Hi, in the page builder, when I choose the template content builder, the “Add new block” button is missing. I took a look in the presentation video “page builder” and I confirm, the button is missing in the Builder area.
I have already deleted all my WordPress to be sure that nothing pollute my website.
Please, could you help me ?
Hi, Some customers have had this issue before and it was caused by an Ad blocker browser add-on interfering with admin JS. So try disabling your browser add ons and see if that helps.
If not, the next thing to ensure is that your theme is up to date. Let us know what version of the theme you have.
could you please instruct me how to install the theme into wordpress?
Hi, You can find a step by step guide in the docs folder in the download package. Also there are 100s of guide on theme installation available online. Just make sure to unzip the download package and inside it you will find the installable theme zip file.
i have added links to images and i want when i click the image in the image gallery to go to the website or the link, i need your help to show me how exactly to add link to images in the gallery and show me that they work also. thank you for your support
Hi, Where exactly are your images located on your website? Please share a link so we can take a look.
my images are in gallery in the first page http://22.214.171.124/bestapps/18-2/
also the upper menu banner does not move when you scroll down in mobile devices you can check this also in your demo sample you provided
i want to make like “Our Work” section in your demo website but also add button in the work detail area for each work
sorry, but i’m trying to describe what i want , please i think this more describes what i want is : your demo http://oneup.themes.tf/grids/ how can i do that ” Horizontal Masonry + Ajax Scroll Preview with a button for each image “
Hi, To get an image gallery’s images to link to custom urls you first need to enter the urls into each image inside the gallery when you create it (edit icon in gallery thumbnail top left corner), then you need to create a gallery view, using the “Views” item in the admin menu. In this view, select “Gallery” as input data and “Gallery – grid” as output. Then set the “Link” option there to “Custom”. Now when the images in this view are clicked, they will open the urls set in the first step above. Next you need to put this view onto a page using the page builder. Insert a “View” block and select the view you created here above. Thats’ it.
To get that portfolio grid you just need to import the demo content, its part of that. Its a view called “Portfolio Scroller – Horizontal Masonry”. Its basically a “View” with input data set to projects and output set to “Portfolio Preview”. Its options are then set as this image shows: http://pasteboard.co/13ULZoUTp.png
thank you very much, for now it seems working , one more question if you please why the main menu banner of the page does not scroll down with the page in iPhone preview
Due to limited space on screen in mobile devices we’ve disabled that “sticky menu” feature.
can i activate it inside the code. thank you
Please check this forum thread for a solution: http://support.pixelentity.com/threads/16538-Always-show-menu-option-on-mobile-site?highlight=sticky+menu+mobile
Thank you i will check this, sorry again one more issue how can control the space between the gallery and the text in the project when i choose the gallery format in the project (the space is too large ) thank you again for the great support
hi , also i have a question i’m trying to send email from using contact us P.S. the website is my localhost , but it does not work please any idea
also grid gallery insed the project always align left not center where can i fix that. thank you
Hi. Please post links showing both the alignment issue and spacing issue so I can see exact circumstances.
Dear pixel entity , i have a problem when i use “Horizontal Masonry + Ajax Scroll Preview” i use some short code or iframe inside the projects, but these plugins does not work well when i use “Horizontal Masonry + Ajax Scroll Preview”, please please test any wordpress plugin like iframe for a game or weather plugin inside a project using “Horizontal Masonry + Ajax Scroll Preview” and see that they do not work well, please can you fix this issue; i think the Ajax has some relation in that i do not know exactly your the expert man, thank you very much i a will be grateful for your fast help
Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.
You can find the forum for this theme here: http://support.pixelentity.com/forums/42-WordPress-OneUp
problem solved. please ignore this message. thanks
Hello, we have a problem with menu/slide. If user click in home (with slide) and scroll down and then up, the home in menù is not active
Please share a link to your page where we can see the problem. Thanks.
Hey, I’ll need to take a look back stage. Please send your login info to us via our profile page here on themeforest (use the contact form in the page sidebar) here: https://themeforest.net/user/pixelentity
Is it possible to adapt the lay-out of the projects in both the scrolling version as the single-page version? I would like these sections to be structured as follows:
- the title of the project
- on the left the media (in my case a photo gallery) and on the right a sidebar where I want to add a widget with a booking form specific for this project
- below the media I would like to have the content I add in the editor.
- below all this the next-previous buttons.
I hope to hear from you!
Hi, unfortunately, this is not available in the theme within the scrolling ajax project view. With some custom work, the layout of that preview view could be changed, but the sidebar & widgets could not be included within an ajax loaded view.
When will the theme be updated for wordpress 4.7?
Hi, We’ve done some initial testing and the theme is compatible as it is currently. If anything comes up later we’ll release an update if required. Thanks.
Need some serious help. My website is super slow. Chidigroup.com. It doesn’t even load on mobile browsers. PLEASE HELP!!
Hi, love this theme!! Clients site is now live and looks awesome: lumenconsultinguk.com/
One thing – I can’t figure out how to change the ‘To’ address on Mail Bank plugin, it’s not using the Wordpress admin email, keeps coming to me and not the client (Using PHPMail()). Have looked everywhere, how can I change it?
Hi, We’re not familiar with that plugin and seeing as its not part of the theme unfortunately we are unable to advise you on it. We recommend that you contact the plugin creator.
Hello, is it possible to set up a youtube background video without the overlay pattern? I would want it to be 100% clear.. Its my only question before buy it.. Thank you! Gisele.
Hi, Yes that overlay can be removed. A snippet for doing this can be found in our support forums.
I have a problem with editing my JS code on your theme. The thing is I would like
to remove the animation that is doing the “fadeindown” animation.
Any suggestions on how to do this? I have 6 elements for each of my services I’d like to do it for all of them.
My other question is how can I add a hyperlink for the heading of the services section
Thanks a lot for your reply!!
div data-animation=”fadeInDown” class=”service-item pe-animation-maybe”>
I have a query.
I want to display the projects carousel on the homepage but I don’t want them to be clickable.
I just want to display the client logo and the name as i do not have project descriptions.
I tried finding it in the comments section but couldnt.
Thanks in advance.
Hey, its been over 4 days now since i opened a thread.
Kindly let me know by when the query will be addressed.
Hi, Support has been intermittent over the holiday period, there’s a notice on the forums in this regard. Things are back to normal from today so we’ll get to your thread very shortly. Thanks for your patience.
Hi, I’ve used this theme for years but for some reason now it is not responsive. When viewed on a cell phone nothing shows up. please help! http://joi.space
Hi, I think the problem is caused by the ken burns effect on your splash area slider. A fullscreen ken burn effect here is too much for mobile cpu to handle.
Could you tell me how can I do to open a new tab when I click in a link?
It always goes to the link in the same tab.
Hi, Please share your website’s url with us so we can take a look. Also let us know exactly what link it is you are referring to. Thanks
My web is: http://www.migueloren.es
I want to link to another tab the foot’s icons (Facebook, Twitter, Linkedin, YouTube) and the membership’s icons too (Wordpress, Twitter, Linkedin…)
Thank you so much.
Hi, To change this you will need to make a change in the theme’s php. Find the following file “PeThemeContent.php”, its located here:
On line 743 you will see the following:
$html .=apply_filters("pe_theme_content_get_social_link",sprintf('<a href="%s" data-rel="tooltip" data-position="%s" data-original-title="%s"><i class="%s" /></a>',$link["url"],$position,$tooltip,$icon),$link["url"],$tooltip,$icon);
Change this to this:
$html .= apply_filters("pe_theme_content_get_social_link",sprintf('<a href="%s" target="_blank" data-rel="tooltip" data-position="%s" data-original-title="%s"><i class="%s" /></a>',$link["url"],$position,$tooltip,$icon),$link["url"],$tooltip,$icon);
You’ll notice this – target=”_blank” – has been added there in the middle. That should fix both sets of social links.
Great! Thank you so much!!
After installing the theme (without problems), i tried to configure a new front page, but although the section content is saved, the radiobutton settings don’t get saved (i.e. section style, section background, etc).
This radiobutton problem happens in may theme locations, including the Theme Options.
Hi, Are you using the latest version of the theme & WordPress? If not, or if you are not sure, please download the latest version of the theme from your downloads page on Themeforest and update it manually.
If this doesn’t fix it, try disabling your plugins and see if the problem disappears, enable again one by one to find the offending plugin.
Thank you for your input. The plugin that was causing the problem is the “Responsive Maintenance PRO with Countdown”
I’d therefore recommend that you cease using this plugin, because its loading scripts in pages/places where they are not needed, which if developed correctly, it shouldn’t be doing. Try to find a replacement.
That’s exactly what i did. I only mentioned the plugin here so you could add the info to your knowledge base and prevent others from having the same problem. Thank you very much for your help.
sorry in mobile is not working why !!! bad themplate first time http://www.vloungebeach.tv/vmediaproduction/
is not work is very bad theme
Hi, The ken burns effect is very hard on cpu, combine this with very large images and mobile cpu cannot cope. We recommend optimizing your images heavily. Use max HD resolution 1920×1080 and keep them all below 800kb ideally. Then there may be some chance to work on mobile devices. Failing this, you’ll need to remove the ken burns effect on mobile devices.
Hello. Is there any way when setting a background image to parallax, to have it stretch to the screen width on mobile instead of showing the center portion ?
Hi, Unfortunately not because if the image resized to display fully on say a mobile portrait resolution, then its height would not cover very much of the screen and hence the parallax effect as well as the fullscreen effect would be lost.
Hello. I have a contact form with a background image. I changed the text color of the captions, but i needed to change the text color inside the fields too. Is there a simple way to do it, or do i have to tweak the files ? If so, can you point me in the right direction ? Thanks in advance
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