137 comments found.
Hello sir, theme setting is not working i get this message:
Could not receive data from the server, try another time, or contact support. Also your support site not working as well.
Hello,
Our server is currently undergoing updates, and we apologize for any inconvenience caused. The site will be available shortly. In the meantime, if you need immediate assistance, please reach out to our support email support@codesupply.co, and one of our agents will be happy to assist you.
Thanks a lot for your understanding for your purchase!
hello sir, i send email now. thank you
Hello,
Thank you, your request has been received and you have already been answered.
Thanks.
Hello,
Thank you for your patience. We are pleased to inform you that the server is now operational. Please check the issue again, everything should be functioning as intended. If you encounter any further issues, please don’t hesitate to reach out.
Thanks!
verry fast support response. best customer service
Thanks!
PRE-PURCHASE Hi, I have question that makes me hesitate to buy: can I create table of content in a blog post? I couldn’t find any demo for this function
Hello,
We recommend to use the TOC module from Powerkit plugin. Working example at the link https://oncetheme.com/once/shortcodes/table-of-contents/
Thank you for your interest in our theme and looking forward to seeing you among our customers.
...
PRE-PURCHASE Hi, I have a very important question that makes me hesitate to buy: can I build a couple of landing pages with Elementor but inside your theme in addition to the blog? I didn’t find any demo with this case. Thanks in advance
Hello,
Using the Elementor plugin you can create different pages but these pages cannot be used in place of the main page. If you need landing pages as internal pages, you can safely create them using the Elementor.
Thanks for your interest in our Theme.
Thank you for a prompt reply. Yes, I need a landing page as a homepage and a blog as an internal section
Hello,
In this Theme, unfortunately, it is not possible to assign another page as the home page. You can only implement this through a Child theme by editing the index.php file.
Thanks.
Hi there, I just purchased the theme from Envato Elements, but I have a problem with changing the font family in powerkit social links. There is no option to change from standard font to Montserrat. And I couldn’t find any information about this in the documentation. Can you please help me with that? Its not possible to submit a ticket, because I have only a envato elements licence code, but not a purchase code. And your ticket system doesn’t accept licence codes.
Solved! 
Hello,
Great, I’m glad you made it through.
Hello, I have the Theme installed on my site and it gives an error on the cell phone, the title next to the responsive menu icon overlaps, the site is https://www.carlosrousseau.me/
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thank you for your interest in our Theme!
Hi, how do I locate your changelog?
Hello,
You can see the Changelog in the documentation on the page Changelog https://codesupply.co/documentation/once/changelog/Thank you for your interest in our theme and looking forward to seeing you among our customers.
Pre-sale questions. Theme looks great. Doubting between this one and Authentic. What I like about this one is the minimal look, the underline when you hover over the menu, the search bar, the most trending stories design. However it seems to be missing some features that I really like in Authentic.
Is there any chance you will be adding these in a future update: - Popups, such as https://authentictheme.com/bright-minds/popups/ - Portfolio - Reviews, such as https://authentictheme.com/revolver/2019/05/03/why-your-new-car-should-actually-be-an-old-car/ - Share buttons, such as https://authentictheme.com/revolver/blocks/share-buttons/ - Post Tiles where the title is placed on the photo such as https://authentictheme.com/bright-minds/
Thank you
Hello,
1. Popups are not part of the theme, they are created via a plugin Advanced Popups. https://wordpress.org/plugins/advanced-popups/
2. To use Reviews, you can use the plugin Absolute Reviews https://wordpress.org/plugins/absolute-reviews/
3. Share buttons are part of the plugin Powerkit.https://wordpress.org/plugins/powerkit/
For other questions, I will answer you this way, these are two different themes, they have different designs and functionality, and each was designed separately and it cannot be that both themes have the same functionality and appearance, each of them has its own advantages.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, of course I understand it’s 2 different themes and the appearance and functionality will be different. The question was whether you would perhaps add the features I asked about, in a future update. Not if they would look the exact same. I can see that Authentic was recently updated, and this theme, Once, isn’t.
I can see that your theme Chloe for instance, does have the same appearance and functionality for the feature pop-ups as Authentic (these nicely designed subscription forms.) So I was curious whether a new update was coming with some of these features for Once as well.
Hello,
The Once demo site does not have a page for viewing popups, but the popups modals do not depend on the theme, since this functionality is from the Advanced Popups plugin, and this plugin can be used not only with our themes, but also with any others.
After purchasing the theme, you can contact our technical support via ticket system https://codesupply.co/support and our support agents will be happy to show you how to create such popups, reviews blocks, social media buttons and so on.
Is this theme SEO optimized? Support php 8.1 and also the latest wordpress versions? I ask this because I see that the last update dates back to 30 October 2022.
Hello,
The theme supports basic SEO structure, was previously tested in new versions of PHP, and beta versions of WordPress and at the moment everything is ok and the theme does not need to be updated to be compatible with new versions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Is this theme still active? Demo sites don’t work.
Hello,
Yes, the theme is regularly updated and well maintained.
I’ve just checked the demos and they’re fine on my end.
Could you please provide a screenshot of what you’re seeing?
Thank you!
Sorry, now I see I got themes wrong. The problem is with OVERFLOW.
There was an issue with our demo server setup and it has been resolved now. Thanks a lot for letting us know.
Hi there! How exactly can I upload ads and banners via the WordPress customizer? I can’t find a way. Thanks
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Lovely theme! Pre-sales question. I would need to add a section or two on the homepage, for instance an About excerpt with photo and text about the lifestyle blogger. Is there a way to add sections to Once’s homepage? I saw your Support page on “Additional Content” but there wasn’t much info on that and if it would work for this theme’s homepage. Thanks! (PS: If it does work this would be a great selling point to demonstrate.)
Hello,
In the theme Once, the Home page has pre-made sections that can be customized via the site settings. If you need to add new sections to this particular template, then you can use a Child Theme for this, or use a static page for the Home page and there you can add any sections, blocks, sidebars and so on that you need through the editor.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hello there, my ahrefs keeps showing me a “HTTP status code 409 Conflict – Java Script is broken” about the newsletter signup form of ONCE on every page of our website that its shown – How can I solve this?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello. Is this theme responsive?
Hello,
The theme is responsive and looks great on any device.
If you have any further questions or need any assistance, please
Please open a ticket via our ticket system at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
I’m trying to access the Code Supply website and its just not loading at all. Is the website disabled right now? If so, I can’t finish installing the theme I just paid for.
Please check again, the site is available.
Hello there, im trying to find out how to change the mailchimp text into german (e.g. “First Name” and the conformation notification after clicking signup) but I cant find it. How can I translate these things?
Hello,
How to translate the topic you can find in the following article. https://codesupply.co/documentation/once/getting-started/theme-translation/If you have any more questions, we provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
I found a lot to translate but not the newsletter subscription parts. Please be more specific :/
Hello,
You should search to translate these strings from Powerkit plugin.
If you have difficulties with the translate, you can open a ticket and we will help you.
I found it! Thank you a lot
You are welcome!
Hello, if I buy a license, I will be able to download the new updates of the theme.
Hello,
The theme license has no limit on downloading theme updates.
Thanks a lot for your purchase!
Hello, I recently updated a post and it now shows the date for the update but I want it to show original published date. How can I set this?
Hello,
You can select date type in Appearance > Customize > Miscellaneous Settings ‘Display published date instead of modified date’.
If you still have questions, We provide support via our ticket system only.
Please open a ticket via our ticket system at https://codesupply.co/support and our support agents will help you promptly.
Thanks.
Hi, can I use a text for the title of the site instead of image text for examples “Once”?
Hello,
You can use either text or logo image in theme settings. How it looks you can see in this screenshot. https://prnt.sc/2b1u-3yZcDzM
Is it possible to remove the Post Date? Thank you so much.
Post meta such as date, author, reading time, and so on, they can be activated or deactivated each separately.
Hello! Does this support or will soon support WordPress 6?
Hello,
The theme fully supports WordPress 6.0.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, could you update this theme to support dark mode?
Hello,
Many thanks for your feature request. We’ll consider implementing this in one of our future updates, if there’re more similar requests from other users.
Thanks!
Ok thanks
hello! I have opened a ticket several days ago and I have not received a response… can you listen to me?
We are updating our website and we have detected that when activating the kirki plugin, the page starts to work slowly.
Can you tell us if it has happened to another client and how it has been solved?
We have everything updated and we have reviewed all the plugins to verify that this is not the case.
Hello,
Could you please provide your ticket ID?
Thanks for your purchase!
