Thank you so much for your review! We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you for the awesome review. We’re so happy you loved our theme and can’t wait to have you back at Opal. If you have any problems and need the technical support, send us an email and we're willing to help you.
After the installation when I arrived the demo importer, nothing is there...so I tried to upload the XML file, but it gives a lot of error...
We're so sorry for hearing that. We will try to fix all the issues for you. Can you submit the issue to our ticket system at https://wpopal.ticksy.com/. We'll check and help you. Hope to have the chance to help you.
Thank you so much for your kind words! We really appreciate your time to share your experience with us. We're really lucky because of having customers like you and will always try to provide the best support to all customers.
Horrible customer support by some chinese guys who does not even understand english and need ages to answer back. They ar not just slow in answering, but their answers are completely useless. They really seem lost and clueless when trying to fix an issue. The theme is Full of bugs and issues. Most functionalities (like the map showing the most relevant places arround) do not work well at all. The theme is a mess and it shouldnt be sold for such high price. A real shame
Sorry, I found your request from September 2017, we resolved for you and we do not hire supporter from China.
Are you confuse?
Please contact email@example.com or ticket system https://wpopal.ticksy.com/
There are some page such as portfolio and apartment dỏn't have any design and did not show on live preview. Additionally, it has stupid mega menus
- did not show on live preview.
We have already received your issue reports, we are sorry for that. Please create ticket .Our technical team will check and support you. https://wpopal.ticksy.com/
I should be able to have a basic website up and running in about a day with a purchased WP theme. At least that is my experience with the half dozen or so other themes I use. This one is just poorly written. I loaded the sample content, spent the entire day setting up a site, deleted sample content that was not needed (through the WP editor provided, not manually) and the site is now broken. 8 hours of work and I have a site that is now down until I wade through PHP files to fix the problem. If I can even fix it that is. So much unnecessary content and options for a basic real estate website.
Fatal error: Class 'RWMB_Field' not found in /wp-content/plugins/opalsingleproperty/inc/fields/mapping-view.php on line 2
Never had this type of issue with any other theme from Themeforest. Not recommended.
You have delete meta box plugin ? We have include in template . Please install again meta box plugin and check again.
The theme looks good on the outside but on the inside I struggled to fix all the bugs.
They helped me in the beginning but then stopped responding to support.
I went to a client meeting and the theme didn't work.
I would recommend it
We have check your site and we see it run fine .
http://prntscr.com/hpuw1r , http://prntscr.com/hpuw78
We have checked, We have assisted you in the ticket .
This theme is rather hard to customize as lots of elemets are hardcoded within numerous php files so my best way to customize it was to use a text search tool within the whole template folder with file by file tries to change various things.
Also a King Composer's plugin which is used by the theme author as a WYSIWYG editor is rather pathetic with lots of unpredictable mistakes and bugs.
At the end of the day this theme is looking very cute and have a lot of built-in features that fancy me with my customer.
Also the support team is pretty patient. Even though they made me mad many times at least we fixed 99% of bugs and helped with a lot of stuff I had no idea what to do with.
Anyway, this theme is not a piece of cake to work with so you must think twice if you really need to purchase it. It will require three times more hours to make something really suitable for you. Especially when you want to have the website on the different language, not English.