,- here.
Hello,
The current price is $59. Thanks for noticing!
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
We currently use your Authentic theme but needed more features like those included in this theme. We just noticed however, after purchasing this theme that there might not be a video/gallery format to posts. And is there a “Review” feature? Thanks so much 
We went ahead and purchased this theme and discovered that there is no featured video option. Your demos show little white video and image icons as if they already were with this theme 
Our video posts typically don’t have much content, so a feature image and a couple of short paragraphs, followed by a video doesn’t look very appealing. Is this going to be added in a future update? I am really hoping so.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi. Thanks for getting back so quickly I opened a ticket as well, #111029
I can’t seem to figure out how to create ‘Mega menus’ after enabling them and this isn’t addressed in your documentation – could you point me in the right direction please?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Best regards,
Code Supply Co.
Hello,
This is a great theme. Thanks for the great work! I just want to ask you something about it. I see that you have dark mode in your other themes. Are you planning on integrating it in Once too?
Any answers please?
Hello,
Many thanks for your feature request. We’ll consider implementing this in one of our future updates, if there’re more similar requests from other users.
Best regards,
Code Supply Co.
Hey,
Thank you very much.
Best regards, ToneHQ
Hey there,
I recently downloaded Once through Envato Elements which means without support. Now I cannot get to work something I was really looking forward to. How much would support cost?
Regards,
a happy code supply theme user for 3 years and counting
Hello,
You’ll have to purchase a standalone theme license on ThemeForest. This will include a 6 month support period.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, I raised an issue on the support tool but haven’t had any answer (It’s been 4 days) and now getting logged out with Wordfence. + I bought a second licence for an other site and all I’m seeing is a blank page. Can someone please get back to me? Thanks!
Hello,
Our support agents reply within 24 hours or sooner on business days. Please rest assured they will get back to you shortly.
Thanks for your patience and your purchase!
when will you be doing updates and adding features
Hello,
The theme is up to date and compatible with the latest WordPress version.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
