Discussion on Onyx - Multi-Concept Business Theme

Discussion on Onyx - Multi-Concept Business Theme

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178 comments found.

Nice theme, I don’t suppose it works with Elementor? I’m not a big fan of using Visual Bakery.

Hi there,

WPBakery is the only page builder that comes with our theme, and it is the only one that can be used to recreate the demo content and features.

Let us know if you have any additional questions.



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Are you guys updating this theme anytime soon? its reporting to many problems :(

Hi there,

Thanks for writing in. Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but we are working really hard on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. 

Also this article might help you here You will for sure be notified when the theme update is out. We appreciate your patience and understanding.



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Opened support ticket over 24 hours ago and have not heard back yet. Can’t import demo content and theme seems to be outdated.

Hi there,

Please provide your request ID here so we can check the status.



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.

Hi there,

Once we check we can see that your request has been answered to so if you have any additional questions you should continue the conversation with our support agent.

Thanks.



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The support agent is not answering the questions so far. He answers but without reading my actual question. My website (portfolio pages) are still down. The agent sent me a demo for something else (captions), but it was just a PNG screenshot image of the demo video. He didn’t send the actual video. The fact that I need help restoring my Portfolio files and that my website is down—that is being completely ignored. And I was told that I have to pay someone to add captions to Lightbox. .. I spent 80 dollars on your Theme and I now have to pay someone I don’t know how much for a simple 5-lined PHP code. And I have a website completely down. It’s unfortunate.

Hi there,

We are sorry to hear this as well as we do hope that our support agent will be able to investigate any issue you encounter so they can help you.

Thank you for understanding and your patience.



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Hi! I’m interested to buy the Onyx theme, but I see that there has been no update since July 2019, it’s an irritant for me, it’s something that stops me in my approach, it disappoint me to buy a theme that is not regularly updated, at least for updates the extensions. Do you intend to update soon? I really like your theme and want to buy it, but if there no regulary update, it’s maybe not a good choice to buy. I’m in reflexion, I hope you will be answer me soon. Thank you

Hi there,

Thanks for taking an interest! Please understand that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding and let us know if you have any additional questions.



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Support for this theme seems to have been abandoned, last updated in September 2019, i.e. two versions of WordPress ago…. I own two licenses, but cannot even ask a question to the support team as my support expired. Did our right for updates expire too?

Hi there,

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



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Can I safely update to wordpress 5.3.2?

Hello,

Thank you for reaching us :)

Yes, the Onyx theme is working fine on the WP 5.3.2 version.

We tested this in our local installation.



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Thanks for the quick reply. I updated the site and it all went smoothly :)

We are glad to hear that :)



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I bought your theme in January, today while I was arranging the pages many errors appeared.

error list: Every time I insert a parallax slide it doesn’t work. I see The menu only with function “regular”. I don’t see the testimonies anymore. The portfolio is not working. A lot of the features of the theme don’t work.

I checked with the search console and it gives me error with javascript. I did not update anything and touched the javascript code.

Hello,

Thank you for reaching us!

Please submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will investigate this.



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Why don’t the filters work, when using the Masonry layout for Portfolio items? Using v3.2. They do work when I use other layout types. This was a problem I discussed with support a couple months ago and they said would be fixed. I notice it is fixed on your demo now.

Hi again,

We’re glad you could manage! :)



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This fix will be in the next update ? Hoping.. :)

Hi again,

Yes, it will be included in the next theme update.



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Hi, I Just want to know how to PAUSE when we mouse over on the SLIDER. any custom code. Thanks

Hi again,

Please take a look at this article, everything about submitting a ticket is explained here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center



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Thank you so much. Issue with Slider & Carousel resolved

You’re welcome!



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What is the demo for https://demo.mikado-themes.com/onyx112/ called in the Import options?

Hi there,

Thank you for writing in.

It’s called Full Screen Catalogue – Creative.

If there’s anything else, please submit a ticket on our forum and one of our support agents will assist you.



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I tried to submit a ticket on this, but my support has expired.

There appears be a problem on mobile phones and contact forms. Ipad size seems to work fine.

Steps to replicate problem.

1. https://demo.mikado-themes.com/onyx32/contact/ ​on your IPHONE

2. Try to fill in contact form. Not able to fill in the boxes when on the iphone.

You can also do this way

1. Go to ​https://demo.mikado-themes.com/onyx32/contact/ in firefox

2. Right click “inspect element” Change to IPHONE display

3. Try to fill in contact form. Not able to fill in the boxes when on the iphone view.

Please let me know how to resolve the problem.

Hello,

Thanks for writing in.

Try to add this custom css in Appearance > Customize > Additional CSS field >

@media only screen and (max-width: 1024px) {
.vc_col-sm-4 {
    float:left;
}
}



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That worked perfect. Thanks for the quick response.

You’re welcome.



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Hi,

I am ready to buy theme but want only HTML version of below URL

https://demo.mikado-themes.com/onyx30/

I am having very less time to buy as need to complete project, are you able to supply that?

Thanks.

Hello,

Thank you for taking interest in this theme.

Our Company’s focus is on developing WordPress themes, and in the development process we are integrating directly into our WordPress framework, so HTML version does not exist.



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Hey, just updated your theme and cannot find the accordions in VC anymore!? Where can I add this?

Thanks!

Hi,

Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.



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Hello,

I need a little help. The “show more” button is not working on my blog page. Can you please help? http://manilaphotography.ph/test/

Thank you, jef

Hello,

It could be that some plugin is in conflict with our scripts. Try to deactivate all third party plugins and then test this again. If the issue persist, open a ticket at https://mikado.ticksy.com Just include your wp-admin access and our agent will gladly investigate and help you there.

best, Mikado

Hello,

I did try to deactivate the plug ins and the issue still persist. My support already expired. I am hoping you can still help me.

Thanks, Jef

Ok Jef,

We will check to see if this is theme related. Just reach us here support@mikado-themes.com and include your wp-admin access.

best, Mikado

I have installed you theme but theme pack has old version of WPBakery page builder. Is there a way to provide me the last version for correct work?

Hello,

Yes, of course. Just reach us here support@mikado-themes.com with your purchase code. Thanks

Mikado

Hello there is a bug on the home page when you scroll from the main slider the elements hover on top and doesnt look good!

Hello, We have tested our demo page http://demo.mikado-themes.com/onyx10/ and we were not able to reproduce any unusal behaviour, could you please provide us some further info on this issue? https://www.screencast.com/t/i42MUCaIpNv

Thank you in advance!

Best, Mikado

Hello, I’m having issue when using WPBakery page builder with your theme. It’s simply not working for me. Just empty blanket in wordpress on all my pages and I can’t change the content at all.

Hello,

Could you please try to use solution from this article: https://mikado.ticksy.com/article/11775/

Best, Mikado

Hello again, Thanks for the reply! I tried those solution but there is no change for me. It still refuces to work. I even reinstalled my theme but still no progress.

Hi,

You are welcome. If this wasn’t helpful for you, we really need to check this closer and check what is the issue you are facing with. Please, open a ticket at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will check this closer and assist you to solve this.

best, Mikado

Hello,

How can I link specific tab in an accordion? I tried to put ID in a specific tab but it does not work when I use anchor link. Can you please help? My support already expired.

Here is the accordion page. http://www.downtowntitleservices.jeffersonbasa.com/our-services/

Thanks, jef

Hi Jef,

If you wanted a particular tab to be opened when clicking on the link, then unfortunately this isn’t possible :( Doing so would require some advanced custom coding which goes beyond the scope of our support system. Thank you for understanding.

Regards, Mikado

Hello! I can not understand)) I need your help! How the product page and design pages for this demo will look like: http://demo.mikado-themes.com/onyx62/

I sell the services and I need a site as a portfolio but on which there will be 5-7 services as goods so that they can be immediately put in the basket and place an order. What do you think? Where can I see examples?

Hello,

Thank you for taking interest in Onyx. Please, note that all elements could be mixed from different demo sites. So, on any installation you are able to create online shop Here is an example of shop page http://demo.mikado-themes.com/onyx40/shop/

If there is any other doubt, please, let us know. Thanks

Best, Mikado

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