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Popular questions for this item

I don’t have accents for some languages on my titles and headings…what do I do?

The is due to the font resource package that we used in the template for the KC Cufon Font Replacement Plugin. If you need a different resource package, download the font – the font for the titles and headings. Font information can be found in your help documentation. Next you’ll want to navigate here and generate a resource file that works for you. http://cufon.shoqolate.com/generate/

When you’ve downloaded the generated file, you must upload this to your server in the KC Cufon Font Replacement plugin. If you’ve used the same font, you can simply overwrite the existing font resource file. This will be in the plugins > system > kc_cufon > fonts. The class styles are managed in the KC Cufon Plugin in the Extensions > Plugin Manager.

I have a blank screen after Joomla! 3.2 upgrade. What do I do?

This is common with this version. Joomla had no quite worked out the all of the bugs with the version. It’s an easy fix. Here’s how to do it:

  • On your server or file manager, open plugins/system/remember/ change the remember.php file to another name such as remember2.php.
  • In your root folder, in your configuration.php file, change the ‘error reporting’ to ‘Simple’ – save and re-upload.
  • Sneak into your admin area by typing your domain followed by this: ”/administrator/index.php?option=com_content”
  • Once you gain access, you must repair the database. Go to extensions > in the left column click database > fix to repair the database.
  • You can then navigate back to #1 on your server (plugins/system/remember/) and rename the remember2.php (or whatever you chose previously) back to remember.php
If you would like to read more about this, you can find information in our help documentation or the link here: https://www.gavick.com/blog/common-joomla-3-2-upgrade-installation-problems

I updated the core and the front-end layout is not displaying properly.

The recent Joomla core updates contains a higher version of Bootstrap files than what our theme uses. The solution is to simply take all of the files located in the /media/jui/css/ folder our “standard-installation-quickstart” folder (from your download package) and upload them to your tmplate /css folder of your default color style theme. Next, open your index.php for you default theme and replace these lines near the top to point to the new location:

$doc->addStyleSheet($this->baseurl . '/media/jui/css/bootstrap.min.css');
$doc->addStyleSheet($this->baseurl . '/media/jui/css/bootstrap-responsive.css'); 


$doc->addStyleSheet('templates/' . $this->template . '/css/bootstrap.min.css');
$doc->addStyleSheet('templates/' . $this->template . '/css/bootstrap-responsive.css');

At this time, you’ll need to refresh your browser’s cache so that the admin area works properly. If you have any trouble, just send us an email and we will assist. We will require your admin login and FTP information.

Make sure that the characters/formatting matches this image: http://webunderdog.com/images/help/core-update.jpg

I have a strange code at the end of my website’s URLs…What is this?

This is due to the AddThis Share Module tracking code. You can unpublish the ‘addthis’ module altogether to remove this. You can also insert a code snippet to the index.php for your default color style theme if you want to keep the module but remove the tracking code. This is a new feature that AddThis has recently included with their product. You can check out the information on their site: http://bit.ly/1spD2Di

Basically, you’ll copy/paste one of the code snippets in your index.php file just above the tag.

I updated the menu extension and the styling is gone. What do I do?

You can still use our styling, but the file structure is different on the newer version. First, open our quickstart installation package that you downloaded from themeforest. Next, located the modules > mod_djmenu > assets > css folder. There should be two files: djmenu.css and djmenu_fx.css. You want to move these to your web modules > mod_djmenu > themes > default > css. Make sure that your theme option in the module settings of your admin area is set to “default” as well.

If the above method does not work for you, take the two files mentioned above and move them to your default template css folder in /templates > *your default template * > css. If you use this method, your configuration must be set to “override” in the module settings of the admin area.

My page load speed is very slow at times. What can I do to improve it?

This is due to the Tweet Back Display module extension. Twitter has changed their API and this extension “times out” very often. We recommend that you unpublish or disable this extension in your extensions > modules > select Tweet Back Display or search Latest Tweets. If you wish to replace it, there are many others available in the JED at http://bit.ly/1CHxJEL. Apologies for the inconvenience. We will replace this extension in the next package update.

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