Dear Support, we bought OneUp in 2014, but the gallery does not seem to work anymore. Does the new version of the theme work properly under WordPress 4.7.2?
Hi, Have you updated the theme to the latest version? If not, download the theme again from your downloads page and update it manually. Instructions here—> http://support.pixelentity.com/threads/8226-WordPress-3-9-Themes-Update
(the instructions are referring to an older version of WP, but the process is the same).
Thank you, but gallery is still wrong. When I upload an image it fills up the tables (_postmeta, and posts ),with thousands of data, and sais ‘crunching’, and http error.
What to do? Can u help us? Should we renew our support ?
Hey, we don’t have any problems here with the theme on WP4.7.2! I’d recommend you check your PHP logs for more details on the cause of the error. Let us know what you find.
In your template http://oneup.themes.tf/new-modules-in-v1-5/# , if you go to the section after about us “Designed with Simplicity in mind”, I could use just .mp4 without the need for ogv file, but I have an issue when I want to put an image for the fallback to make it work with mobile device, the image get stretched, what should be the file format and (width and height) of the image ??!!
Hi, The image would only need to be of a sufficient size to cover the mobile devices’s screen width & section height. Can you show us an example of this issue (share you url)?
In its current form oneup theme basically disables wordpress native blog feature. I like the theme but I really don’t see why the native blog feature of wordpress has to be disabled. Are you planning on re enabling the blog feature or is there already a way to enable the wordpress posts blog feature? I realize you have a serperate blog option in your theme but I would like to use the one that comes with wordpress since it has more functionality.
Hi, I’m not 100% sure what you mean by disables the native WP blog features. I’m assuming you are referring to the setup when you navigate to a theme and it opens onto a default blog list page. Is this what you are referring to? If you have imported the demo content with OneUp theme it will have changed the main page from blog to a page. So all you need to do is to reset the default page of the theme back to blog. You can do this in the “settings” part of the main WP admin menu. If this is not what you are referring to. Please give me more details. btw The theme does not disable any native features of WordPress, so no matter what it is you are referring to, it’ll be a matter of finding the right setting somewhere.
Having issues with uploading images to the gallery, for some reason when I add photos they are not uploading or adding to the gallery. Direct upload is not working at all for the galleries. If i go to media and upload images it works fine but have no way of getting those images into the gallery itself. It wont even give me the option to upload photos from media that has already been uploaded. Please help! My theme version is 1.6.14 and WP 4.7.2
Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.
You can find the forum for this theme here: http://support.pixelentity.com/forums/42-WordPress-OneUp
p.s Post your admin login details in this thread so we can login to your WordPress installation and investigate the issue via the admin. You can post this information privately in this thread by wrapping the info inside a “Hide” tag as follows:
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Dear support, this theme is awesome, feeling great about buying it, although I just have a couple of issues. 1st one is about changing contact form infos, dunno how to change that sample contact form… and since it seems to be a customization problem, I really don’t know where to find support about it (issue #2), thanks in advance!
Hi, What is it you would like to change? Have you checked the contact form block in the page builder component? Using that block you can add/subtract fields and change other things about the form.
Hello! Can the developer please explain in crystal detail of where to find the “splash option” for adding a video behind where the “contact form” by default? Thank you.
Here is a link to the site: http://covertsecurityservices.com – as you can see on the bottom where the “Contact Us” is at. I need to display a video in that specific background.
Your comment is not showing a “purchased” badge. Support of this nature is reserved for confirmed customers only. If you have purchased this theme using a different account please login using that account before posting a request for support. Alternatively you can use your purchase code to register at our support forums where you can open a new thread about your issue.
You’ll find the support forums here: http://support.pixelentity.com/forums/42-WordPress-OneUp
Hello, I had made three support requests when I still had support with the theme back in April of last year, but no one replied back to my support requests. I am linking them here for your viewing:
I am still experiencing these issues. Could you please advise me as to how I can solve these issues?
Hi, I took care of those threads this morning. Sorry to have missed them before. If you have any follow-up questions, please post them in each thread, we’ll see them this time.
Hi, thanks for getting back to me. At this point only one issue remains, http://support.pixelentity.com/threads/15968-Responsive-mode-showing-a-sidebar-as-home-page, thanks.
Hi, you have a training video on YouTube on building reusable content blocks. I’m trying to replicate one of the sections in the video and cannot figure out what type of block you used. The section I’m referring to is at 3:53 of the video here: https://www.youtube.com/watch?v=3WpKyc9cPNM and is the Services section. Which type of content block is that?
Hi, That video refers to a different theme, this one specifically: https://themeforest.net/item/bigwig-modern-corporate-retina-wordpress-theme/5217458 hence that block is not available in the oneup theme’s page builder.
How do I reduce the space between the “X” and the photo and between the description and photo. You can see the link http://snap.ashampoo.com/TOzFdn22
In your admin, where is that made exactly? I mean is it a gallery, or a portfolio, or how have you created that? I’ll need to check if there are other scaling options for the image. Alternatively have you tried inserting a larger image?
Thank you for the reply. I cloned the thema and I sent you the access data in pm.
Hi, That is default setup of the lightbox, there are no options to adjust that without customization of the plugin. You could try to insert a larger image and the image itself should appear larger, however the image size will depend on many things, like aspect ratio, viewport size etc.
Hi, Thank you for the reply. You can customize the plugin? How much?
Hi, Unfortunately we don’t have sufficient capacity to offer customization of this plugin.
I recently purchased this theme after viewing the live demo of the ‘Mixed + Layer Slider’ and loving the animation of the sliders to show the services. When I installed the theme onto my domain and imported the demo content – none of that seems to be included. Is there any way to get this animation imported to the home page or code to input?
Hi, Yes that demo page was added much later to the theme and hence wasn’t included in the original demo import. Unfortunately its not a simple task to include that now & it can’t be exported separately or imported separately, unfortunately demo content import doesn’t work like that. What I can do is take a screenshot of the admin page for that slide so you can see all of the settings and layers needed for the slide’s design. You can see it here: http://pasteboard.co/PG2J8iRQu.png
Okay, thank you. This was very helpful. One more question, were the pictures you uploaded already in triangles at the perfect size?
Hi, Yes they were premade, here’s one of them: http://oneup.themes.tf/wp-content/uploads/sites/3/2013/12/diamonds_1.png
I got an 404 error for a style.css
style.css Failed to load resource: the server responded with a status of 404 (Not Found)
This is not a theme from us, I think your theme contains this wrong asset.
Can you fix that?
I highly doubt that this error is coming from the oneup theme. We’ll need to see your website url to check the error.
Hi, Please see this forum thread for the fix, thanks.
Where can i get the demo videos? (Those displayed in the preview?)
Hi, Unfortunately you can’t. We purchased them for display in our demo and they are no longer available.
How about adding the grid overlay texture? How to configure that?
Please see this thread in our support forum for the answer: http://support.pixelentity.com/threads/16972-Grid-Overlay-on-Homepage-Video
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