Author response

Hi Christopher Schubert,

A little confused, but maybe we misunderstand each other. We noted "All images are just used for Preview Purpose Only. They are not part of the theme and NOT included in the final purchase files" on intro page (https://bit.ly/3d2ZHBH). When you bought this theme, you asked me about images using in our theme but we suggested you should use a real your pictures (https://bit.ly/2OoIMPD). If you decided to used images demos from our themes, you need to buy license those images for your site.

We're really sorry to hearing your problem but it's not totally about our fault. Hopefully once all this is sorted out, you'll consider changing this bad review. Thank you in advance!

Kind Regards,
Catanis Team

Author response

If your feedback is honest, we definitely would like to know more about your experience with OneLove. Your review sounds really strange as OneLove is a high-quality theme so we are sure that you are missing something here. We provide full support to our customers and the feedback from the vast majority is that they are highly satisfied with the theme, they found it very easy to set up using the one-click demo content importer tool included with the theme and they are amazed with the drag and drop page builder included.

IF you haven't seen our video guide import sample data, please you watch here : https://www.youtube.com/watch?v=1jopyrBFnKM . After you import sample data you will have ALL LAYOUT demo and settings like our demo.

So, you can either contact us - https://catanis.ticksy.com - to see what you are losing or just ask for a refund -https://themeforest.net/refund_requests/new - to take your money back.

Also we couldn't find any history of your tickets on our support forum https://catanis.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site, before sharing this bad review. If you need any further help, or for any other issue you want to report, our trained support agents will gladly assist you.

Having pleased theme users is our priority. Once again, we hope you'll change this bad impression you've got and you'll kindly reconsider this bad rating. Thanks in advance.

In any other case your review is just UNRELIABLE.

We look forward to hearing from you!

Best Regards, Catanis

Author response

We are so sorry for your experience and the time you spent setting it up, we provide full support to our customers and the feedback from the vast majority is that they are highly satisfied with the theme, they found it very easy to set up any pages with the theme and they are amazed with the drag and drop page builder included.

You should know that it takes some time to get familiar with all theme options and find every detail you want to customize. Once you get started it's not that difficult. That is why we developed demo import system, so you don't have to start from scratch.

Obviously we know we can't please all the people all the time. Before leaving bad review, please consider for sure we didn't help all our best to you. We supported everything your problems https://catanis.ticksy.com/ticket/2296416/ and you have built your site easily.

Looking forward to hearing from you on Ticksy if you have any questions or any issues. Our support team will gladly try to assist you for all the doubts you have related to our theme options and customization, can you please try to get in touch with them by submitting a ticket at https://catanis.ticksy.com.

Having pleased theme users is our priority. Once again, we hope you'll change this bad impression you've got and you'll kindly reconsider this bad rating. Thanks in advance.

Best Regards, Catanis