232 comments found.
Hello i am from team MultiVendorX previously known as WC Marketplace .We have rebranded ourselves .So we have contacted you through mail regarding that.Since we have updated I would like you to check how it works with your theme and update the compatibility. On the basis of that, we will enlist the themes on the priority list.
It will be great if you kindly response back to our mail.
Please contact us via email dungnt@ytcvn.com
support WCFM (multi-vendor) without edit or custom work ?
Hello,
Sorry that we cannot see what you mean. Can you clarify more about your question?
Thank you!
WCFM is a plugin for (multi-vendor) it looks like Dukan plugin.
Hello,
Our theme is only perfectly compatible with those modules. We do not intervent how it works.
Thank you!
Hi, excuse me, where can I change the picture under the header? File “wp-content/themes/onemall/assets/img/bg-bread.jpg”. Thanks.
Hello,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developer will help you there.
Please note that our team will respond within 24 hours excepting for weekend. To save time, don’t forget to give us purchase code and full of website information to check your issues faster.
Thank you!
Where can I find the order ID? I’ve only the purchase code but it contains letters, not only numbers
Hello,
It is purchase code.
Thank you!
Onemall demo theme content not imported. ERROR 500. Tried several times. Fulfilled all theme requirments even php settings and limits.
Hello, Could you create a new ticket on our help center. And provide us your site info? Our supporter will check and give you a solution. Best regards
I did couple of times. I didnt get any register mail from your help center https://support.wpthemego.com/ even i tried forget password. Even i didnt get my ticket details. Screen shows registered or password mail sent. but i didnt get any mails even in my SpaM folder too.
My latest ticket no. #13243 but i cant see the reply. I didnt get username password from your help center. tried many times.
Hello,
Sorry for late reply. Have you contacted with our support? If no, please let us know and give us your email to contact!
Thank you!
Created Ticket only. Ticket number 13243. My mail is is adrianjessi87@gmail.com
Hello,
We got it and fix soon,.
Thank you!
Thank you. Kindly provide the quick installation package.
Hello,
We will send via ticket.
Thank you!
hi there, where can i disable “show more” button in vertical and in horizontal menù?
Hello,
For any technical issues, please submit ticket via this link https://support.wpthemego.com/ . Our team will help you!
Thank you!
I want to buy the website, but I need a mobile only version
Hello,
With your requirement, please submit a customwork ticket on our help center via this link: https://support.wpthemego.com/. Our developer will consider and give you a detail feedback there.
Best regards
Good morning, may you please forward me the video on how to set-up online payment to go to the vendor. I misplaced the one you sent to me a few months back.
Dear Sir,
Which vendor plugin do you use?
You can submit a ticket on our Support System: https://support.wpthemego.com
Our team will reply to you soon.
We’re so sorry for the late reply!
Thanks!
after installing the theme, login, registration and some features are not display on mobile phone? please help out. Thanks
the theme is not loading faster
Dear sir,
Thank you for getting in touch with us.
For your technical question, please submit a ticket to our Official Support Center: https://support.wpthemego.com
Within 24 hours, our team will check and assist you.
Warm Regards,
Hello, please I made change on mobile page but the changes is not updating after I saved it
Please submit a ticket on our Support System: https://support.wpthemego.com to get our help. Our support team will be happy to assist.
Hi. Just to make sure before purchasing. 1)New users can register, upload their own products and sell them. 2) When members sell their products, the money goes into their back-end account. 3) When needed, they can transfer their money into their private bank accounts. 4) Also can they sell digital products?. Please give me a simple response to all theses questions. Thanks
Dear Sir,
For your requirement, you need to use a multivendor plugin.
Our theme is fully compatible with some popular Vendor Plugins: Dokan, WC Vendor, WCFM, WC Marketplace.
The free version of these plugins are available on wordpress.org
If you want to use more features, you need to purchase the pro version.
You can get more details about these plugins on owner sites.
We don’t provide these plugins in our theme package.
If you have more questions, do not hesitate to contact us.
Thanks!
Hello, why sw core updating not works ? my sw core plugin deactivated and i have to update it .
Dear Sir,
You can update your theme to the latest version. The SW core will be updated.
If you need further assistance, please submit a ticket here: https://support.wpthemego.com
Our team will help you soon.
Thanks!
i tried but still sw core not updated to 1.6 .
Dear Sir,
Please submit a ticket here: https://support.wpthemego.com
And provide us with your site information.
Our team will help you soon.
Thanks!
After installing your theme . Wpbakery doesn’t update all editing i made. What could be wrong. I have sent message to your support for you to look into the issue
Hi there,
Please check your ticket again!
Thanks!
Nothing changed. Website doesn’t change after editing.
Dear Sir,
Our team replied to your ticket.
Please check it.
Thanks!
This Theme is not working .. Nothing seems to work even after talking to support team. I have complained that editing of the site content doesn’t seem to update after editing, all the suggestions from the support team doesn’t seem to work at all. Support claimed his IP is blocked on my server. Please if this is not resolved within 3 days . i will be requesting for a refund
Dear Sir,
We’re so sorry for your inconvenience!
There’re some incorrect configurations on your site.
Our team solved and explained to you in your ticket.
Please check it.
Thanks!
Is there a way to change the product_brand taxonomy? Now it shows example.com/product_brand/nike/ I would like to change “product_brand” into just “brand” how can I do it? Please help
Dear Sir,
Please refer to this post: https://space-themes.com/how-to-change-a-custom-taxonomy-slug-in-wordpress-without-a-plugin/
Thanks!
Hello, how do I change the wording: Latest Products, Best Sellers and Featured Products to my own wording on the front page of Theme 2?
Dear Sir,
You need to install the Loco Translate plugin, then go into admin => loco translate => plugins => sw woocommerce => find and change the text which you want.
If you need more help, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
Hi. I bought One Mall theme, at the beginning support replied within a day, but now very slow. I am having lots of issue with the theme and it is very slow to load. I can’t access widget, I had to uninstalled and reinstalled the theme few times, then when one issue is resolved others come up. Can you please solve the issues? I have already submitted a ticket. It’s been dragging for over a week now. Thank you
Dear Sir,
Our team replied to your ticket.
Please check it.
We’re sorry for your inconvenience!
Thanks!
Hello, they replied to the ticket, but didn’t resolve the issue. It has been over a week.
Dear Sir,
We recheck and find the issue.
We reported the issue to our developer.
Our team will resolve the issue as soon as possible. And we will notice you while it finishes.
We’re sorry for your inconvenience!
Thanks!
I am trying to change the scheme color and I cant manage to. Although my support expired, please help with this.
Dear Sir,
Please refer to this article: https://wpthemego.com/document/why-i-could-not-change-logo-color-in-home-page/
If you still get the problem, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
hi, can the theme be another language like arabic and the direction start from right
Dear Sir,
Our theme support the RTL layout for the Arabic language.
For transfering your site into the Arabic language, please install the Arabic language package for WordPress, then use the Loco Translate plugin to translate your site into the Arabic Language.
If you get any problems using our theme, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
Hello, when I try to update to the latest version of OneMall Revslider I get the following error: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure.
Dear Sir,
We will provide the customers with the updated version of the updated Revslider Plugin.
Please do not try to update this plugin yourself.
For your issue, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
Hello, How can I update theme and premium plugins?
Dear Sir,
Please refer to this guide: https://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/
If you get any problems while using our theme, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
thanks!
Dear Sir,
Please refer to this guide: https://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/
If you get any problems while using our theme, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
thanks!
HI,
Website link : http://allmobileinfo.com
1 >> when I visit this new PC or New browser, this slider 1st time okay, but when reload this, I see this slide not work.
2 >> WPbakery frontend editor not work, Why I see this.
3 >> Shop Page Filtering not showing. see this : http://prntscr.com/vv6lmk
PLZ see this issues, Tell me how I will solve this ?
Thank you
Dear Sir,
For your issues, please submit a ticket on our Support System: https://support.wpthemego.com, and provide us with your site information; our team will check and help you soon.
Thanks!
Hello. I have purchased onemall theme . Woocommerce installed.. the website sometimes shows desktop version of Web on mobile and mobile on desktop.
Hello,
Thank you very much for your message and sorry for this inconvenience.
For this issue, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/ After checking, it will be easier for our technical supporter to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
already did and its been 24 hours there is no reply on the ticket
Hello,
Thanks for your co-operation.
I see that you created Ticket: #05495 and our supporter has replied you there: https://prnt.sc/upozll.
Please check the ticket and tell us if the issue remains.
Thanks,
