218 comments found.
Full download no document, only file install theme.
Hi.,
Thank you for contacting us.
Theme documentation : http://buddhathemes.docs.wedesignthemes.com/hydro-one-page/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
please reply still my sliders not working 
please help
much upset due to no response long time legally it wrong can i get refund my money
Hi.,
Sorry for the inconvenience..
The past three days were holiday for us, Can you please send some video reference of your slider issues. We will help you.
Regards., DesignThemes Support.
About slider in not working please solve this issue
chrome-extension://fdpohaocaechififmbbbbbknoalclacl/capture.html?id=204&url=https%3A%2F%2Fwww.hitechpipes.in%2Fdemo%2F
https://www.hitechpipes.in/demo/may be we will loose this client please help 1: (banner is not able to create as slider include video https://prnt.sc/v82012 ) 2: (about section is not able to create auto slider also old images deleted till yesterday it was their https://prnt.sc/v8221y ) 3: elementor is much slow as we already purchase many other themes but all was fine for elementor.
you can see all image left side w8ing is showing how i will work on that elementor. please confirm exact issue at least i can save my customer
Hi ammaiya.,
Sorry for the inconvenience, it is our theme bug and we will update it in our next version.
Regards., DesignThemes Support.
so what u think when i expect next version will you provide me another option
May be you can try revolution slider or layerslider in that section.
if in ur demo slider is working so can you put same for https://prnt.sc/v8221y
Hi.,
We replied to your mail ID. Please have a look.
Regards., DesignThemes Support.
i uploaded my data also removed 3rd time can you help me please ur suggestion it is typical now
Hi.,
Please check your site now – https://prnt.sc/v4lomk It takes sometime to load. So please change following server values and check it again.
i) max_execution_time equal to 600.
ii) max_input_time equal to -1.
iii) max_input_vars equal to 5000.
Regards., DesignThemes Support.
did that too still elementor is not working infact this issue is only one home page like slider about page and main banner is not working properly please help
Hi.,
Will fix one by one, Please send video reference of your slider issues. So that we can get a clear view and fix it.
Regards., DesignThemes Support.
hi is any update for elementor it is not able to login please help or let me know provide me some solution i can pay for that too its much urgent now
Hi.,
Please check your site now – https://prnt.sc/v4lomk It takes sometime to load. So please change following server values and check it again.
i) max_execution_time equal to 600.
ii) max_input_time equal to -1.
iii) max_input_vars equal to 5000.
Regards., DesignThemes Support.
i did that too still elementor is not working infact this issue is only one home page like slider about page and main banner is not working properly please help
Hi.,
Will fix one by one, Please send video reference of your slider issues. So that we can get a clear view and fix it.
Regards., DesignThemes Support.
Hi.,
We replied to your mail ID. Please have a look.
Regards., DesignThemes Support.
as u said i done that enable curl please check also my admin details are not working
much urgent to resolve please help me
Hi.,
We replied to your mail ID. Please have a look.
yes thanks login is working but still facing issues for site element plugin not able to edit data infect loading issue
much urgent to resolve this
Hi.,
Please check your site now – https://prnt.sc/v4lomk It takes sometime to load. So please change following server values and check it again.
i) max_execution_time equal to 600.
ii) max_input_time equal to -1.
iii) max_input_vars equal to 5000.
Regards., DesignThemes Support.
Any Update ?
Hi.,
We replied to your mail ID. Please have a look.
Regards., DesignThemes Support.
as u said i done that enable curl please check also my admin details are not working
Hi.,
Please check your site now – https://prnt.sc/v4lomk It takes sometime to load. So please change following server values and check it again.
i) max_execution_time equal to 600.
ii) max_input_time equal to -1.
iii) max_input_vars equal to 5000.
Regards., DesignThemes Support.
thrown in /home/hitechpipes/public_html/demo/wp-content/themes/hydro/framework/register-hooks.php on line 159 [19-Oct-2020 08:51:03 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_builder_content_for_display() on null in /home/hitechpipes/public_html/demo/wp-content/themes/hydro/framework/register-hooks.php:159 Stack trace: #0 /home/hitechpipes/public_html/demo/wp-includes/class-wp-hook.php(287): hydro_ele_header_template(’’) #1 /home/hitechpipes/public_html/demo/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(’’, Array) #2 /home/hitechpipes/public_html/demo/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home/hitechpipes/public_html/demo/wp-content/themes/hydro/page.php(66): do_action(‘hydro_header’) #4 /home/hitechpipes/public_html/demo/wp-includes/template-loader.php(106): include(’/home/hitechpip…’) #5 /home/hitechpipes/public_html/demo/wp-blog-header.php(19): require_once(’/home/hitechpip…’) #6 /home/hitechpipes/public_html/demo/index.php(17): require(’/home/hitechpip…’) #7 {main} thrown in /home/hitechpipes/public_html/demo/wp-content/themes/hydro/framework/register-hooks.php
also countless error are coming in.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
please update i already shared ftp and admin details
my elementor is not working properly.kindly help me .figure out the issue
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
how to import sample data for this theme
Hi., Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Hello there,
My theme had been working fine (via wordpress) but all of a sudden I am unable to disable the loading bar. My website is www.alleliteboxing.co.uk. Could you please help? I realised I bought this theme using my other account. Any help would be much appreciated.
Thanks
My website isn’t loading anymore so any help would be very much appreciated. Thanks
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
or
Please send your request to us directly at this email support@wedesignthemes.com
Hello Support, I’m getting a white screen when I try to edit the site with Elementor. Here’s the URL – https://wordpress-446589-1483853.cloudwaysapps.com
I’ve installed no other plugins then Elementor pro and it seems to have issues. Also, I edited the header and it’s not showing up.
I’ve created a user name/password for you to check it out – User Name: hydrosupport Password: hydrosupport
Thanks in advance for your help
Hi.,
We checked your site and its working fine – https://prnt.sc/ui22h1 check it. Can you please send page link of your issues. We will help you.
Also, please remove your site login details here because this is public. You can send your site credentials via the right bottom form located @ http://themeforest.net/user/designthemes
Regards., DesignThemes Support.
If you go back to the homepage site loads but the header doesn’t show up. The header that you show in your image is not the same that I’ve updated.https://wordpress-446589-1483853.cloudwaysapps.com/wp-admin/post.php?post=20255&action=elementor
Here’s a screenshot of the edit that I made – https://prntscr.com/ui4jy6
Also, I’m sending you updated login with new password.
Thanks
Hi, Check your email. I have sent all the details, you asked for. Thanks
hello Support, did you get my message from yesterday?
Thanks
Hi.,
We checked your site but back-end is not working. Can you please send your FTP details also we will help you.
Regards., DesignThemes Support.
Helo Support, Login for FTP and WordPress sent to you directly.
Thanks
Hi.,
Please check your mail. We replied.
Regards., DesignThemes Support.
Hello there,
My theme had been working fine (via wordpress) but all of a sudden I am unable to disable the loading bar. My website is www.alleliteboxing.co.uk. Could you please help?
Thanks
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can move forward.
Regards., BuddhaThemes Support.
I’ve just purchased the theme, went to my clean WP instance and uploaded the theme using the hyrdo.zip file extracted from the purchased zip file.
I receive this error immediately after uploading the file;
Unpacking the package…
Installing the theme…
The package could not be installed. The style.css stylesheet doesn’t contain a valid theme header.
Theme installation failed.
Can you assist?
Hi.,
Thank you for contacting us
Please refer : Theme is missing the style.css stylesheet error https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorYou can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Hello,
We bought your theme 8 hours ago. Your theme crashed out our site today, referencing bug….
We are working on a covid19 website, we don’t have time for this.
We would like a refund immediately today.
Your designs theme porfolio addon broke our site.
An error of type E_ERROR was caused in line 39 of the file /home/leipreac/diymasks.ie/wp-content/plugins/designthemes-portfolio-addon/utils.php. Error message: Call to undefined function hydro_get_option()
Hi.,
The issue is not from the theme. You have not installed the theme correctly. Kindly, mail us your wordpress admin and FTP details via the right bottom form located @ http://themeforest.net/user/designthemes so that, we can check your issues in our end.
Regards., DesignThemes Support.
Thanks for the reply,
Your theme was deleted and uninstalled, I have been led to believe that your incorrect and that the theme was installed correctly and that line 39 is not good code. Do you have a fix for line 39? Sorry but I cannot give out the keys to the kingdom…
We acknoledge that our first message was stressed, we are only a team of 3 and one of us got sick afew days back. It’s a beautful looking theme and we would love to use it, I will talk to my other partner again about this.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Seeing you did not give us our money back and we have very little money to fight COVID 19 with, we tried reusing your theme again, only to get same error, Your theme is wasting our time and you as support are wasting our time. Kindly give us a refund.
Hi seandhealy.,
Please apply for refund from this link https://themeforest.net/refund_requests/new and we will approve it.
Thank you, safe wishes to you and yours.
Refunded. Please have a look.
Dear sir, where can I find the pictures used for the template HYDRO?
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
http://docs.wedesignthemes.com/image-link/hydro.txtThank you, we look forward to helping you!
Hi, there isn’t demo data after install the theme, can you help me?
ok, I have resolved, thanx!
Hi.,
If you need any further information please feel free to contact us.
Note: If you are happy with our theme and support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
I have installed the theme and imported the demo data but i am unable to edit the front page with Elementor. It stuck on page loading.
Also when I tried to update header, I get this error. “serialization of closure is not allowed”
Hi naseer5584.,
Kindly, mail us your wordpress admin and FTP details via the right bottom form located @ http://themeforest.net/user/designthemes so that, we can check your issues in your end.
Regards., DesignThemes Support.
I have installed the theme and imported the demo data but I am unable to edit page with Elementor. It stuck on page loading.
Hi naseer5584.,
Kindly, mail us your wordpress admin and FTP details via the right bottom form located @ http://themeforest.net/user/designthemes so that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, Check your email. I have sent all the details, you asked for. Thanks
Hi.,
We have replied to your mail ID. Please have a look.
Regards., DesignThemes Support.
HI ,
I mean the demo Page shown while Purchasing , there is not option here to upload any pic while commenting here,
Please suggest .
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Regards., DesignThemes Support.
Can you please share Demo Page settings to Upload ?
Hi Naseer.,
Please let us know what page settings that you need with some screenshots so that we can check and let you know immediately.
HI ,
I mean the demo Page shown while Purchasing , there is not option here to upload any pic while commenting here,
Please suggest .
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Regards., DesignThemes Support.
