178 comments found.
Hello, I submit a request on your help center since 3 days ago, but no any reply and support. how can I reach to the agent to get help?
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hola, buenos dias, he instalado la plantilla pero no me aparecen los contenidos para Slider revolution, me pueden indicar cómo instalar la demo? Gracias
Hi there,
Please take a look at the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello congrats on your theme, I would like to know if I need to install specific plugins for payment with mastercard and visa and if you recommend any because I have seen concerned reviews about Woocomerce Payments plugins on WordPress plugin site. Thanks in advance.
Hi there,
The appointments are handled with the Booked plugin and you can add payments with the ”Payments with WooCommerce add-on for Booked”. You can find more information on how to achieve this in this article here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does your system has a Chat System and Upload file from the dashboard?
Hello,
Unfortunately there is no chat feature, however you can try adding this with some 3rd party plugin.
Theme is compatible with Contact Form 7 which has a file uploading option, you can find more info in the documentation in this link.
If you were perhaps referring to something else or if you have any additional questions feel free to reach us.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Can I pay for each reservation of a class or is it just a reservation?
Hello,
The appointments are handled with Booked plugin and you can add payments with the “Payments with WooCommerce add-on for Booked”. You can find more information on how to achieve this in this article here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi .. i have appointments start after 2 months but when open the appointment from the admin it open the month of september and not moving to see the appointments done on november
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I am interested in purchasing this theme. Can you tell me if the Booked plugin allows you to only show available appointments to users. My client doesn’t want to show any unavailable slots.
thanks
Hi there,
Thanks for taking an interest!
Scheduling is done with ”Booked – Appointment Booking for Wordpress plugin” which is included with the theme and you can find more info about this plugin options in the documentation here.
You can see this presented on this page: https://onschedule.qodeinteractive.com/fitness-studio-home/
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I am interested in with your theme but can I learn that is it supporting multi-language? Can I edit everything, especially schedule to multi languages including cyrillic aphabet?
Thank you.
Hello,
Thank you for taking interest in our theme!
When it comes to creating multi-language website with our themes we recommend checking this article – How To Create A Multi-Language Website.
Scheduling is done with “Booked – Appointment Booking for Wordpress plugin” which is included with the theme and you can find more info about this plugin options in the documentation here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I get out of this footer nightmare of being forced into text-align center for all 3 widget areas. Why is the text-align format in javascript anyway? It is impossible to over ride it. It is iin footer .edgtf-footer-bottom-holder and I cant get out of it to format them differently. I want the left half aligned left and the right side aligned right. in any other theme, this is fairly simple to do with the widget, just add the css style. https://chefsonboats.mystagingwebsite.com/
Also, please dont tell me to use the qodeinteractive support portal. I spent the first several months not being able to log into it and now I cant add any new themes, it just hangs when ever I try to update it. I need help and I need it here, your portal sucks and I am not interested in spending a week or 2 trying to fix it instead of getting my problem answered. thanks
Hello,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could reach our support team and include your website URL and one of our support agents will assist you.
You can submit a ticket to our Help Center, and check this article on how to do that (especially the last 2 steps): How To Submit A Ticket.
Also, you can reach our support via mail just provide your purchase code in it and our team will help you with this.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
AAAACK YOUR HELP CENTER SUCKS!!! I CANT EVEN SUBMIT A TICKET! Clearly you are not reading my full request which makes you a terrible support rep. I will never buy another theme that is supported by qodeinteractive. It is IMPOSSIBLE to get good support from a crappy portal that doesn’t ever work
Hello,
Our Help Center works fine, and you can submit a ticket, just follow instructions from this article.
You can reach our support via mail as well, which we already stated, so we would kindly ask you to send us a mail providing your purchase code in it and our team will help you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Your support center DOES NOT work fine, as I have mentioned so many times in the past – I cant even get the theme to add, updating hangs, cant submit a ticklet because of it and you want to spend a week telling me otherwise instead of actually helping me with m y problem
Hi,
Again, as we mentioned, you can send a mail to our support team, this is the mail address here and include your purchase code, along with the description of the issue you’re experiencing and our agents will investigate further.
We didn’t have issues with support platform, so when you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Im never buying another theme supported by Qode
Hi there,
We’re very sorry to hear that, however, please note that you can always reach our support team via Help Center, or send mail and include your purchase code in it, and our support team will help you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i bought and installed version 1.7 of onschedule, now 1.8 is out, if i download and install it on my website, will it affect my settings and content
Hello,
Thank you for reaching us!
We always recommend creating a backup of your website prior to the update, however, if you follow the instructions and update the theme and plugins correctly, all options and content should stay intact.
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have additonal questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
For theme to be listed in supported items it is necessary to first submit a ticket for that theme. To submit a ticket please follow instructions from this article – How To Submit A Ticket.When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme. Our support agents will investigate this and assist you further.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ive done this, I have an account, it always wants me to confirm my email but I NEVER get that email, even in my spam. I have 2 old themes listed and none of my new oners can show up. can you please assist here. I am tired of the frustration. thanks
The only way I can even log in to my account is to use Google and log in via my Google account NOT my username because the whole thing is messed up. If you wont support me this way, I’m never buying a theme that is supported at qodeinteractive again.
Hi,
Could you please let us know here or via this email the email you’ve used to register at our Help Center and we will verify it manually?
Also, you can reach our support team via this email, just include your purchase code in the email, and our support agent will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Fine, I don’t understand why you cant just assist me, now I will have to wait another 2 or 3 days for an answer when I could have had this resolved yesterday.
The email is roz@strategy.design
Thanks for holding up my support for several days when you could have just helped me in the first part of this thread 
Hi,
We have now verified your email.
For sticky menu please try adding custom css below to Appearance -> Customize -> Additional CSS:
.edgtf-sticky-header .edgtf-position-center {
text-align: right !important;
left: -10% !important;
}
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
THANK YOU!
Hi there,
You’re welcome!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
He wants footer and social links
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just bought the theme. It’s good but i cannot add footer, no active social share that contains all the social networks. Please help, my client wants footer.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a question regarding “OnSchedule – Retail Booking Theme” if I purchase one theme (Purchase Key). Can I made many website through the same purchase key of the purchased key or I purchase another “OnSchedule – Retail Booking Theme” for another booking website? Please guide me about it.
Hi there,
Thanks for taking an interest! You should know that the regular license covers one theme installation for one purchase code. So if you intend to use the theme on another domain you will need a separate license.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
will it work with dokan multivendor plugin ?
Hi there,
Thank you for reaching us!
We haven’t tested the theme with Dokan Multivendor plugin so we cannot guarantee that they are 100% compatible.
You can check our themes which are compatible with Dokan Multivendor plugin in this link.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Are booking payable ? I mean can I sell my booking slot via WooCommerce ?
Hi there,
Welcome and thanks for taking interest in our theme!
Our theme comes with the Booked plugin included with it. Here you can see which features this plugin offers: -> https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968
For more information, can you please give us more precise questions, what do you want to achieve?
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
the theme is perfect, what about zoom integration for the bookings ? possible ? already integrated ? how to solve ? need this.
Hello there,
Thank you for your kind words.
The theme includes Booked plugin as bundled plugin which adds booking functionalities to the theme. You can try using a 3rd party plugin for adding zoom integration for the bookings, however, please understand that we haven’t tested such plugins with our theme and we cannot guarantee a 100% compatibility.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We have a cottage with a sauna. We rent a cottage for daily rent, but we can also rent a sauna separately with payment by the hour. If the client has ordered 3 hours of sauna, then it is not possible to book a cottage for this period. If a cottage is booked for a day, then during this period the sauna should be unavailable for booking automatically. Will your booking system help you do this? Two different objects with the payment of an hour and a day, but united by the logic of booking. Is booking friendly with woocommerce?
Hello there,
Thank you for reaching us!
Such an option, unfortunately, does not exist within the Booked plugin. It would be necessary to manually disable appointment dates for sauna if the cottage is booked for a day. The theme uses Booked plugin for scheduling appointments and you can check official documentation of this plugin for more detailed overview of it’s options.
Booked plugin is compatible with WooCommerce plugin and there are addons plugin for adding integration with WooCommerce.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am facing issues with the On Schedule booking plugin, I am trying to make some fields as mandatory but the moment the appointment settings page is refreshed the “Required” fileds are automatically disabled
Hi there,
Please submit a request on our helpcenter and one of our agents will Investigate. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can I use elementor to build header and footers on this theme?
Hi there,
We have our own header and footer settings within the theme, they can’t be edited with Elementor. If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
