75 comments found.
Does anyone know how to edit the footer? Especially, the social media icons and to get rid of the Oni copyright? I have read through the documentation but this has to be the worst documentation I have ever seen for a theme. There is hardly any explanation or tutorial on how to do the majority of the things needed.
Do i need to purchase another licence for subdomain
Hello! If it’s another WordPress installation, then yes.
any other ways without installation
Please submit a support request and our team will assist you
i have a problem with elementor it just shows loading icon
Hello, recently just purchased this theme but there is no one-click-import.
I cannot instal ONI theme correctly. Cannot see Theme Options menu
Hi,
For information Oni theme broke the plugin ” GIVE donations” the “donator dashboard” don’t appear, infinity load … i have tell this problem to GT3 team, i wait very long time … maybe one update solve the problem … but untill today, not solve .. maybe you forget … Thank you in advance for your interest in this problem.
” Fatal error: Cannot redeclare gt3_get_upper_responsive_value() (previously declared in /homepages/xxxxxx/xxxxxxxx/htdocs/wp-content/themes/oni/core/registrator/css-js.php:1618) in /homepages/xxx/xxxx/htdocs/wp-content/themes/oni/core/registrator/css-js.php on line 1618 “
And the ” Instagram Galery ” same not work for a long time now … Image don’t appear, i check on your ” demo ” website is same : https://livewp.site/wp/md/oni/instagram-gallery/
” Uncaught TypeError: Failed to execute ‘observe’ on ‘IntersectionObserver’: parameter 1 is not of type ‘Element’. at lazy.js?ver=1638140296:1 at Array.forEach (<anonymous>) at d (lazy.js?ver=1638140296:1) at r (lazy.js?ver=1638140296:1) at Module.751 (lazy.js?ver=1638140296:1) at n (lazy.js?ver=1638140296:1) at lazy.js?ver=1638140296:1 at lazy.js?ver=1638140296:1 “
” function d() { n = new IntersectionObserver(p,o), t.forEach((function(t) { t.lazyLoading = !0, n.observe(t) } )), a && g(t) } “
Is not problem with my knowledge or missconfiguration, I have try with ” fresh wordpress install” and ” no other plugins ” just wordpress and ONI theme, GT3 plugin with update, same … don’t work.
i hope GT3 Team solve this for the customers, thanks in advance !
Best regards !
Hi, thanks for repply. I have contact the support many times but don’t help me … i become angry …. Near one year i’m stuck with this …. Can you, please, try to find solution. Tanks for understanding situation …
Can you please share your support ticket IDs that you submitted ?
Request #38019
Thank you.
Your request was submitted on 31 October, and the support team responded to it on the 1st of November. Please check your email box.
This is ” public answer ” .... Yes one answer with no help …. I buy a theme (2nd theme with GT3, John Black) and not working …. With totaly fresh install of wordpress, the bug his here …. I repeat, the template have bug with TOTALY NEW FRESH INSTALL wordpress and GT3 don’t help, Is not normal situation .... I have buy extension support i have use only 1 time, and now GT3 tell me buy for fix a bug in your product with fresh install, is not customisation or somthings like this … it’s realy not fair …. Tell me if you help or not, i need know what i do.
Hello! Please submit a support request and our team will assist you
Hi, tanks for repply, realy good news, tanks for understanding, i write a new ticket soon. Have a nice day.
This is a really nice theme. But I will never ever use wordpress again. So I wonder if this is available outside of wordpress?
Hello! We don’t have HTML version
hi ! i wanted to know if it’s possible to modify portfolios in portfolio section with elementor
Thanks for your help
THIS THEME BRINGS ALMOST EVERYTHING I NEED, JUST THAT I LIKE THE ALBUM OF PHOTOS THAT YOU HAVE IN THE THEME OF DIAMON WHICH HAS ICOCO OF VISITS AND HEART, IT COULD BE UNIQUE OR DOES IT HAVE SOME THEME THAT FUSES THE TWO THINGS I LIKE (ALBUM DEL TEMA DIAMON) + (THEME OF Oni – Photography, (SHOP + PROOFING + PASSWORD PROTECTED)) THANK YOU.
Hi there! Thanks for your interest in our product, but please do not use Caps, it’s hard to read. We can integrate such functionality into Oni theme but it will considered as a customization, which is a paid service.
I like know. How much It and how long ir would be ready?. Thank you
Please send this request via a contact form available on our TF profile page and we will get back to you with the quote.
Ok, You can send link te Contact forma.
hi why your support not helpful and not replying on the emails? I did make the request (37015) and still no real solution to help speed of the theme!!
I send two speed test with plugin 12.4 sec loading time and plugins deactivated 1.5 sec on the same server same WP dashboard!!
Hello! Please check the support working hours. Also all the support requests are answered in the order they were received. We do respect all our customers.
No not all the requests answered check your email you will find many requests not answered!! Still the theme very slow and nothing to do with the server!! Please replay to my requests with all respect to you.
All requests mean the tickets from other customers. It’s not working hours now, you won’t be able to get a response from support team
My request no. (37015) you can check it!
still not closed?!
Please read the previous reply carefully.
I read it and I send you replay with 2 tests for speed with and without plugins and you didn’t reply? also i installed SSL as per you recommendation. still the theme slow 12.4 seconds to load!!
Once I activate the theme plugins it become very slow?!
You had assistance from our support team. You have to wait for a response from them. This form is for presale and general questions only
Sure I will not use this forum if I got a reply to my emails!! Ok, what is you support timing?
Hi there, I just tried a full update and both the kenburns + ribbon galeries are no longer working. When will there be a corrected update please?
Hello! The support is provided via a ticket system. Please submit a support request and our team will assist you
Hi there, this is not exactly a support issue, but rather a bug. And I do not see why I should have to renew support for a bug that could be seen on two of your Themeforest demo pages a few days ago, namely your kenburns and ribbon sliders which weren’t working. Has the downloadable version been debugged since? Thanks.
We do not have any issue on our demo website with those galleries.
Indeed. You seem to have solved the issue. My question was, whether the downloadable version has been updated too?
You have to keep your up to date. Please make sure that you have the latest theme version and all required plugins are updated as well
I would just like to avoid having to run an update for the 3rd time to no avail and then restore my website back to the previous version due to the bug I noticed on the kenburns and ribbon sliders, which seems to have solved on your demo. But what about the downloadable file which shows an update on 11 December 20 only? Could you please check with your developers?
The most recent version is available via auto update
Cool, thanks!
Hello, I used your support months ago to delete the big ONI logo in the header of the page and you replied. I now need to do it on the landing page that I added but you deleted the link with the screenshot you made to show me the solution. And I don’t have support anymore so I can’t simply open a new ticket just for it. Please, send back the instruction that you deleted. Thanks
Hello! The support is provided via a ticket system only. Please submit a request and our team will assist you
i cant seem to change the site logo on the top left
Hello! Please read theme documentation on how to replace the logo with your own one. If you have some questions or concerns you have to submit a support request via a ticket system and our team will assist you
done thank you
Can the background colour of the template be changed from the dull grey black to something lighter maybe white ?
hi , the lines that you can see in the header on home page. Can they be removed ? It looks to much like a stencil.
Hi there! We can help you to hide them 
thanks
What does this mean??? The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature – GT3 Themes Core
And if my Oni support is expired I don’t receive any updates in WP anymore?
Hello! You can’t get auto updates. The most recent version is available on Themeforest. Anyway, to get assistance you have to renew support package
Hello, thank you for this nice theme. One question is coming up now on setting up a photography website for my customer: we would like to work with galleries and have a lot of photos sorted in categories. So it would be great to filter galleries by category, like I can filter projects of my portfolio. Is this possible? And how?
Thanks for your help!
Hello! Please submit all your support requests via a ticket system.
Hello! How can to create a Proof Gallery and connect it to a client. Should it be registered on the site.
Hello! To get assistance please submit a support request.
hey great theme i cant seem to change the logo in the top left corner
Hello! 1. Please submit a support request and our team will assist you 2. Please make sure that you read theme documentation https://livewp.site/docs/oni-creative-photography-elementor-wordpress-theme/
Does GT3 gallery pro has a free updates with this template? I cannot update it. Only lite version.
Hello! The plugin update comes with the theme update, it will be released today.
Hello. Thank you and one more question. Is it possible to change speed of fade and slide animation in GT3 gallery – FS Slider? I found only time between slides.
Please submit a support request and our team will assist you
