When I import all the content, everything comes out with an error, nothing works correctly.
Author response
Hello,
The theme and demo import are working correctly on our end and all of our themes do get strictly tested before they can even be released.
We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article - How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Best,
Edge
great customer support, great template!
Really awesome, hope they keep updating it
by Doeye 3 years ago
My client was extremely satisfied.
Awesome theme, love it.
There are a lot of options for customization.
I use this theme to create a website for my client, & he loves it.
great customer support
the customer support is perfect
add multiple service
Great customer support, always willing to help when they can and give clear, simple advice. give me confidence to buy more themes from them in the future
Very nice and easy to set up theme. Perfect for small businesses who run services.
I purchased this product because of its clean design quality, layout options and for the appointment booking functionality. I contacted customer support because I needed some help setting up the calendar and in my experience, the customer support team its excellent!
by novak 6 years ago
Great looking theme, but incredibly hard to learn to set up and make even look remotely like the demos. Theme doesn't even show up in their support portal, so if you need support you have to hunt down their email and ask that way.
Pros:
Looks great
Lots of included plugins
Cons:
Lack of support
Difficult to learn to use
Very, very, very slow to load pages
Author response
Hello,
We couldn't find any history of your tickets on our support forum https://edge.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it incredibly hard to setup. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. They will gladly help you to setup your site within our theme. There is category for OnSchedule on our support forum, please, check this screenshot https://www.screencast.com/t/ur9oBFED
If you are still facing any issue submitting a ticket, please, reach us here support@edge-themes.com
Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got.
Edge
Customer support is aware of bugs, but does nothing about them.
Author response
Hello,
We located your ticket on our support forum and as we could see our agent tried to helped you with this part, but you didn’t provide new wp-admin access so we could investigate. Please, note we tested this on our side, but we were not able to reproduce the same issue. We will gladly help you, just reach our support team again so we could debug this issue. Thank you. We really hope, once all this is sorted out, you'll change this bad impression you've got and you'll kindly reconsider this bad rating. Thank you in advance. Looking forward to hear from you again.
Edge
It takes some getting used to. I had a rough time with installation. It took me half a day to get it installed due to a cache issue.
Great theme and a very nice customer support thanks for all
This theme is like a wide choice of templates and adaptation for booking, but it also has some disadvantages.
The theme has no visual mode in the composer. This is inconvenient when working with a builder. When you save a page in the backend, it completely reloads the page and needs to be scrolled down to continue editing and this is not the only inconvenience that makes you spend extra time watching and waiting for the result of customization. If you work in the frontend, then there is no such problem. I hope that soon the developers will add this feature.
There was a small bug with a .pot file, but support sent a fixed file.
