Discussion on OneLife - Medical HealthCare

Discussion on OneLife - Medical HealthCare

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Hi, recently I detected that contact form 7 doesn’t work with the onelife template. I contacted with CF7 support team, I deactivated onelife template and contact form plugin started working fine again. So, I guess it is a problem with the template. I’ve the last version of the template and also the plugin. Could you help me please? thank you!

Hi Lavallass.,

We have checked the theme mail functionality it’s working fine from our end.

Note: Your support period has expired. Kindly renew the support period again if you need further support from us, more about support extension can be read here.

https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Please follow the instructions in the below knowledge base link for extending the theme support. Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/

Thanks!!

Regards., DesignThemes Support.

I have trouble opening submenus Please see the attached file After going to the main menu, the submenu disappears quickly

owoclinic.com

Hi.,

Please refer : https://prnt.sc/DZyk3PYIn6L2

Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.

#main-menu ul li.menu-item-simple-parent ul { top: 80px !important;}
#main-menu ul.menu > li.menu-item-has-children:before, #main-menu ul.menu > li.page_item_has_children:before {top: 80px !important;}

If the issue persists, Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes

So that, we can check and have a clear look form our end.

Hello

Thank you so much Resolved with your CSS code

Truly your’s

Hi.,

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you

Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end :)

Thank you, we look forward to helping you!

Dears, I bought this theme long time ago and now I want to use it , but in RTL version all images and functions in page disdisappeared , please advice how to fix it https://prnt.sc/1TzsFn-fYmUL please advice

Hi.,

Thank you for contacting us.

We cannot verify your purchase code since you don’t have a buyer badge for your comment.

Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.

Regards., DesignThemes Support.

Welcome I want to buy your theme I have a question, does the theme support rtl? Second question, I want to make a multilingual website using wpml plugin. Do you support it or do you have problems with your theme?

Hi.,

Thank you for contacting us.

Yes, Spalab themes supports RTL languages and also supports WPML and Polylang plugins.

Hi, I have a problem installing the theme:

Fehler-Details

Ein Fehler vom Typ E_PARSE wurde in der Zeile 538 der Datei /var/www/vhosts/XXX/httpdocs/wp-content/themes/onelife/functions/register-reservation.php verursacht. Fehlermeldung: syntax error, unexpected token “readonly”, expecting “)”

Hi xaavian.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Thanks!!

Regards., DesignThemes Support.

Hi, i have a problem with the RTL mode in my website i think it’s a visual composer problem but i’m not sure can you help me please : this is my problem in RTL (using Arabic by the way) : https://imgur.com/efn9xzn

hi, i fixed the issue using this line of code : .rtl .vc_row[data-vc-full-width] { float: right !important;} in Appearance -> theme options -> layout -> custom css. but the problem now is that all my website single images doesn’t shiow up only the background images.

Hi mousannif.,

We checked your issue, we need your credentials to resolve this issue. Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Thanks!!

Regards., DesignThemes Support.

Hello, I have a problem with the Befor & After page on mobile, please help me The Befor & After Gallery page does not work properly on mobile and is not user friendly, and the Google search console reports errors from this page. This page works properly in desktop mode but does not work properly in mobile mode.

Hi..

Please help us have a better understanding of it by getting back with any screenshot like references and also issues and along with your site credentials (WP &FTP access logins) details., So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Thank you, we look forward to help you!!..

Regards., DesignThemes Support.

https://prnt.sc/uNmq0Ps4MUOh This screenshot is from the error of the Before & After Gallery page https://prnt.sc/uVVJNgG_Nq8a This page does not work on the phone and Google Search Console has a problem with this page

Hi sajadn7169.,

Kindly mail your domain URL, WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and resolve it as soon as possible.

Regards., DesignThemes Support.

Hello, in “OneLife Child Options” – “Layout – General” tab I can’t change the options. For instance, when I click on upload logo, or remove logo, nothing happens. I can’t click. It happens the same in all tabs and most of options. Thank you.

Hi.,

We strongly suggest updating to our latest version of theme that is 3.5 actually, since WordPress has been updated and not all old versions of plugins will be compatible with latest WordPress version, please update to our latest version of theme.

Kindly refer this link for how to update the theme

http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/

If still facing any of issues., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes

So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

With the help of your previous tips in the comments, most of my problems were solved in rtl, but two parts remained. Please look at the screenshot. https://prnt.sc/eykl556cqk2h https://prnt.sc/1D2u09hYveiE

Hi.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Hi I sent my information please check it

Hi.,

We have made the changes as per your needs. Please have a look.

Please refer : http://recordit.co/KpWpsALewh

Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end :)

Hi, I installed the template and changed the site language to an RTL language, but the appearance of the site is having problems Please look at the screenshot https://prnt.sc/gIReIOnX1zVd my site adress: mediranclinic.com Help me please

Hi.,

Get into Admin panel > Appearance > Onelife Option > Layout > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.

.rtl .vc_row[data-vc-full-width] { float: right !important;}

If the issue persists, Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

The Backup & Demo Content extension cannot be downloaded and gives the following warning Failed to access Github repository “ThemeFuse/Unyson-Backups-Extension” releases. (cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received)

Hi.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

I have sent you the requested information, please check thank you very much

Hi.,

We are getting forbidden errors while accessing your site. Please have a look at this screenshot https://prnt.sc/KYh1WumTrMWl Please check this issue with your hosting team and get back to us.

Regards., DesignThemes Support.

Hello dear Sir, i dont have import button in onelife option “Onelife Demo” is not in my template Please help! I am waiting for your action as soon as possible! Thank you

Hi.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

does theme support elementor page builder ?

Hi Eyad_Web_Development.,

Thank you for the interest in our theme. Our onelife theme is built with WpBakery Page Builder. If you want to use Elementor page builder, you need to use it in new pages and cannot use it with the demo contents of the Onelife theme.

Regards., DesignThemes Support.

thcjoe

thcjoe Purchased

Hi. Have some issues with menu and slider. First: cant click submenu – on main screen – it dissapear quicky – on sticku menu is ok. Second thing: background in top bar – changes making from options – didnt work. Third: top-bar have to much empty space in mobile in schould be in one line above header or 2 lines. Fourth: slider dont auto fixing to screen resolution.

Hi Thcjoe.,

Sorry for the inconvinence. Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue as soon as possible.

we are happy to help you.!

Thanks!!

Have a nice day ;)

Regards., DesignThemes Support.

Hi, the hotspot tooltip designed for desktop devices has no problem. But there is a problem in mobile Please see the attached file Thanks

https://drive.google.com/file/d/1Sk898-910w8EoNVOhwGrDiHQc0vDPTIP/view?usp=sharing

Hi Sajjadsadeghi.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue as soon as possible.

Thanks!!

Regards., DesignThemes Support.

I did it . Information sent

Hi Sajjadsadeghi.,

Your WordPress credential is not working fine. Kindly, mail your updated credentials with us. So, that will resolve your issue as soon as possible.

Thanks!!

thcjoe

thcjoe Purchased

Hi. Why [dt_sc_address] and other doesnt work with theme ?

Hi Thcjoe.,

Kindly, share an issue screenshot, FTP, and WordPress credentials with us. It will be easy for us to resolve our issue as soon as possible.

We are happy to help you.!

Thanks!! Regards., DesignThemes Support.

Jak wyłączyć grafikę tła o strukturze plastra miodu i zastąpić ją inną?

Where can I change the information displayed on my profile next to my photo? It is about e.g. qualification, affiliation … there is no option in editing the profile anywhere to enter it in a given doctor.

Hi,

We have seen multiple honeycomb backgrounds on the pages. Also for your query regarding profile photo, kindly attach a screenshot of your issue for more clarity along with the page link. It will more help us to solve your issue as quickly as possible.

I have purchased this theme in 2019, but I haven’t used it until today. I want to import the content and I am following your instructions, but there is no ‘Importer’ option on the Buddha panel! Please help!!

Don’t worry about it…I am following the instructions on the comments left here

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.

Hi, I have issues with toggles. Toggles disappear from the page after loading.The wordpress version is 5.8.2

Hi!.,

Please mail us your site credentials (WP &FTP access logins) and the page link immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.

Then we’ll help you to get rid of it ASAP !!

There are new bugs after upgrading to Version 3.5 and WP 5.8. For some reason the list shows buggy (even a simple inspect element makes them place correct in the window) and the filers don’t work any more https://imgur.com/a/KqKDlKm and https://imgur.com/ioue70i . Still waiting for v3.6

Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Then we’ll help you to get rid of it ASAP !!

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