Reviews for Onyx - Multi-Concept Business Theme

Reviews for Onyx - Multi-Concept Business Theme

Cart 881 sales
Well Documented

37 Reviews

for Customer Support

My website has been down for 3 days and the Support is slow and not answering my questions in an informal way. I have to post publicly in order to get a response via email. I was told I have to pay someone to provide me a code to add captions that don't look horrible. Fine. But, paying 80 dollars for a simple theme, with superficial customer support.. Not cool. My advice to Theme developers is the put downloads for your Theme on hold until you have your stuff together. I hope this helps someone so that they can avoid the trouble.

Author response

Hi there,

As much as we are sorry to hear this we do think it is a bit unfair to rate our theme this way, as testing our theme it works unconditionally. If you have any issues you should know that our support team is always eager to help, as it has been in your case. please understand that our team is handling a lot of requests and possibly and they do aim to answer all of them.

We do assure you that our team will make everything in their hands to help you with any issue you encounter as it is in our interest to have happy customers. We have located your request and can see that it has been answered several times where our support agent has asked you to access your website to check furthermore your issues.

Also, we hope that we will be able to investigate any issue furthermore on your side so you can continue with your website.

Thank you.
Best,
Mikado

for Customer Support

I had a great number of issues initially, but they're support team helped me resolve the issue within a week's time! (For anyone wondering... the issues were due to low PHP directives on my GoDaddy shared server, so the solution was either to increase the PHP values through GD, or disable the icon fonts in /wp-content/themes/onyx/mkdinc/lib/mkd.icons)

for Bugs

There's a lot of problems with this template. First, I choose Red for the First Main Color and still have Yellow for a lot of items. I change everywhere in Mikado Setting where I can find Yellow with Red... Still have Yellow things on my page.
Find a bug with the Left Menu Creative Home page in Chrome. When I scroll the page, the text pass over the slider without background. The background appears when my text arrives at the top of the page (WHAT WE DO title in the demo). In Firefox and Safari everything is OK.

How can I change the size of the logo on the Mobile page. No any parameter to change that in the Settings. Why?

Author response

Hello,

We couldn't find any history of your tickets on our support forum https://mikado.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before reviewing it so bad.
Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you.
For example, logo height could be adjusted pretty easy with our option in Mikado options > Header > Mobile Header > Logo height, check this screenshot https://www.screencast.com/t/gximHqIYe

We really hope this can be improved and you will change this bad impression you've got and consider this bad rating. Thank you in advance.

Looking forward to hearing from you on ticksy.

MIkado

This theme comes with great support and is really flexible to use it for designing many different looking projects. Great work.

for Bugs

by AC - Brazil 7 years ago

for Feature Availability

by SS - Canada 7 years ago

by MS - Canada 7 years ago

for Design Quality

by CC - Switzerland 7 years ago

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey