Discussion on One Touch - Multifunctional Metro Stylish Theme

Crumina

Crumina supports this item

Supported

This author's response time can be up to 2 business days.

2370 comments found.

uberos

uberos Purchased

Hi, I’ve changed my web server and now google maps don’t work, contact page: http://www.alarsis.com/contacto/ . When i’m using metro visual composer map neither works, for example in home page: http://www.alarsis.com/ , please i need help, thanks!

Hi,

Please, update the theme to its latest version 2.7.7. according to this article and generate your Google Map API key as described in this article. The issue must besolved after that.

Thanks!

Best regards, Crumina

webbick

webbick Purchased

Hi, recently I activated SSL on my site, but an infinite loop (too many redirects) occurs and the site doesnt load. It seems to be coming from some redirect/http-call in the theme?! Please help me where to look. I’m using v1.9.3 of OneTouch.

Hi,

Onetouch is 100% compatible with SSL. Many other customers who purchased Onetouch also use SSL with no problem. It works well with 1.9.3. version and older too.

The problem must be related to your site setup. We recommend to you check your domain setup, Wordpress admin setup and even hosting setup, in particular your .htaccess file. Additionally you can try WP Force SSL plugin to solve this issue. https://ru.wordpress.org/plugins/wp-force-ssl/

Thanks!

Best regards, Crumina

Since updating to latest theme version, the Google Map on http://www.121security.co.uk/contact-us/ has stopped working, even though I have created a Google Map API and added this to the Advanced Theme Options.

Hi,

There is a notice on your site stating that your Google API is not activated http://prntscr.com/d2j1c5 Please, check its settings.

Thanks!

Best regards, Crumina

wp backend says that there is a 2.7.8 version. Where is?

Hi,

It is available for update via your admin dashboard. More about automated theme updates you will find here http://crumina.net/onetouch-documentation/#getting-theme-updates-onetouch

Best regards, Crumina

Hi, first of all thank you for you quick resposnse. I fear a lot automatic updates and prefer to do it manually. What are differences? and for layerslider?

Hi,

2.7.8 is just a middle update with a few fixes, so we didn’t upload it to Themeforest. But if you prefer to update manually, please contact us via info@crumina.net and we will send you theme zip archive and the latest version of Layer slider.

Best regards, Crumina

Hi. There is an alert about update OneTouch Revision 2.7.8. But you did not update package in ThemeForest. When will you update it ? Thank You.

Hi,

2.7.8. is a minor update. When we release a major version it will be uploaded to Themeforest. If you prefer to update manually, we sent you the latest version per email.

Best regards, Crumina

Hi, I’d like to hide tag information in product record. Is there a way?

Hi,

Of course, you can hide this information with custom CSS. Here is the code that removes the entire line under ‘Add to cart’ button:

div.product_meta {display: none;}

And this is the code, that removes only tags from the line:

span.tagged_as {display:none;}

The codes must go into Theme options>Advanced options>CSS Code field.

Best regards, Crumina

I’m sorry to tell you that it doesn’t work as you can see for example here https://goo.gl/krie7N

Hi,

Sorry, there was a typo. Please, try one of these codes instead:

.product_meta {display: none;}
.tagged_as {display:none;}

They should work.

Best regards, Crumina

Thank you very much! I’m rating 5/5 your support. Best wishes.

Thank you so much! :)

Is this theme compatible with WP 4.7 yet?

Hi,

Happy New Year!

Yes, the theme is compatible with WP 4.7.

Best regards, Crumina

Hi, i’ve a problem with the template. If i take an update, i lose a lot of information. Is it possible to have a child template for check this problem? Thank’s.

Hi,

Probably you use one of the older versions – 1.9.3. or older. Onetouch revision 2.0. is not compatible with them. In order to use it, you need to install it as a new theme and rebuild some pages, menus, sliders, readd widgets etc.

If you use Onetouch revision 2.0. but you have customized some of the theme files, it is required to move them to the child theme to keep the changes after update.

Best regards, Crumina

cart00n

cart00n Purchased

Hello,

I’ve bought a licence for your One Touch theme and after a while the video composer started generating issues. My main concern is that I can’t edit old pages creates with the builder. When I try to open an element of text for example, either the text is not visible, or the module does not load. I’ve updated the theme and the visual composer that came with it, but still having the same problem. Please help. Thank you!

Hi,

Please, make sure that you’ve updated Wordpress too. After making all updates, clear cache in your browser and in the cache plugin, if you use one on your site. If nothing of this helps, please, submit a ticket at our help desk and provide us with the link to your site, your Wordpress admin login and password and your FTP access details. Our team will take acloser look at this issue.

Best regards, Crumina

by
by
by
by
by
by