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In /onevideo/includes/functions.php and /onevideo/includes/layout-builder/classes/template.php the method get_stylesheet_directory_uri() is used to load the image assets for the layout builder. This loads the assets from the child theme not the parent where creating a broken image.
From the codex:
“In the event a child theme is being used, this function will return the child’s theme directory URI. Use get_template_directory_uri() to avoid being overridden by a child theme. “
As such your theme isn’t fully child theme compatible.
Thanks for your report, we’ll fix this in the update.
In your latest update you fixed this issue in functions.php but not in template.php so the error persists.
Currently working on the final touches for the update which will include the fix for the notice. It should work fine after the update.
I really liked this them and would like to test admin dashboard. can you please provide me access to see.
Also does the pre-roll ads mean that it can be integrated with vpaid and vast ?
finally, can different player (plugins) ?
Did you submit a request for a test-drive environment? Our team was on vacation for a while, if you did you should get it today. If you did not request it, you can do it here: http://touchsize.com/request-demo/
Currently vast and vpaid are not available but we plan to add them in future updates.
Regarding plugins – you can use iframe embeds if you wish or customize the code to get new players running there.
Thank you very much , I have requested demo using the link you provided.
I have two questions please:
1- when do you expect vast and vpaid to be added, do you have any approximate timeline. this will help my planning.
2- does this theme supports RTL?
1. Not sure about this, but we expect an update for this theme soon. You should also have a closer look to our new video theme – goWatch. That could have vast integration sooner.
2. Yes, both work well with RTL.
I did submit request for test drive and they sent me activation link which is not working.
You should receive an email with the confirmation. Please check your email.
<?php echo get_option( ‘inline_style’ ); ?> on line 3227 in onevideo/includes/functions.php causes Notice: Array to string conversion. Can be fixed by replacing with:
<?php //echo get_option( ‘inline_style’ )[‘css’]; ?>
Additionally, using getimagesize($image_url) in onevideo/includes/layout-compilator.php image_element() will throw a php warning if the image used is set to a relative instead of absolute path
I need your help to remove your “Facebook page pop-up” and your “forced Ads on videos” settings on my website.
Why do you send ads and pops to clients’ websites?
I have two scripts from you, the Video and the Photo ones, and on both of them, I have ads which I did not set up. Your ads and Facebook page pop-ups come with the demo script.
Please help me on how to remove this scripts from my websites.
Secondly, how do I access the “theme editor” option from WordPress with your scripts. I checked under “Preference” as usual but nothing is there for your scripts.
This is urgent. Thanks!
Probably there has been a misunderstanding because we do not control ANY of the data goes on your or any other client website. All the ads/pop-ups are coming from the theme settings and probably you are getting them because you imported the demo data and got them as “preset”. We can’t do anything about them, please go to the theme settings and remove/change them on need.
If you need assistance – please submit a ticket on our help desk and the support staff will assist: http://help.touchsize.com
Hello, I am thinking about purchasing the theme but I noticed some of the images are not working in the “Partners” section and in the “Footer” section. I also noticed the front end video submission isn’t working/visible. Before I purchaseI would like to make sure these things work. I hope I can view a fully functional LIVE preview.
Thank you for your feedback. We recently did some changes on the server, possibly messed those up. Already fixed, you can take a look.
Let us know if we can assist with anything else.
I really liked you guys work. I bought every video theme you guys made until you stopped doing updates regularly. I had to stop using you guys and by themes from other developers because I kept running into issues with compatibility with wordpress because you guys only update these themes once per year, and wordpress stop functioning good with it and constant issues arise. Sometimes i’m completely unable to edit pages and woocommerce stop functioning among other things. I’ve been through this several times in the past and now i’m traumatized from having to redo my sites and change themes on several occasions. I wish you guys were more active, I’m positive your themes would have more popularity.
Thank you for your message. While we try to keep the all themes updated and working as primised chances are that some old ones will be discontinued as they use old frameworks. All the new themes are still maintained and will be in the future.
Amigos estoy pensando comprar el tema solo tengo unas consulta cada usurio puede crear su pagina para subir su material en video y ponerele restriccion a cada canl para que puedan monetizar con una subcripcion mensual , se puede tener videos gratis y videos cobrados y hacerlo tipo onlyfan.com gracias
Yes, with this theme and our newer themes users can upload videos to using their accounts but there is no monetization option for users here. You either have to use a plugin or create a customization to achieve this functionality.
Hi, php, css etc files are not included in the downloaded folder … there are only screeens..
Please make sure you download the correct items and upload them to your server. If you need assistance – please submit a ticket on our help desk and the support staff will assist: https://help.touchsize.com/knowledgebase/how-to-install-wordpress/
Unable to register! I’ve been unable to register our instance of OneVideo (key file just spins and spins when I hit save ((tried on multiple browsers and multiple computers))). And the envato token also seems to not be connected. Thank you.
Please contact us via our help desk and we’ll check/assist with your issue: https://help.touchsize.com/submit-ticket/
Can you help us install this script? We purchased a licence already from you.
Installing the theme is simple, you simply need to re-download it from the ThemeForest, upload it on your WP installation and activate the theme. There are a few articles we have on this:
If you still have questions – please submit a ticket on our help desk here: https://help.touchsize.com/submit-ticket/
I already sent you an email with log in details so that you can assist installing this.
You should have a response from the team by now. Please check your email.
When trying to register the theme, the Save button just spins and never completes.
I have tried opening a support ticket but, because my support has expired, I can’t do that. I’m not asking for actual support, I’m simply trying to get the theme to work as it should.
We are sorry to hear that you are having issue with our product. Please use the license code “licenseissue” to create a ticket on our help desk and the support staff will assist with this: https://help.touchsize.com/submit-ticket/
Does your theme support the membership plugin Restrict Content Pro?
We never tested this plugin compatibility, is should normally work with it. if you have issues with – you can contact out support staff.
I have been using the template for our website. Had to reload it and everything seems to be working with the exception of videos with featured images set. We click on the player that overlays the featured images to play the video and it does not respond. It acts as though it has never been clicked and the video does not play. It is doing the same thing this video is doing on your themeforest preview shown here (https://preview.themeforest.net/item/onevideo-video-community-media-wordpress-theme/full_screen_preview/15243926). It was working at one point. Is there a way to fix this or an update to address why the player is no longer playing videos? Help!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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